Canon MultiPASS C3500 User guide for the MPC3000. - Page 213

Problem BJ cartridge moves, ink does not appear The printed output is not what you expected Printout does not match paper size Cause The BJ cartridge or a BJ tank may not be installed properly. The nozzles on the BJ cartridge may be clogged. A BJ tank may be empty (BC-21 Color BJ cartridge). Solution Make sure the BJ cartridge and its BJ tank(s) are properly installed. Make sure the orange tape is removed from the print head area (see page 9-12). Perform the print head cleaning procedure (see page 9-6) and print the nozzle check (see page 9-5). Check the BJ tanks and replace them if necessary. There may be a communication Make sure the computer and problem between the MultiPASS and the application are and your computer. configured correctly for communicating with the MultiPASS. The interface cable may not be securely connected to the MutliPASS and the computer. Check the interface cable’s connections. The interface cable may not be the correct type. Make sure you are using a bi-directional parallel interface cable that is less than 6 feet (2 m) long. You may not be using the correct printer driver. Make sure you have selected the MultiPASS printer in your application. Paper may not be loaded and aligned correctly in the sheet feeder. The application’s page size and margin settings may be incorrect. The selected printer driver may be incorrect. Make sure the paper is loaded and aligned correctly. See page 2-20. Make sure the paper size and margin set in your application are correct for the paper in the sheet feeder. Make sure you select the MultiPASS printer in your application. Troubleshooting Chapter 10 Troubleshooting 10-11