Canon MultiPASS C3500 User guide for the MPC3000. - Page 215

Problem Multiple sheets load into unit at the same time Transparencies or back print film do not feed correctly Repeated paper jams occur Cause Paper may not be stacked correctly. Sheets of paper may be sticking together. Too much paper may be stacked in the sheet feeder. Different types of paper may be stacked in the sheet feeder. The film may not be loaded correctly. The paper you are using may be causing the jams. Solution Make sure paper is installed correctly in the sheet feeder. Be sure to fan the stack of paper before placing it in the sheet feeder. Make sure the paper rest is extended and the paper is correctly in the sheet feeder. Make sure the stack of paper does not exceed the limit mark. If necessary, remove a few sheets from the sheet feeder. Do not stack more than approximately 100 sheets of plain paper in the sheet feeder. Do not force the stack into the sheet feeder. Load just one type of paper. Make sure you are loading paper that matches the specifications of this unit. See Appendix A, Specifications, for details. Make sure you load no more than 50 sheets of transparencies transparencies or 10 sheets of back print film in the sheet feeder. Fan the paper before stacking it in the sheet feeder. This keeps the sheets of paper from sticking together. Check that the paper you are using and your printing environment are within the specifications of the unit. See Appendix A, Specifications, for details. Troubleshooting Chapter 10 Troubleshooting 10-13