Canon MultiPASS C3500 User guide for the MPC3000. - Page 224
the Canon Computer System Customer Care Center. See
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4. The Desktop Manager software uploads files to your computers System.ini file. Check that the following line and section are both in the System.ini. The line should be in the [386Enh] section and should read: device=C(hard drive):\Windows\System\cis1284.386 And if the MultiPASS is installed on LPT1, the section should look like this: [Cis1284.386] Lpt1=1 Lpt2=0 Lpt3=0 5. Remove any programs or applications in the Startup Group. 6. To keep other programs from starting up at the same time as the MultiPASS Background, remark out the LOAD= and the RUN= lines of the Win.ini file by placing a semicolon (;) in front of Load and Run. 7. If all of the above procedures do not resolve the problem, please call the Canon Computer System Customer Care Center. See page 1-2 for details. 10-22 Troubleshooting Chapter 10