Canon MultiPASS C3500 User guide for the MPC3000. - Page 222

Telephone Problems Problem You cannot dial Cause The telephone line may not be connected properly. The unit may not be getting power. The phone disconnects while you are talking on the line The MultiPASS may not be set for the type of telephone line in use (pulse/tone). The MultiPASS may not be plugged in properly. If the MultiPASS is in Answer Machine Mode and Silent Receive is enabled, the unit will switch to fax receive mode when it detects a period of silence. Solution Be sure the telephone line is correctly connected to the MultiPASS (see your Setup Guide). Make sure the power cord is connected to the MultiPASS and to an AC outlet; make sure the AC outlet has power. If you have a pulse line, be sure the MultiPASS is set for pulse dialing (see page 8-4). Make sure the MultiPASS is plugged in correctly. Disable the Silent Receive option on the Receive Fax tab of the Desktop Manager. Copying Problems Problem Cannot make a copy Cause Solution The telephone may be off hook. The document may not be loaded correctly. The BJ cartridge is not installed. Make sure the telephone is in its cradle. Make sure a document is set in the ADF and the LCD displays DOCUMENT READY. Make sure the operator panel is closed. Make sure the BJ cartridge is installed correctly. MEMORY FULL appears in the LCD when you are making multiple copies The MultiPASS’s memory is full. Print one copy at a time. 10-20 Troubleshooting Chapter 10