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Canon MultiPASS C3500 User guide for the MPC3000. - Page 203

Troubleshooting

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Troubleshooting 10 This chapter contains information to help you solve problems you may have when using the MultiPASS C3000. It includes: r Paper jams r LCD messages r Printing problems r Faxing problems r Telephone problems r Copying problems r Technical notes r Memory Clear Report If you have a problem with your MultiPASS C3000 and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See page 1-2 for details. Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. If your printer requires service, they can provide you with the telephone number of your local Canon Authorized Service Facility (ASF). N Attempting to repair the MultiPASS C3000 yourself may void the limited warranty as to that repair. See the limited warranty card for details. Troubleshooting Chapter 10 Troubleshooting 10-1

Section	Page
Preface	2
Copyright/Disclaimer/Trademarks	2
Pre-installation Requirements - U.S.A.	3
Pre-installation Requirements - Canada	5
Using Your Documentation	7
Contents	9
1. Introduction	15
Getting Help from Canon	16
Main Components of the MP C3000	18
Using the Operator Panel	20
Loading Paper in the Sheet Feeder	22
Preparing Documents for Faxing, Copying, or Scanning	23
2. Printing with the MP C3000	26
Paper Handling	27
Installing a Printer Driver	29
Printing a Document	30
Printer Setup Within Windows	31
Printing Speed vs. Color	38
Setting the Paper Thickness Lever	41
Printer Settings for Various Print Media	44
Loading Paper	45
Printing on Envelopes	51
Using Canon's Specialty Papers	54
3. Using the MP Desktop Manager	62
Starting the MP Desktop Manager	63
Exploring the MP Desktop Manager Window	64
Using the Desktop Manager Folders	67
Viewing Documents in the Desktop Manager	69
Setting Up the Address Book	70
Setting Up Your Speed Dial Assignments	79
Using the Fax Log	82
4. Sending Faxes with the MP C3000	84
Sending a Document	85
Sending a Document to More Than One Location	93
Adjusting the Quality of Your Faxes	95
Sending PC Faxes	98
Creating a Fax Memo in the MP Desktop Manager	102
Designing a Fax Cover Page	102
5. Receiving Faxes	114
Receiving Documents	114
Printing Documents Received in Memory	118
Receiving While Registering, Copying, or Printing	119
Receiving Faxes to the MP Desktop Manager	119
Using the DRPD Feature	121
6. Copying and Scanning with the MP C3000	124
Copying Documents	124
Using the MP Desktop Manager to Scan Documents	127
Scanning From a Windows Application	129
Advanced Scanning Options	130
7. Working With Documents in the Desktop Manager	132
Managing Your Documents in the Desktop Manager	133
Annotating a Document	142
8. Setup and Other Utilities in the Desktop Manager	160
Setting Up MP C3000 Options in the Desktop Manager	161
Making a Phone Call From the Desktop Manager	171
Using the Status Monitor	173
Closing the MultiPASS Background	176
Disconnecting the MP C3000	181
Using MultiPASS Diagnostics	181
Uninstalling the Desktop Manager	182
9. Maintaining the MP C3000	184
MP C3000 Guidelines	185
Routine Maintenance	186
Cleaning Inside the MP C3000	186
Printing the Nozzle Check	188
Cleaning the BJ Cartridge Print Head	189
BJ Cartridge Guidelines	190
Replacing the BJ Cartridge	192
Replacing a BJ Tank in the BC-21 Color Cartridge	197
Storing a BJ Cartridge	200
Transporting the MP C3000	202
10. Troubleshooting	203
Paper Jams	205
LCD Messages	208
Printing Problems	212
Faxing Problems	219
Telephone Problems	222
Copying Problems	222
Technical Notes	223
Memory Clear Report	225
Appendix A: Specifications	226
Appendix B: Using the MP C3000 as a Stand-alone Fax	236
Glossary	242