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Netgear R7300DST User Manual - Page 252

Troubleshoot PPPoE, Tools > Internet Options, Connections, Never dial a connection

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Nighthawk DST AC1900 DST Router and DST Adpater Model R7300DST If your DST router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new DST router by restarting your network. For more information, see Sequence to Restart Your Network on page 248. If your DST router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • If your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. • Your ISP might check for your computer's host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. • Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer's MAC address, do one of the following: - Inform your ISP that you bought a new network device, and ask them to use the DST router's MAC address. - Configure your DST router to clone your computer's MAC address. If your DST router obtained an IP address, but your computer is does not load any web pages from the Internet, it might be for one of the following reasons: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the DST router's configuration, reboot your computer and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation. • The DST router might not be configured as the TCP/IP gateway on your computer. If your computer obtains its information from the DST router by DHCP, reboot the computer, and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your DST router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection.  To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or WiFi device that is connected to the network. DST Router Troubleshooting 252

Section	Page
Nighthawk DST	1
Contents	3
1. Hardware Setup	10
Unpack Your DST Router and DST Adapter	11
DST Router Hardware Features	12
DST Router Front Panel	12
DST Router LEDs and Front Panel Buttons	13
DST Router Rear Panel	15
DST Router Rear Panel Hardware Features	15
DST Router Product Label	16
DST Adapter Hardware Features	17
DST Adapter LEDs	18
DST Adapter Side Panel Hardware Features	18
Attach and Position the DST Router Antennas	19
Position Your DST Router	19
Cable Your DST Router	20
Connect the DST Adapter to the DST Router	22
Connect Add-On DST Adapters to the DST Router	23
2. Connect to the DST Router Network and Access the DST Router	25
Connect to the DST Router	26
Connect to the DST Router With an Ethernet Cable	26
Connect to the DST Router With a WiFi Connection	26
Types of Logins	28
Use a Web Browser to Access the DST Router	28
Automatic Internet and DST Network Setup	28
Log In to the DST Router	31
Change the DST Router Language	32
Access the DST Router With NETGEAR genie Apps	32
3. Connect to the DST Adapter Network and Access the DST Adapter	34
Connect Devices to the DST Adapter Network	35
Connect to the DST Adapter Network With an Ethernet Cable	35
Connect to the DST Adapter Network With a WiFi Connection	35
Log In to the DST Adapter After Initial Setup	37
4. Set Up the Encryption Key	38
Manage DST Router’s Encryption Key	39
Use the DST Router’s Default Encryption Key	39
Create a New Encryption Key for the DST Router	40
Manage DST Adapter’s Encryption Key	41
Use the DST Adapter’s Default Encryption Key	41
Create a New Encryption Key for the DST Adapter	42
5. Specify Your Internet Settings	44
Use the Internet Setup Wizard	45
Manually Set Up the Internet Connection	46
Specify an Internet Connection Without a Login	46
Specify an Internet Connection That Uses a Login	48
Specify IPv6 Internet Connections	49
Requirements for Entering IPv6 Addresses	50
Use Auto Detect for an IPv6 Internet Connection	50
Use Auto Config for an IPV6 Internet Connection	52
Set Up an IPv6 6rd Tunnel Internet Connection	53
Set Up an IPv6 6to4 Tunnel Internet Connection	55
Set Up an IPv6 Pass Through Internet Connection	57
Set Up an IPv6 Fixed Internet Connection	57
Set Up an IPv6 DHCP Internet Connection	59
Set Up an IPv6 PPPoE Internet Connection	60
Change the MTU Size	62
Enable the Bridge or Add a VLAN Tag Group	64
Enable the Bridge	64
Add VLAN Tag Groups	65
6. Optimize Performance	68
Use Dynamic QoS to Optimize Internet Traffic Management	69
Enable Dynamic QoS	69
Enable or Disable the Automatic QoS Database Update	70
Manually Update the Dynamic QoS Database	71
Improve Network Connections With Universal Plug and Play	72
Wi-Fi Multimedia Quality of Service	73
7. Control Access to the Internet	75
Set Up Parental Controls	76
Allow or Block Access to Your Network	77
Use Keywords to Block Internet Sites	78
Set Up Blocking	78
Remove a Keyword or Domain From the Blocked List	80
Specify a Trusted Computer	80
Manage Simple Outbound Firewall Rules for Services and Applications	81
Add an Outbound Firewall Rule	82
Add an Outbound Firewall Rule for a Custom Service or Application	83
Change an Outbound Firewall Rule	85
Remove an Outbound Firewall Rule	86
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules	87
Set Up Security Event Email Notifications	88
8. Share USB Devices Attached to the Router	91
USB Device Requirements	92
Access a USB Device on the Network	92
Connect a USB Device to the DST Router	93
Access a USB Device From a Windows Computer	93
Access the USB Device From a Mac	93
Map the USB Storage Device to a Windows Network Drive	94
Back Up Windows Computers With ReadySHARE Vault	96
Back Up Mac Computers With Time Machine	96
Set Up a USB Hard Drive on a Mac	96
Prepare to Back Up a Large Amount of Data	97
Use Time Machine to Back Up onto a USB Hard Drive	98
Manage Access to a USB Device	99
Enable FTP Access Within Your Network	101
View or Change Network Folders on a USB Device	101
Add a Network Folder on a USB Device	103
Change a Network Folder, Including Read and Write Access, on a USB Device	104
Approve USB Devices	106
Safely Remove a USB Device	107
9. Manage Dynamic DNS and Access Storage Devices Through the Internet	109
Set Up and Manage Dynamic DNS	110
Your Personal FTP Server	110
Set Up Your Personal FTP Server	111
Set Up a New Dynamic DNS Account	111
Specify a DNS Account That You Already Created	112
Change the Dynamic DNS Settings	113
Access Storage Devices Through the Internet	114
Set Up FTP Access Through the Internet	114
Use FTP to Access Storage Devices Through the Internet	116
Remotely Access a USB Device Using ReadyCLOUD	116
Create a ReadyCLOUD Account	117
Register Your DST Router With ReadyCLOUD	117
10. Use the DST Router as a Media Server	120
Specify ReadyDLNA Media Server Settings	121
Play Music From a USB Storage Device With iTunes Server	121
Set Up the DST Router’s iTunes Server With iTunes	122
Set Up the DST Router’s iTunes Server With the Remote App	123
Set Up the DST Router to Work With TiVo	126
Play Media From a USB Device on TiVo	127
Play Videos on TiVo	127
Play Music or View Photos on TiVo	128
11. Share a USB Printer	129
Install the Printer Driver and Cable the Printer	130
Download the ReadySHARE Printer Utility	130
Install the ReadySHARE Printer Utility	130
Print Using the NETGEAR USB Control Center	132
View or Change the Status of a Printer	133
Use the Scan Feature of a Multifunction USB Printer	133
Change NETGEAR USB Control Center Settings	134
Turn Off Automatic Startup for the NETGEAR USB Control Center	134
Change the Language in the NETGEAR USB Control Center	134
Specify the Time-Out for the NETGEAR USB Control Center	135
12. Specify Network Settings for the DST Router	136
View or Change WAN Settings	137
Set Up a Default DMZ Server	138
Change the DST Router’s Device Name	139
Change the LAN TCP/IP Settings	140
Specify the IP Addresses That the DST Router Assigns	141
Disable the DHCP Server Feature in the DST Router	142
Reserve LAN IP Addresses	143
Change a Reserved IP Address	144
Remove a Reserved IP Address Entry	145
Specify Basic WiFi Settings	146
Change the WiFi Password or Security Level	148
Set Up a Guest Network	149
How the DST Router Manages WiFi Clients	151
Airtime Fairness	151
Implicit Beamforming	151
Enable or Disable the WiFi Radios	152
Set Up a WiFi Schedule	153
Specify WPS Settings	154
Set Up the DST Router With an Existing Router or Gateway	154
Use the DST Router as a WiFi Access Point	156
13. Specify Network Settings for the DST Adapter	158
Specify Basic WiFi Settings for the DST Adapter	159
Change the DST Adapter WiFi Password or Security Level	160
14. Manage Your DST Router Network	177
Update the DST Router Firmware	178
Check for New Firmware and Update the DST Router	178
Manually Upload New Firmware and Update the DST Router	179
Change the DST Router’s Device Name	179
Change the DST Router’s Device Name From the DST Router	180
Change the DST Router’s Device Name from the DST Adapter	180
Change the DST Router admin Password	181
Set Up the DST Router admin Password Recovery	182
Recover the DST Router admin Password	183
Disable DST Router LED Blinking or Turn Off LEDs	184
Use WPS to Add a Device to the DST Router’s WiFi Network	184
Use WPS With the PIN Method	186
View Router Status	187
Display Internet Port Statistics	187
Check the Internet Connection Status	188
Manage the Activity Log and Syslog	189
View Logs of Router Activity	189
Specify Which Activities Are Logged	191
Monitor Internet Traffic	191
Set Up and Manage Static Routes	193
Set Up a Static Route	194
Edit a Static Route	195
Delete a Static Route	195
View Devices Currently on the Network	195
Manage the DST Router Configuration File	196
Back Up Settings	196
Restore Configuration Settings	197
Erase the Current Configuration Settings	197
Remote Management	198
Set Up Remote Management	198
How to Use Remote Access	200
Remotely Access Your DST Router Using the genie App	200
15. Manage the DST Adapter Network and Settings	201
Update the DST Adapter’s Firmware	202
Update the DST Adapter’s Firmware From the DST Router	202
Update the DST Adapter’s Firmware From the DST Adapter	202
Return the DST Adapter to Its Factory Settings	203
Use the Factory Reset Button to Restore Factory Settings	204
Erase the DST Adapter Settings	204
View the DST Adapter Status	205
View the DST Adapter ‘s Statistics	206
Back Up the DST Adapter Configuration	207
Restore Saved Configuration Settings for the DST Adapter	208
Update the DST Adapter’s WiFi Settings From the DST Router	209
View the DST Adapter’s WiFi Settings From the DST Router	210
Change the DST Adapter’s Device Name	211
Change the DST Adapter’s Device Name From the DST Adapter	211
Change the DST Adapter’s Device Name From the DST Router	212
Change the DST Adapter’s admin Password	213
Turn the LEDs on the DST Adapter On or Off	214
Use WPS to Add a Device to the DST Adapter’s WiFi Network	214
Use WPS With the Push Button Method	215
Use WPS With the PIN Method	216
View or Change the DST Adapter’s WPS Settings	217
View or Change DST Adapter Advanced WiFi Settings	218
Set Up a WiFi Access List for the DST Adapter	219
View Wired and WiFi Network Devices Connected to the DST Adapter	221
Set Up the DST Adapter to Use a Static IP Address	221
16. Use VPN to Access Your Network	223
Set Up a VPN Connection	224
Specify VPN Service in the DST Router	224
Install OpenVPN Software	225
Install OpenVPN Software on Your Windows Computer	225
Install OpenVPN Software on Your Mac Computer	228
Use a VPN Tunnel on Your Windows Computer	228
Use VPN to Access the DST Router’s USB Drive and Media From Windows	230
Use VPN to Access Your Internet Service at Home	230
Set Up VPN Client Internet Access in the DST Router	231
Block VPN Client Internet Access in the DST Router	231
Use a VPN Tunnel to Access Your Internet Service at Home	232
17. Manage Port Forwarding and Port Triggering	233
Manage Port Forwarding to a Local Server for Services and Applications	234
Forward Incoming Traffic for a Default Service or Application	234
Add a Port Forwarding Rule With a Custom Service or Application	235
Change a Port Forwarding Rule	236
Remove a Port Forwarding Entry	237
Application Example: Make a Local Web Server Public	238
How the DST Router Implements the Port Forwarding Rule	238
Manage Port Triggering for Services and Applications	239
Add a Port Triggering Service	239
Enable Port Triggering	241
Change a Port Triggering Rule	241
Remove a Port Triggering Entry	242
Specify the Time-Out for Port Triggering	243
Disable Port Triggering	243
Application Example: Port Triggering for Internet Relay Chat	244
18. DST Router Troubleshooting	246
Contact Geek Squad	247
Quick Tips	248
Sequence to Restart Your Network	248
Check Ethernet Cable Connections	248
WiFi Settings	248
Network Settings	249
Troubleshoot With the LEDs	249
Standard LED Behavior When the Router Is Powered On	249
Power LED Is Off or Blinking	249
Power LED Stays Amber	250
LEDs Never Turn Off	250
Internet or Ethernet Port LEDs Are Off	250
Cannot Log In to the DST Router	250
Cannot Access the Internet	251
Troubleshoot PPPoE	252
Troubleshoot Internet Browsing	253
Changes Not Saved	254
WiFi Connectivity	254
Troubleshoot Your Network Using the Ping Utility	254
Test the LAN Path to Your DST Router	255
Test the Path From Your Computer to a Remote Device	255
19. DST Adapter Troubleshooting	257
LEDs Are Off When the DST Adapter Is Plugged In	258
Power LED Is Off	258
DST LED Is Off, Amber, or Red	258
Ethernet LED Is Off	258
A. DST Router Supplemental Information	260
Factory Settings	261
Technical Specifications	263
B. DST Adapter Supplemental Information	264
Technical Specifications	265

Match case Limit results 1 per page

DST Router Troubleshooting

252

Nighthawk DST AC1900 DST Router and DST Adpater Model R7300DST

If your DST router cannot obtain an IP address from the ISP, you might need to force your

cable or DSL modem to recognize your new DST router by restarting your network. For more

information, see

Sequence to Restart Your Network

on page

248.

If your DST router is still unable to obtain an IP address from the ISP, the problem might be

one of the following:

•

If your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of

•

If your ISP requires a login, the login name and password might be set incorrectly.

•

Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name on the Internet

Setup page.

•

Your ISP allows only one Ethernet MAC address to connect to Internet and might check

for your computer’s MAC address, do one of the following:

Inform your ISP that you bought a new network device, and ask them to use the DST

router’s MAC address.

Configure your DST router to clone your computer’s MAC address.

If your DST router obtained an IP address, but your computer is does not load any web pages

from the Internet, it might be for one of the following reasons:

•

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www

addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or

two DNS servers for your use. If you entered a DNS address during the DST router’s

configuration, reboot your computer and verify the DNS address. You can configure your

computer manually with DNS addresses, as explained in your operating system

documentation

•

The DST router might not be configured as the TCP/IP gateway on your computer.

If your computer obtains its information from the DST router by DHCP, reboot the

computer, and verify the gateway address.

•

You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no

longer need to run that software after installing your DST router. You might need to go to

Internet Explorer and select

Tools > Internet Options

, click the

Connections

tab, and

select

Never dial a connection

. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.



To troubleshoot a PPPoE connection:

Launch a web browser from a computer or WiFi device that is connected to the network.