Sharp MX-2600N MX-2600N MX-3100N Operation Manual - Page 789

TROUBLESHOOTING Problem A job cannot be stored in a custom folder. Point to check Do custom folders appear in "Folder Information"? (When printing) Does the custom folder have a password? Solution Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. Enter the password configured in the machine in the document filing save screen. PROBLEMS RELATED TO FILE MANAGEMENT Problem A stored file has disappeared. A file cannot be deleted. The property of a file cannot be set to [Confidential]. A confidential file or confidential folder cannot be opened. A file name cannot be stored or changed. A custom folder name cannot be stored or changed. A file name is cut off. Point to check Did you touch the [Print and Delete the Data] key to print a stored file? Has automatic deletion of document filing files been enabled? Is the property of the file set to [Protect]? Is the file in the Quick File folder? Did you enter the wrong password? Does the name include characters that cannot be used in a file or folder name? Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission? Solution A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key. The file property can be set to "Protect" to prevent the file from being easily deleted. When "Automatic Deletion of File Settings" is enabled in the system settings (administrator), the files in the specified folders are periodically deleted. (Even when the file property is "Confidential" or "Protect", the file may be deleted.) If files that you need have been deleted, consult the administrator of the machine. A file cannot be deleted when its property is set to [Protect]. Change the property to [Sharing] and then delete the file. "Confidential" cannot be specified for a file in the Quick File folder. Move the file to a different folder and then specify "Confidential". (Note that "Protect" can be specified for a file in the Quick File folder to prevent it from being easily deleted.) If you cannot remember the password, it is possible to change the file or folder password to a new password in the system settings (administrator). Ask your administrator. The following characters cannot be used in a file or folder name If the name was stored in the advanced transmission settings before Quick File or File settings were configured, that name will be used for the stored file. If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name (30 characters), the characters after the 30th character will be discarded. 8-35 Contents