Samsung UN65H6300AF User Manual Ver.1.0 (English) - Page 188

There is a problem with the broadcast. The Problem The TV is not receiving all channels. There are no captions with digital channels. The picture is distorted. Try this! If your TV is not connected to a cable box or satellite box: ●● Confirm that the coaxial cable is securely connected to the TV. ●● If you are using an antenna, verify it is positioned correctly and the all the connections are secure. ●● Run Setup (System > Setup) or Auto Program (Broadcasting > Auto Program). Go to Caption (System > Accessibility > Caption) and change the Caption Mode. Some channels may not have caption data. The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies. A weak signal can cause picture distortions. This is not a problem with the TV. My computer won't connect. The Problem The "Mode Not Supported" message appears. The video is OK but there is no audio. Try this! Set your PC's output resolution so it matches a resolution supported by the TV. If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. I can't connect to the Internet. The Problem The wireless network connection failed. The software update over the Internet has failed. Try this! Confirm your wireless modem/router is on and connected to the Internet. Reset your wireless modem/router by turning it off, waiting for 15 seconds, and then turning it on again. Run Network Setup (MENU > Network > Network Settings). Check the network connection status (MENU > Network > Network Status). If the TV is not connected to a network, connect to a network. The upgrade stops if you already have the latest software version.