Canon MultiPASS C3500 User guide for the MPC3000. - Page 210

Error Messages Message BUSY/NO SIGNAL Error Code #005/018 CARTRIDGE JAMMED CHECK DOCUMENT CHECK PAPER #001 Cause Action The telephone number Try sending the you dialed is busy. document at a later time. The fax number dialed Check the fax number was incorrect. and dial again. The other party’s fax is Contact the other party not working. and have them check their fax. The other party is not using a G3 machine. Contact the other party and have them send or receive the document using a G3 machine. The touch tone/rotary pulse setting on your MultiPASS is incorrect. Set your MultiPASS to the setting that matches your telephone line (see page 8-4). The receiving fax did not answer within 35 seconds. Contact the other party and have them check their fax. You can try to send the document manually. For an overseas call, add pauses to the registered number. Cartridge holder cannot move. This is normally due to a paper jam. Press STOP and clear the paper jam or whatever is obstructing the cartridge holder. Do not attempt to move the cartridge holder manually. The document is Remove the document jammed in the Automatic you are trying to send or Document Feeder. copy and start again. The size of the paper in the sheet feeder and that specified in the fax setup are different. Set the correct paper size in the Receive Fax dialog box of the Setup Options in the MultiPASS Desktop Manager (see page 8-7). The sheet feeder is empty or paper is jammed. Add paper to the sheet feeder or check for a jam. Then try to print again. 10-8 Troubleshooting Chapter 10