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HP 2840 HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Refer - Page 389

Receive-to-PC problems occur after receiving a large number of faxes - color laserjet engine error

UPC - 829160742731

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Engineering details This data, which includes PDF files for each fax job received, can be copied to any directory that you choose. After you perform an operation to restore factory defaults, or replace the device with a new one, save any fax data, and restart the HP Toolbox, the system will be in a fresh state, as if a fresh install had just occurred. The fax setup wizard will run again, and you can set up the device and HP Toolbox with your preferred settings. Receive-to-PC problems occur after receiving a large number of faxes If you use the Fax Receive to PC feature and receive a large number of faxes, the fax log firmware might overflow and roll over to a value of 0. This can disrupt data synchronization in the HP Toolbox. When this occurs, you will typically observe the problem when you attempt to browse to the Fax Received log page in the HP Toolbox. The following error message appears: The resource is no longer available at the server, with some additional technical information. NOTE For the initial release of the HP Color LaserJet 2820/2830/2840 all-in-one, the rollover point occurs after 999 fax jobs. This number will be increased to as much as 65,535 fax jobs in a future release of the HP Color LaserJet 2820/2830/2840 firmware. To recover from this situation, follow this procedure: 1 Rename the folder that contains all data stored on the computer for the Received to PC faxes. All data that is stored on the computer for the Received to PC faxes is located in the following directory: C:\Program Files\Hewlett-Packard\Toolbox\Apache Tomcat 4.0\webapps\Toolbox\products \hp_color_LaserJet_2800_all_in_one\faxData 2 Restart the HP Toolbox. To restart the HP Toolbox, can click Start, click Run, and use the following Run command: C:\Program Files\Hewlett-Packard\Toolbox\hpbsttp.exe -restart NOTE This procedure does not change any of the settings stored in the device, but returns all HP Toolbox settings, such as whether alerts are enabled or disabled, to their default value. After experiencing fax communication problems, Receive to PC problems occur If you use the Fax Receive to PC feature and a telecom fax communication error occurs, the firmware and software fax logs might not be properly synchronized. When this occurs, you will typically observe the problem when you attempt to browse to the Fax Received log page in the HP Toolbox. The following error message appears: The resource is no longer available at the server, with some additional technical information. NOTE For the initial release of the HP Color LaserJet 2820/2830/2840 all-in-one, the rollover point occurs after 999 fax jobs. This number will be increased to as much as 65,535 fax jobs in a future release of the HP Color LaserJet 2820/2830/2840 firmware. ENWW Summary of HP Toolbox known issues 365

Section	Page
Purpose and scope	25
Introduction	26
HP LaserJet all-in-one product comparison	27
Software availability and fulfillment	30
Ordering software	30
Documentation availability and localization	32
Software overview for Windows	35
Operating systems	36
Supported Windows operating systems	36
Fully supported operating systems	36
Print-only supported operating systems	36
Windows system requirements	36
Windows operating system requirements	37
Operating system requirements for print-only support	37
Printing from other operating systems	37
Software component information	39
New HP LaserJet all-in-one software features	39
HP LaserJet all-in-one software for Windows	39
Software component comparison	41
Software component availability	42
Software component localization	43
HP Extended Capabilities	50
HP Director	51
Select Device	52
Status	52
Settings	54
Scan Picture and Scan Document	55
Transfer Images	55
Send a Fax	56
HP Image Zone	56
HP Document Viewer	57
Support	58
How Do I	59
Creative Ideas	59
HP Shopping	59
Utilities	59
Software Update	60
Scanning system	61
Scanning methods	61
HP Scan software	62
E-mail	64
Scan drivers	64
TWAIN driver	65
TWAIN compatibility	65
TWAIN scanning does not work with some programs	65
Additional information about TWAIN	65
TWAIN driver user interface	66
WIA driver	67
HP Send Fax software	69
Faxing to multiple recipients	70
Creating a cover page	71
Faxing without first printing and scanning the document	71
Available product configurations	73
Software features by connection type	73
Supported configurations	74
Direct connection	74
Network connection options	74
Local connection that uses Microsoft peer-to-peer networking (Windows only)	74
Networking requirements	75
Multitasking capabilities	75
Differences between the network-connected and direct-connected configurations	76
Supported third-party software	77
Text-recognition software	77
About text-recognition reliability	77
Other PC fax programs	77
Windows HP unidriver features	79
Introduction	79
HP PCL 6 and PS emulation unidriver features (for Windows 2000 and Windows XP)	80
Access to drivers	80
Help system	80
What's this? Help	81
Context-sensitive Help	81
Constraint messages	81
HP postscript level 3 emulation support	81
Driver tab features	82
Printing Preferences tab set	82
Advanced tab features	82
Paper/Output settings	84
Copy Count setting	84
Graphic settings	84
Image Color Management settings	84
TrueType Font settings	85
Document Options	85
Advanced Printing Features	86
Color Printing Mode (HP PCL 6 Unidriver only)	86
Print Optimizations (HP PCL 6 Unidriver only)	86
PostScript Options (PS Emulation Unidriver only)	86
PostScript Output option	87
TrueType Font Download option	87
PostScript Language Level	88
Send PostScript Error Handler	88
Mirrored Output	88
Printer Features	88
Print All Text as Black	88
Send TrueType as Bitmap (HP PCL 6 Unidriver only)	88
Raster Compression (HP PCL 6 Unidriver only)	89
Layout Options	89
Page Order	89
Paper/Quality tab features	89
Print Task Quick Sets	90
Default Print Settings	91
User Guide Print Settings	91
Type new Quick Set name here	91
Paper Options group box	91
Size is:	92
Use Different Paper/Covers check box	93
Source Is: drop-down menu	93
Type is: drop-down menu	93
Use Different Paper/Covers options	94
Front Cover and Back Cover options	95
First Page, Other Pages, and Last Page options	96
Document preview image	97
Effects tab features	97
Print Task Quick Sets	98
Resizing options group box	98
Actual Size setting	98
Print Document On setting	98
Scale to Fit option	98
% of Normal Size option	99
Document preview image	99
Watermarks group box	100
Current watermarks	101
Watermark message	101
Message angle	101
Font attributes	101
Name	102
Color	102
Shading	103
Size	103
Style	103
Default settings	103
Finishing tab features	104
Print Task Quick Sets	104
Document Options	105
Correct Order for Straight Paper Path check box	105
Print on Both Sides (Manually) check box	105
Manually printing on both sides	105
Flip Pages Up	105
Booklet layout	106
Book and booklet printing	106
Printing a Booklet	106
Printing a book	107
Pages per Sheet	107
Print Page Borders	107
Page Order	107
Document preview image	108
Orientation group box	108
Portrait option button	108
Landscape option button	108
Rotate by 180 degrees check box	109
Color tab	109
Print Task Quick Sets	110
Color options	110
Automatic color settings	110
Manual color settings	110
Text, Graphics, and Photographs sections	111
Neutral Grays	111
General	112
Edge Control	112
Halftone	112
RGB Color	113
Print in Grayscale	113
Printer Properties tab set	113
Device Settings	113
Form to Tray Assignment	115
Font Substitution Table	115
External Fonts (HP PCL 6 Unidriver only)	116
Installing external fonts	117
Removing external fonts	117
Installable Options	117
Tray 2	118
Allow Manual Duplexing	118
Printer Memory	118
PostScript Passthrough (PS Emulation Unidriver only)	118
Additional Device Settings options (PS Emulation Unidriver only)	118
Available PostScript Memory	119
Output Protocol	119
Send CTRL-D Before Each Job	119
Send CTRL-D After Each Job	119
Convert Gray Text to PostScript Gray	119
Convert Gray Graphics to PostScript Gray	120
Add Euro Currency Symbol to PostScript Fonts	120
Job Timeout	120
Wait Timeout	120
Minimum Font Size to Download as Outline	120
Maximum Font Size to Download as Outline	120
About tab features	120
Windows HP traditional driver features	123
HP Traditional PCL 6 Driver features (for Windows 98 SE and Windows Me)	124
Help system	124
What's this? Help	124
Context-sensitive Help	124
Constraint messages	125
Bubble Help	125
Finishing tab features	128
Print Task Quick Sets	129
Default Print Settings	129
User Guide Print Settings	129
Custom Print Task Quick Sets	129
Document Options	129
Correct Order for Straight Paper Path	130
Print on Both Sides (Manually)	130
Manually printing on both sides	131
Flip Pages Up	131
Manually printing on both sides	131
Booklet Printing	132
Activating booklet printing	133
Printing a booklet cover	133
Pages per Sheet	134
Document preview image	134
Print Quality	135
Current Setting	135
Graphics Settings group box	135
Output Settings group box	136
Font Settings group box	136
Effects tab features	136
Print Task Quick Sets	137
Document preview image	138
Fit To Page	138
Print Document On	138
Scale to Fit	138
% of Normal Size	139
Watermarks	139
Current Watermarks	140
Watermark Message	141
Message Angle	141
Font Attributes	141
Name	141
Color	141
Shading	142
Size	143
Default settings	143
Paper tab features	143
Print Task Quick Sets	144
Paper Options group box	145
Size is:	145
Custom Paper Size	146
Name drop-down menu	147
Dynamic command button	147
Width and height controls	149
Custom width and height control limits	149
Paper and envelope icons	149
Measurement Units button	149
Close button	150
Use Different Paper/Covers check box	150
Use Different Paper/Covers options	150
Front Cover and Back Cover options	151
First Page, Other Pages, and Last Page options	152
Source Is: drop-down menu	153
Type is: drop-down menu	154
Document preview image	154
Printer image	155
Basics tab features	155
Print Task Quick Sets	156
Copies	156
Orientation	156
Portrait	156
Landscape	157
Rotate by 180 degrees	157
Document preview image	157
About	157
Color tab features	158
Print Task Quick Sets	158
Color Options	159
Manual Color Options	159
Document preview image	161
Configure tab features	161
Paper-handling options	162
Optional Paper Sources	163
Other Options	163
Fonts	164
Printer Memory	165
Include Types in Application Source List selection	165
Printer image	165
Windows PS Emulation Driver features (for Windows 98 SE and Windows Me)	166
HP postscript level 3 emulation support	166
Paper tab features	166
Paper size	167
Layout	168
Orientation	168
Paper source	168
Copies	168
Custom button	168
Unprintable Area button	168
About button	168
Restore Defaults button	168
Graphics tab features	168
Resolution	169
Color Control	169
Choose Rendering Intent button	170
Halftoning	170
Special	170
Scaling	170
Restore Defaults button	170
Device Options tab features	170
Available printer memory (in KB)	171
Printer features	171
Installable options	171
Restore Defaults button	171
PostScript tab features	171
PostScript Output Format	172
PostScript header	173
PostScript error info	173
Advanced	173
Restore Defaults	175
Macintosh software overview	177
Supported Macintosh operating systems	178
Supported e-mail programs	179
All-in-one software for Macintosh	180
Software components for Macintosh	180
Software features not available on Macintosh operating systems	181
Software component availability for Macintosh	181
Software component localization	182
Ordering software for Macintosh	182
HP EWS Device Configuration	183
Access	183
HP EWS Device Configuration screens	183
Status	184
System	184
Print	185
Fax	185
Networking	186
System requirements for a direct connection (Macintosh)	188
Installation overview	189
Installation options	190
Installation instructions for all Macintosh OSs — Animated Getting Started Guide	190
Macintosh installation instructions for direct connections	192
Installation instructions for Mac OS 9.2.2	192
Installation instructions for Mac OS X	193
Macintosh installation instructions for networked computers	193
Installation dialog-box options for Macintosh	195
HP LaserJet all-in-one uninstall instructions for Macintosh	207
The HP Toolbox	209
Overview of the HP Toolbox	210
Starting the HP Toolbox	210
Structure	210
Opening screen	210
Navigation	211
System requirements	212
Web browser requirements	212
Other requirements	212
Key features	213
Scan to e-mail or a folder	213
Receive faxes to this computer	214
Receive Alert messages for device events	214
HP Device pop-up alert messages	215
System-tray icon alert	215
E-mail alert	215
Configuration options	216
HP Toolbox section	216
Status tab	216
Device Status	217
Supplies Status	218
Setup Status Alerts	219
Set up E-mail Alerts	221
Device Configuration	223
Network Configuration	226
Print Info Pages	228
Event Log	228
Fax tab	229
Fax Tasks	230
Fax Phone Book	231
Fax Phone Book - Edit Entry	232
Fax Phone Book - Create a New Group	233
Fax Phone Book - Edit a Group	234
Import information into the Fax Phone Book	235
Fax Phone Book – Import – Select Entries	237
Fax Send Log and Fax Receive Log	238
Fax Viewer	240
Fax Data Properties	241
Fax Reports screen	242
Detailed Fax Settings	243
Fax: How do I... ?	244
Scan to tab	245
Scan to E-mail or Folder	245
Preferences	246
How do I... ?	248
Troubleshooting tab	248
Troubleshooting Process	249
Troubleshooting Information	249
Control Panel Messages	250
Clearing Jams	251
Print Problems screen	252
Scan Problems	253
Copy Problems	254
Fax Problems	255
Memory Card Problems	256
Troubleshooting Tools	257
Animated Demonstrations	258
Documentation tab	259
How do I... ? screens	259
Print: How do I... ?	260
Fax: How do I... ?	260
Copy: How do I... ?	261
Scan: How do I... ?	262
Photo: How do I... ?	262
Network: How do I... ?	263
Other: How do I... ?	264
User Guide	264
Device Settings section	265
System Settings tab	266
Device Information	266
Paper Handling	267
Print Quality	270
Print Density	273
Print Modes	275
System Setup	278
Volumes	280
Date/Time	281
Service	281
Device Polling	283
Save/Restore	284
Print Settings tab	285
Printing	285
PCL5e	286
PostScript	287
Memory Card	287
Fax Settings tab	289
General	289
Fax Send	289
Fax Receive	291
Fax Setup Wizard	293
Copy Settings tab	299
Copying	299
Reduce / Enlarge	300
Network Settings	300
IP Configuration	301
Advanced	303
SNMP	304
Network Configuration	306
Password	308
Other screens	308
About HP Toolbox	309
Select Device	310
Current Alerts	310
HP Toolbox – text only	310
Product Registration	311
Order Supplies	312
Product Support	313
Software installation for Windows operating systems	315
Installation overview	316
Installation options	318
Windows installation for direct connections	318
Setting up Windows sharing (peer-to-peer networking)	318
Setting up the host computer running Windows 98 SE, Windows Me, Windows NT 4.0, or Windows 2000	319
Setting up the host computer running Windows XP	319
Setting up client computers running Windows 98 SE, Windows Me, or Windows 2000	319
Setting up client computers running Windows XP	320
Windows Installation for computers on a network	320
Network setup	320
Windows installation instructions for networked computers	321
Installing the print driver only	322
Print driver installation for Windows 98 SE or Windows Me	322
Print-driver installation for Windows 2000, Windows XP, or Windows Server 2003	322
Printing-system software installation	324
Animated Install Guide	324
Printing-system software installation	325
USB installation dialog box options for Windows	329
Network installation dialog box options for Windows	339
Uninstall	350
Uninstall instructions for Windows	350
Uninstalling HP Image Zone in Windows operating systems	350
Uninstalling a Typical or Minimum installation	350
Using the HP LaserJet all-in-one software Uninstall component (recommended)	350
Using the Windows Add or Remove Programs component	351
Uninstalling a Minimum installation	351
Uninstalling an Add-Printer installation	352
Windows 98 SE or Windows Me	352
Windows 2000 or Windows XP	353
Files not removed and manual uninstall (Windows)	353
Engineering details	355
Media attributes	356
Media sources and destinations	356
Source commands	356
Media types and sizes	356
Media features and attributes	357
Custom media sizes	359
Media-type commands	359
Readme	361
Windows Readme	361
Introduction	361
Purpose of this document	361
Who needs this software?	362
Overview of the printing-system components	362
Late-breaking information	364
Known issues and workarounds	364
Issues fixed	370
Installation Instructions	371
Installation options	371
Installing software on Windows 98 SE, Windows 2000, and Windows XP	371
Uninstaller	371
Technical assistance	372
Customer support	372
Web	372
HP software and support services — additional information	372
Legal statements	372
Trademark notices	372
Warranty and copyright	372
Macintosh Readme	373
Information about the hp LaserJet all-in-one software version 5.8	373

Match case Limit results 1 per page

This data, which includes PDF files for each fax job received, can be copied to any directory that you

choose.

After you perform an operation to restore factory defaults, or replace the device with a new one, save

any fax data, and restart the HP Toolbox, the system will be in a fresh state, as if a fresh install had just

occurred. The fax setup wizard will run again, and you can set up the device and HP Toolbox with your

preferred settings.

Receive-to-PC problems occur after receiving a large number of

faxes

If you use the Fax Receive to PC feature and receive a large number of faxes, the fax log firmware might

overflow and roll over to a value of

. This can disrupt data synchronization in the HP Toolbox.

When this occurs, you will typically observe the problem when you attempt to browse to the Fax

Received log page in the HP Toolbox. The following error message appears:

The resource is no longer

available at the server

, with some additional technical information.

NOTE

For the initial release of the HP Color LaserJet 2820/2830/2840 all-in-one, the rollover

point occurs after 999 fax jobs. This number will be increased to as much as 65,535 fax jobs in

a future release of the HP Color LaserJet 2820/2830/2840 firmware.

To recover from this situation, follow this procedure:

Rename the folder that contains all data stored on the computer for the Received to PC faxes.

All data that is stored on the computer for the Received to PC faxes is located in the following

directory:

C:\Program Files\Hewlett-Packard\Toolbox\Apache Tomcat 4.0\webapps\Toolbox\products

\hp_color_LaserJet_2800_all_in_one\faxData

Restart the HP Toolbox. To restart the HP Toolbox, can click

Start

, click

Run

, and use the following

Run command:

C:\Program Files\Hewlett-Packard\Toolbox\hpbsttp.exe -restart

NOTE

This procedure does not change any of the settings stored in the device, but returns all

HP Toolbox settings, such as whether alerts are enabled or disabled, to their default value.

After experiencing fax communication problems, Receive to PC

problems occur

If you use the Fax Receive to PC feature and a telecom fax communication error occurs, the firmware

and software fax logs might not be properly synchronized.

When this occurs, you will typically observe the problem when you attempt to browse to the Fax

Received log page in the HP Toolbox. The following error message appears:

The resource is no longer

available at the server

, with some additional technical information.

NOTE

For the initial release of the HP Color LaserJet 2820/2830/2840 all-in-one, the rollover

point occurs after 999 fax jobs. This number will be increased to as much as 65,535 fax jobs in

a future release of the HP Color LaserJet 2820/2830/2840 firmware.

ENWW

Summary of HP Toolbox known issues

365

Engineering details