Canon MultiPASS C3500 User guide for the MPC3000. - Page 212

Printing Problems, Message, Error Code, Cause, Action, Problem, Solution

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Message NOT AVAILABLE NOW PUT IN CARTRIDGE START AGAIN Error Code #025 — — has not been registered. Cause In Manual sending, you entered a speed dialing number that is assigned to a group. The BJ cartridge is not properly installed. An error has occurred in the phone line or in the system. Action Use regular dialing. Make sure the BJ cartridge is installed correctly and the green lock lever is down. Start the procedure again from the beginning. Printing Problems If you are having problems printing, check the problems and solutions listed in the following table. Problem Cause Solution Data from computer is not printed The power cord may not be plugged in securely. The interface cable may not be securely connected to the MultiPASS and the computer. The interface cable may not be the correct type. The MultiPASS or computer may have been turned on when you connected the interface cable. The application may not be set up properly. Check that the power cord is plugged securely into the unit and into the wall outlet. If the MultiPASS is plugged into a power strip, make sure the power strip is plugged in and turned on. Check the interface cable connection. Make sure the cable is a bi-directional parallel interface cable less than 6.6 feet in length. Unplug the MultiPASS and turn off the computer. Plug the unit back in and turn the computer back on again. Check the computer and the application to make sure they are configured correctly. Make sure your application has the MultiPASS C3000 selected as the printer. 10-10 Troubleshooting Chapter 10

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has not been registered.
Message
Error Code
Cause
Action
NOT AVAILABLE NOW
#025
In Manual sending, you
Use regular dialing.
entered a speed dialing
number that is assigned
to a group.
PUT IN CARTRIDGE
²
The BJ cartridge is
Make sure the BJ
not properly installed.
cartridge is installed
correctly and the green
lock lever is down.
START AGAIN
²
An error has occurred
Start the procedure
in the phone line or in
again from the
the system.
beginning.
Printing Problems
If you are having problems printing, check the problems and solutions
listed in the following table.
Problem
Cause
Solution
Data from computer is
The power cord may not
Check that the power cord
not printed
be plugged in securely.
is plugged securely into the
unit and into the wall outlet.
If the MultiPASS is plugged
into a power strip, make sure
the power strip is plugged in
and turned on.
The interface cable may not
Check the interface cable
be securely connected to the
connection.
MultiPASS and the computer.
The interface cable may
Make sure the cable is a
not be the correct type.
bi-directional parallel interface
cable less than 6.6 feet in
length.
The MultiPASS or computer
Unplug the MultiPASS and
may have been turned on
turn off the computer. Plug
when you connected the
the unit back in and turn
interface cable.
the computer back on again.
The application may not be
Check the computer and the
set up properly.
application to make sure they
are configured correctly.
Make sure your application has
the MultiPASS C3000 selected
as the printer.
10-10
Troubleshooting
Chapter 10