HP 2840 HP Color LaserJet 2820/2830/2840 All-In-One - User Guide
HP 2840 - Color LaserJet All-in-One Laser Manual
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- HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 1
HP Color LaserJet 2820/2830/2840 User Guide - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 2
- HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 3
HP Color LaserJet 2820/2830/2840 all-in-one User Guide - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 4
Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 5
of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. ENERGY STAR® and - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 6
- HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 7
of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Go to http://www.hp.com/go/clj2800_software. (The site is in English, but printer drivers can be downloaded in several - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 8
Managing the device and maintenance. HP Toolbox is not supported for Macintosh operating systems. Software help The HP Scanning software included with the HP Color LaserJet 2820/2830/2840 all-in-one contains online Help, which provides instructions for operating the software with this device. vi - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 9
all-in-one 4 HP Color LaserJet 2840 all-in-one 5 Device features ...6 Device parts ...9 Front view ...9 Back view ...9 Interface ports ...10 Control panel ...11 2 Software Printer drivers ...14 Software and supported operating systems 14 Software tips ...15 Software for Windows ...16 Software for - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 10
from the Macintosh OS 39 Printer drivers ...40 Using the PCL printer-driver Help (Windows only 40 Selecting a source ...40 Selecting a type or size ...40 Printing in grayscale ...41 Creating and using watermarks 41 Printing multiple pages on one sheet of paper (N-up printing 41 Creating and - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 11
To use manual dial with the flatbed scanner 80 Redialing manually ...81 To redial manually ...81 Canceling a fax job ...82 To cancel the current fax job 82 To cancel a fax job by using the Fax Job Status 82 Sending faxes by using the software 83 To send a fax from the software (Windows 2000 or - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 12
dial entries and one-touch keys 98 To delete speed-dial entries and one-touch keys 99 To program speed-dial entries or one-touch keys quickly Scan Understanding scanning methods 118 Scanning from the device control panel (Windows 119 Programming the device Scan to button 119 Scanning to e-mail - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 13
software 129 Readiris ...129 Scanner resolution and color 130 Resolution and color guidelines 130 Color such as glossy or photo paper 143 Print on both sides of the paper 144 Print on envelopes and , such as answer mode, in HP Toolbox ..........153 Create a fax cover page 154 Send a fax from my - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 14
cartridges 166 Replace the imaging drum 168 Clear jams ...170 Order new supplies ...175 12 Managing the device and maintenance Information pages ...178 Demo page ...178 Usage page ...178 Configuration page ...178 Supplies Status page ...179 HP Toolbox ...181 To view HP Toolbox ...181 Status tab - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 15
on non-HP supplies 205 Resetting the printer for non-HP supplies 205 HP fraud hotline ...206 Changing a print cartridge ...207 To replace a print cartridge 207 Changing the imaging drum 209 To change the imaging drum 209 14 Troubleshooting Support strategy ...212 Troubleshooting process ...213 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 16
media 278 User-replaceable parts ...279 Supplementary documentation 280 Appendix B Service and support Hewlett-Packard limited warranty statement 281 Print Cartridge and Imaging Drum Limited Warranty Statement 283 Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 17
1 Device basics This section provides information about the following topics: ● Quick access to device information ● Device configurations ● Device features ● Device parts ENWW 1 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 18
instructions for installing the device accessories and supplies. c9704a Using the device User guide-Contains detailed information for using the device and troubleshooting problems. This guide is available on the CD-ROM that came with the device. It is also available through the HP Toolbox software - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 19
(HTML) user guide is also available. Go to http://www.hp.com/support/ clj2800series. After connecting, select Manuals. Online Help-Contains information about device options that are available from within the printer drivers. To view a Help file, open the online Help through the printer driver. ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 20
-one The HP Color LaserJet 2820 all-in-one printer, scanner, copier is a four-color laser printer that prints letter-size pages up to 20 pages per minute (ppm) in black-and-white, A4-size pages up to 19 ppm, and it prints letter/A4-size pages up to 4 ppm in color. It includes a PCL 6 printer driver - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 21
HP Color LaserJet 2840 all-in-one The HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier has the same features as the HP Color LaserJet 2830 all-in-one, including high-capacity color print cartridges that can print up to 4,000 pages at 5% coverage, and it includes a 250-sheet tray (tray - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 22
Fast print speed Excellent print quality Printer driver features Automatic language-switching Interface connections 6 Chapter 1 Device basics HP Color LaserJet 2820/2830/2840 all-in-one ● Provides laser printing in full color by using the four process colors: cyan, magenta, yellow, and black (CMYK - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 23
saves paper. See Printing multiple pages on one sheet of paper (N-up printing) and Printing on both sides (duplexing manually). Supplies ● A Supplies Status page with print cartridge and imaging drum gauges that show the supply levels that remain. For HP supplies only. ● No-shake cartridge - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 24
Feature Accessibility HP Color LaserJet 2820/2830/2840 all-in-one ● Online user guide that is compatible with text screen-readers. ● Print cartridges and the imaging drum can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. 8 Chapter 1 Device - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 25
parts of the device. Front view 1 power switch 2 top (face-down) output bin 3 control panel 4 scanner release button 5 memory card slots (HP Color LaserJet 2840 all-in-one only) 6 tray 1 7 tray 2 (included with the HP Color LaserJet 2840 all-in-one only) Back view 8 DIMM door 9 fax ports (HP Color - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 26
has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. The HP Color LaserJet 2830/2840 all-in-one models also have fax ports. 1 network port 2 Hi-Speed USB 2.0 port 3 fax ports (HP Color LaserJet 2830/2840 all-in-one models only) 10 Chapter 1 Device basics ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 27
HP Color LaserJet 2820 all-in-one printer, scanner instructions about scanning, see Scan. HP Color LaserJet 2830 all-in-one printer, scanner instructions about scanning, see Scan. ENWW HP Color LaserJet 2840 all-in-one printer, scanner and to start copying. For instructions about copying, see Copy. - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 28
12 Chapter 1 Device basics ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 29
2 Software This section provides information about the following topics: ● Printer drivers ● Uninstalling the printing software ENWW 13 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 30
about software installation, see Software installation. HP Color LaserJet 2820/2830/2840 all-in-one software Feature Windows 2000, XP1 Windows Windows 98 SE, ME NT Macintosh OS 9.2.2 Windows Installer PCL 6 printer driver PS printer driver Scanning software HP Toolbox software Macintosh - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 31
card) HP Color LaserJet 2840 all-inone only Device Configuration Utility HP Director HP Image Zone HP Document Viewer Macintosh PostScript printer description (PPD) and printer dialog extensions (PDE) IBM drivers Model scripts 3 1The 64-bit version of Windows XP supports printer drivers only - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 32
upgrades to the software, you can download drivers from the World Wide Web or HP's file transfer protocol (FTP) servers. To download drivers 1. Go to http://www.hp.com. Click the support & drivers block. 2. Type color laserjet 2800 as the product name. The Web page for the drivers might be in - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 33
on the HP Color LaserJet 2820/2830/2840 all-in-one CD-ROM for Macintosh. HP Toolbox You must perform a complete software installation to use HP Toolbox. HP Toolbox provides links to device status information and help information, such as this user guide, and tools for diagnosing and solving problems - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 34
Note Note For Macintosh computers, HP Toolbox is not supported. Embedded Web server (EWS) The EWS is a Web- of the supplies. Supported browsers include: ● Internet Explorer 5.0 or later ● Netscape Navigator 4.75 or later ● Opera 6.05 or later ● Safari 1.2 or later Software installation If your - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 35
software necessary to print and scan from your computer. You will not be able to scan from the device, however. For the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier, the minimum installation also allows you to view memory cards in the device from Windows Explorer. ENWW Printer - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 36
3. Scroll through the list of software programs and click HP Color LaserJet 2820/2830/2840 all-in-one. 4. Click Remove. Uninstalling software for Macintosh To remove the printing software from your Macintosh, open the Finder, navigate to Applications/HP LaserJet aio/HP Uninstaller, and then run the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 37
3 Media specifications This section contains information about specifications for the quality of media, guidelines for media usage, and guidelines for media storage. ● General guidelines ● Supported media weights and sizes ● Printing and storage environment ENWW 21 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 38
covered by the Hewlett-Packard warranty or service agreements. This printer accepts a variety of media, such as cut-sheet paper (including up to 100 percent recycled-fiber-content paper), envelopes, labels, transparencies, glossy paper, HP LaserJet Tough paper, and custom-size paper. Properties such - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 39
environmental conditions. Use only transparencies that are designed for use with HP color LaserJet printers. Inkjet and monochrome transparencies are not supported for this device. Tray 1 specifications Media Dimensions1 Weight Capacity2 Paper Minimum: 76 by 127 mm (3 60 to 177 g/m2 (16 to - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 40
for faxing (HP Color LaserJet 2830/2840 all-in-one models only), copying, and scanning if the original is fragile, thin, thick, too small for the ADF, or a photograph. Also use the flatbed scanner to employ the "fit to page" feature for copying. The flatbed scanner provides the best fax, copy - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 41
can cause jams. As a result, paper storage and handling are as important as the paper-making process itself. Paper storage paper to be used during the day's operation to prevent unwanted moisture changes. ● Avoid storing paper and print media near heating and air conditioning vents or near windows - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 42
26 Chapter 3 Media specifications ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 43
4 Using the device This section provides information about using the HP Color LaserJet 2820/2830/2840 all-inone. ● Loading trays ● Using the device control panel ENWW 27 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 44
or other print media, or it holds up to 10 envelopes. Avoid adding print media to tray 1 while the printer is printing, or jams can occur. Do not fan paper before loading it into trays, and avoid overloading trays. To load tray 1 1. Open tray 1. 2. Slide out the tray extender. If the print media - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 45
before closing tray 1. Closing the tray before the printer finishes can cause jams. 6. On the back of the printer, lower the rear output door if you are printing on special media, such as labels, envelopes, or heavy or light paper, to prevent curl. Remove each page as it exits the device to avoid - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 46
the rear of the tray to one of the longer sizes, the back of the tray will protrude from the back of the printer. Loading documents to scan Use these instructions to load originals into your device for scanning. For the best quality scans, use the flatbed scanner. To load originals onto the flatbed - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 47
flatbed scanner cover and put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack. To prevent damaging the device, do not use an original that contains correction tape, correction fluid, paper - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 48
proof sheets (HP Color LaserJet 2840 all-in-one only), and index prints (HP Color LaserJet 2840 all-in-one only). To change the default media size 1. Press MENU. 2. Use the < or the > button to select System setup, and then press ENTER. 3. Use the < or the > button to select Paper setup, and - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 49
type using the following instructions only if you regularly need to print on a specific size and type of media. To change the default paper tray size 1. Press (HP Color LaserJet 2830/2840 all-in-one models only). ● The ring volume for incoming faxes (HP Color LaserJet 2830/2840 all-in-one models - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 50
To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error. 1. Press MENU. 2. Use the < or the > button to select System setup, and then press ENTER. 3. Use - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 51
Note To change the device control panel key-press volume The key-press volume controls the sound that is made when a device control-panel button is pressed. 1. Press MENU. 2. Use the < or the > button to select System setup, and then press ENTER. 3. Use the < or the > button to select Volume - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 52
36 Chapter 4 Using the device ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 53
printing tasks. ● Printing from Windows ● Printing from the Macintosh OS ● Printer drivers ● Maximizing print speed for letter-size paper ● Selecting an output location ● Setting a custom paper size ● Printing on special media ● Printing on different paper for the first page ● Printing on both sides - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 54
designed for use with HP color LaserJet printers. Inkjet and monochrome transparencies are not supported for this device. 8. If you have not yet done so, click Properties. The printer driver opens. 9. On the various tabs, set any settings that you want that did not appear in the Page Setup or Print - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 55
the File menu, click Page Setup. 3. Make sure that this printer is selected on the Format for pop-up menu. 4. Select the size of paper onto which you are printing. 5. Select the Orientation and Scale, if necessary, and click OK. 6. On the File menu, click Print. 7. Use one of the following methods - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 56
and sizes are grouped together under the Paper Source pop-up menu. ● Windows: In the Print dialog box in your software program, select the Source (tray), if possible. Otherwise, select a tray from the Source is field from the Paper tab in your printer driver. ● Mac OS 9.2.2: In the Print dialog box - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 57
. ● Windows: Gain access to the Watermarks options on the Effects tab in your printer driver. ● Mac OS: Gain access to the Watermark options on the watermark/overlay pull-down menu in the Print dialog box. (Note that OS X might not support watermarks.) Printing multiple pages on one sheet of paper - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 58
document to a percentage of its normal size. You can also choose to scale your document to fit on any size of paper that the printer supports. ● Windows: Gain access to Fit to Page settings on the Effects tab in the printer driver. ● Mac OS: Gain access to Reduce and Enlarge (Scale) settings in the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 59
printing letter-size pages from tray 2, this happens automatically. For tray 1, the printer is set at the factory to print 19 ppm in black on letter-size paper. To achieve a print speed of 20 ppm from tray 1, set the tray 1 size to letter. To set the tray 1 size, open the HP Toolbox, click the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 60
of the printer when the rear output door is open. ● Use the top output bin when printing most jobs, including jobs on average-weight paper, letterhead in the top output bin, or jams can occur. ● Use the rear output door (straight-through paper path) if problems occur when printing to the top output - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 61
than standard ones. ● Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver. ● Mac OS 9.2.2: Gain access to Custom Paper features in the Page Setup dialog - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 62
settings once the job has printed. Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer. HP products are designed to work together for optimum printing results. If HP Color LaserJet Soft Gloss paper is not used with this printer, print quality may be compromised. Use - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 63
printing on the HP Color LaserJet 2820/2830/2840 all-in-one, load preprinted paper ● Any tray will print most heavy media that does not exceed 105 g/m2 (28 lb bond). ● Use cardstock only in tray 1 (135 g/m2 to 216 g/m2; 50 to 80 lb cover). ● In either the software application or the printer driver - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 64
deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer. Hewlett-Packard products are designed to work together for optimum printing results. ● In either the software application or the printer driver, select Tough Paper as the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 65
of the print job must be the same in the printer driver. ● Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver. ● Mac OS 9.2.2: On the General pop-up menu in - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 66
printer and jams might result. Macintosh operating systems do not support manual duplexing. To duplex manually 1. Insert enough paper into one In the printer driver, select the Print on Both Sides option and send the job to print. 3. After the job finishes printing, remove any blank paper from tray - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 67
Print on Both Sides option is dimmed or unavailable, open the device properties (printer driver). For instructions, see Software tips. On the Device Settings tab or the Configure tab, select the option to allow manual duplexing, and then click OK. Repeat steps 2 and 3. Not all device features are - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 68
8. Place the pages from side one in the input tray again. Side one should be facing down with the top edge feeding into the device first. 9. Click OK (on the computer screen), and wait for side two to print. 10. Fold and staple the pages. 52 Chapter 5 Printing ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 69
printing stops, use one of the following options: ● Device control panel: To cancel the print job, press and release CANCEL on the device control panel. ● Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job. ● Windows print queue: If - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 70
54 Chapter 5 Printing ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 71
6 Printing with color This chapter describes how the device provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Changing the color settings ● Using color ● Managing color options ● Matching colors ENWW 55 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 72
set to the optimal color settings. However, you can manually make adjustments to how the device prints in color for text, graphics, and photographs. See Managing color options for more information. ● Windows: On the Color tab of the printer driver, click Settings. ● Mac OS 9.2.2: In the Print - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 73
rendition of all printable colors. Media selection For the best color and image quality, it is important to select the appropriate media type from the software printer menu or from the printer driver. See Media specifications for more information. HP ImageREt 2400 HP ImageREt 2400 is a technology - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 74
and shades of gray) or to change one of the device color options. ● Windows: Print in grayscale or change the color options by using settings on the Color tab in the printer driver. ● Mac OS 9.2.2: Print in grayscale or change the color options by using the Color Matching pop-up menu in the Print - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 75
when this option is selected, you must manage color in the program in which you are working or in the operating system. ● Image instructs the device to match the color reproduction of a film-based photograph. This value is recommended for images and is used by default when printing directly from - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 76
influence your ability to match printed colors to those on your screen: ● print media ● device colorants (inks or toners, for example) ● printing process (inkjet, press, or laser technology, for example) ● overhead lighting ● programs ● printer drivers ● computer operating system ● monitors ● video - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 77
7 Copy Note Use these instructions to perform copying tasks with the device: ● Starting a copy job ● Canceling a copy job ● that are described in this chapter also can be performed by using the HP Toolbox. For instructions about using the HP Toolbox, see the HP Toolbox online Help. ENWW 61 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 78
Starting a copy job Note To make copies with the device, use the following instructions. 1. Load your original document onto the flatbed scanner face-down (one page at a time) with the upper-left corner of the document located in the lower-right corner of the glass. OR Load your original document - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 79
Canceling a copy job Note To cancel a copy job, press CANCEL on the device control panel. If more than one process is running, pressing CANCEL clears the process that currently appears on the device controlpanel display. If you cancel a copy job, clear the original document - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 80
documents that include both text and graphics. If you want to conserve toner, and the copy quality is not as important, select Draft. Note setting options. 3. Select a setting, and then press START BLACK or START COLOR to save the selection and immediately start the copy job, or press ENTER to - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 81
copy lighter than the original, or move the slider to the right to make the copy darker than the original. 3. Press START BLACK or START COLOR to save the selection and immediately start the copy job, or press ENTER to save the selection without starting the job. The change in the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 82
Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● Fit to page ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% When using the Fit to page setting, copy from the flatbed scanner only. When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document feeder (ADF) only - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 83
buttons. If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape). 3. Press START BLACK or START COLOR to save the selection and immediately the output size, or part of your copy might be cut off. For instructions, see Changing the default media size. ENWW Reducing - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 84
for how you normally want to reduce or enlarge copies. You can select one of the following options: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● Fit to page ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% If you select Custom: 25-400%, type in the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 85
of the following methods to finish the job: ● Split the job into smaller jobs that contain fewer pages. ● Make only one copy of the document at a time. ● Turn off the automatic collation. The collation setting you select is in effect for all copies until you change - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 86
alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job. 2. Press START BLACK or START COLOR to begin copying your job. The change in the setting remains active for about two minutes after the copy job has been completed. During this - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 87
feeder (ADF). 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. Press START BLACK or START COLOR. To copy a multiple-page stack of two-sided originals 1. Load the stack of - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 88
the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. Press START BLACK or START COLOR, or use one of the other scanning methods to copy the book. See Understanding - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 89
instructions to perform fax tasks: ● Specifying the fax settings ● Sending faxes ● Using manual dial ● Redialing manually ● Canceling a fax job ● Sending faxes by using the software Blocking or unblocking fax numbers ● About speed-dial entries, one-touch keys, and group-dial entries ● Using dialing - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 90
fax-error-correction mode ● Changing the V.34 setting Many of the functions that are described in this chapter also can be performed by using the HP Toolbox. For instructions about using the HP Toolbox, see the HP Toolbox online Help. 74 Chapter 8 Fax ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 91
fax header If you are installing the device software on your computer, you can skip the remaining instructions in this chapter. The software installer automatically helps you to set up the fax settings, unless you are using Microsoft Windows® 95 or Windows NT®. In the United States and many other - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 92
to specify either the 12-hour or the 24-hour clock, and then press ENTER. 5. Use the alphanumeric buttons to enter the current time. 6. Complete one of the following actions: If you specified the 12-hour clock, use the < or the > button to move the cursor past the fourth character. Select - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 93
the current fax job. For instructions about changing the default fax scanner. 3. Press START FAX. 4. If you are scanning from the flatbed scanner, press 1 to select YES when Send from glass? 1=Yes 2=No appears, and then press ENTER. 5. Complete one of the following steps: ● If you have more pages - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 94
or onto the flatbed scanner. 2. On the device control panel, select the group by using one of the following methods: Press the one-touch key for not supported in the software for Microsoft Windows 95 or Windows NT, but you can print the fax activity log by using the control panel. For instructions, - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 95
and then it proceeds to the next number in the group. The fax activity log feature is not supported in the software for Microsoft Windows 95 or Windows NT, but you can print the fax activity log by using the control panel. For instructions, see Printing the fax activity log. ENWW Sending faxes 79 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 96
dial part of the number and then listen for dial tones before continuing to dial. To use manual scanner and pressing ENTER. After scanning the page, the device control-panel display shows the following message: Another page? 1=Yes 2=No. 4. Complete one of the following steps: If you have more pages - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 97
recipient might get the fax twice: once from the manual redial attempt and once from one of the automatic redial attempts. To stop the current redial settings. To redial manually 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner. 2. On the device - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 98
Canceling a fax job Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received. To cancel the current fax job Press CANCEL on the control panel. Any pages that have not been transmitted are canceled. Pressing CANCEL also stops group-dial - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 99
in Windows XP), and then click Hewlett Packard. 2. Click either HP LaserJet 2830 or HP LaserJet 2840, and then click Send fax. The fax software appears. 3. Enter the fax number of one or more recipients. 4. Load the document in the automatic document feeder (ADF) input tray. 5. Include a cover page - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 100
and then click Print. 3. Select the fax print driver from the printer drop-down list. The fax software appears. 4. Complete one of the following: Windows users: Complete steps 2 through 5 in To send a fax from the software (Windows 2000 or XP). Mac users: Complete steps 2 through 6 in To send a fax - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 101
how the device answers incoming faxes. See Setting the answer mode for instructions. Follow the procedures in this section to manage faxes that are routed fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the device, press START - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 102
a fax to a person whose device is in the manual receive mode, you can precede the fax with a (ADF) input tray. You cannot use the flatbed scanner when sending a fax by dialing from a telephone. the telephone keypad. 3. When the recipient answers, instruct the person to start the fax machine. 4. When - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 103
Changing the default light/dark (contrast) setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent. To change the default light/dark (contrast) setting The default light/dark setting is the contrast that is normally applied to items that are being faxed. The - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 104
the default resolution for all fax jobs to one of the following settings: ● Standard: This documents that mix text and images. The transmission time is slower than Fine setting. 6. Press ENTER to save the selection. For instructions about changing the resolution for the current fax job only, - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 105
Changing the default glass-size setting This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is determined by the region/country in which you purchased the device. To change the default glass-size setting 1. On the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 106
Selecting tone-dialing or pulse-dialing mode Use this procedure to set the device to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that your telephone line cannot use tone dialing. Note To select tone-dialing or pulse-dialing 1. On - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 107
Changing the redial settings If the device was unable to send a fax because the receiving fax machine did not answer or was busy, the device attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options. Use the procedures in this section to turn - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 108
turn on the receive-to-PC setting in the software (see the device software Help). The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no -PC feature if you are using Macintosh software, Windows 98, Windows ME, or Windows NT. 92 Chapter 8 Fax ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 109
a specified number of rings or upon recognition of special fax tones. To specify the number of rings, see Changing the rings-to-answer setting. ● Manual: In this answer mode, the device never answers calls. You must start the faxreceiving process yourself, either by pressing START FAX on the control - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 110
-ring service is available through some local telephone companies. The service allows you to have more than one telephone number support unique ring patterns. Contact your telephone company to determine if this service is available in your region/country. If you do not have ring-pattern service - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 111
Dedicated fax line (receiving only fax calls) One line with two separate numbers and a ringpattern service Shared line (receiving both fax and voice (The minimum and maximum number of rings allowed varies by country/region.) One or two rings. (If you have an answering machine or computer voicemail - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 112
up to 75 percent to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On. If - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 113
discarded" designation. You can unblock blocked fax numbers individually or all at one time. To print a list of numbers that you have blocked, see the < or the > button to select Block faxes, and then press ENTER. 5. Do one of the following: To block a fax number, use the < or the > button to - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 114
entries are more easily programmed from the software. For instructions about programming speed-dial entries, one-touch keys, and group-dial entries using HP Toolbox, see the HP Toolbox online Help. Complete the following steps to program speed-dial entries and one-touch keys from the device control - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 115
press ENTER. 7. Press ENTER to confirm the deletion. To program speed-dial entries or one-touch keys quickly The following procedure cannot be used to program a group-dial entry. For group-dial entry instructions, see To program group-dial entries. Complete the following steps to program speed-dial - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 116
-touch keys, and group-dial entries are more easily programmed from the software. For instructions about programming speed-dial entries, one-touch keys, and group-dial entries by using the HP Toolbox, see the HP Toolbox online Help. To program group-dial entries 1. Assign a speed-dial entry to each - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 117
6. Use the < or the > button to select the individual that you want to delete from the group. 7. Press ENTER to confirm the deletion. 8. Complete one of the following tasks: Repeat steps 6 and 7 to delete other individuals from the group. Press CANCEL if you are finished. Deleting a speed-dial entry - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 118
Z w x y z 9 0 space # , To insert a pause You can insert pauses into a fax number that you are dialing or programming to a one-touch key, speed-dial entry, or group-dial entry. Pauses are often needed when dialing internationally or connecting to an outside line. ● Press # repeatedly until a - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 119
of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50. The you can dial a fax number without the dial prefix by using manual dial. For instructions, see Using manual dial. To set the dial prefix 1. On the device control - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 120
the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner. 2. On the device control panel, press MENU. 3. Use the < or number, enter the speed-dial entry, or press the one-touch key. (This feature does not support undefined (ad hoc) groups.) 8. Press ENTER or START - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 121
Changing the detect-dial-tone setting Normally, the device begins dialing a fax number immediately. If you are using the device on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the device from sending a fax while someone is on the telephone. The factory-set - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 122
page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded number manually, by one-touch key , or by speed-dial or group-dial entry. 2. Load the original in the automatic document feeder (ADF) input tray or on the flatbed scanner - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 123
or because the media is completely depleted. During these situations, faxes are received to memory. As soon as you clear the jam or replenish the media, fax printing automatically resumes. 1. On the device control panel, press MENU. 2. Press the > button once. Fax functions appears. 3. Press ENTER - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 124
Deleting faxes from memory CAUTION Use this procedure only if you are concerned that someone else has access to your device and might try to reprint faxes from the memory. In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 125
, your device prints the fax. If the device runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory. When it is using the fax-forwarding feature, the device (rather than the computer) must be receiving - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 126
default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the device. To make an extension telephone available to receive faxes - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 127
Using fax polling If someone else has set up a fax to be polled, you can request that the fax be sent to your device. (This is known as polling another machine). To poll (request a fax from) another fax machine 1. On the device control panel, press MENU. 2. Use the < or the > button to select Fax - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 128
Changing the silence-detect mode This setting controls whether or not you can receive faxes from older-model fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use. The - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 129
Creating stamp-received faxes Note The device prints the sender identification information at the top of each received fax. You can also choose to have your own header information included on each received fax to confirm the date and time that the fax was received. The factory-set default for - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 130
is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. To change - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 131
On. You should change the V.34 setting only if you are having trouble sending or receiving a fax from a particular device. Turning off the setting be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. To change - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 132
116 Chapter 8 Fax ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 133
or a book ● Scanning by using optical character recognition (OCR) software ● Scanner resolution and color Many of the functions that are described in this chapter also can be performed by using the HP Toolbox. For instructions about using the HP Toolbox, see the HP Toolbox online Help. ENWW 117 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 134
buttons. The SCAN TO button can be programmed to scan to a folder (Windows only) or to scan to e-mail. The HP Color LaserJet 2830 all-in-one includes separate SCAN TO FOLDER and SCAN TO EMAIL buttons, instead of one SCAN TO button. For more information, see Scanning from the device control panel - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 135
. The HP Color LaserJet 2830 all-in-one includes separate SCAN TO FOLDER and SCAN TO EMAIL buttons, instead of one SCAN TO button. Note Note Scanning to e-mail To scan to e-mail by using the SCAN TO button on the device control panel, use the following instructions. To use this feature in Windows - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 136
to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid. 2. On the device control panel, press SCAN TO. On the HP Color LaserJet 2830 all-in-one control panel, press SCAN TO FOLDER. 3. Use the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 137
scan job Note To cancel a scan job, use one of the following procedures. ● On the device control panel, press CANCEL. ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original from the flatbed scanner or from the automatic document feeder (ADF) input tray - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 138
HP Director software program to scan a document or photo. To view HP Director ● Double-click the HP Director icon on the Windows desktop. OR ● On the Windows taskbar, click Start, click Programs (or All Programs in Windows XP), click HP, and then click HP Director. For detailed instructions about - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 139
section, see the HP Director online Help. For more detailed instructions about loading original documents onto the flatbed scanner or into the automatic feeder (ADF) input tray. Adjust the media guides to hold the originals in place. OR Lift the flatbed scanner lid and load the original that is to be - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 140
Save. The original is scanned and saved. 7. Click Done to close HP LaserJet Scan. Scanning to a software program To scan to a software program, you scan an item using the program itself. Any TWAINcompliant program can scan an image. If the program that you are using is not TWAINcompliant, you can - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 141
the desktop alias for the HP Director. 3. To open the HP LaserJet Scan dialog box, click the HP LaserJet Scan button in the HP Director. 4. Specify an image type. 5. Click Scan. 6. After the scan process has finished, click Scan next page. 7. Repeat step 6 for each page of the original. 8. After all - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 142
program (Windows XP only) WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software. Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 143
a book. Scanning a photo 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the one of the scanning methods. See Understanding scanning methods for more information. Scanning a book 1. Lift the lid and place the book on the flatbed scanner with the page - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 144
3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. You are now ready to scan the book by using one of the scanning methods. See Understanding scanning methods for more information. 128 Chapter 9 Scan ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 145
your preferred wordprocessing program for editing. Readiris The device software CD-ROMs include the Readiris OCR program. If you want to use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help. ENWW Scanning by using optical - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 146
the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 147
on screen Recommended resolution 75 ppi Recommended color settings ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning. Setting Color Black and White Grayscale Recommended use - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 148
132 Chapter 9 Scan ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 149
10 Photo Note This section applies only to the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier. Use the following instructions to perform photo-related tasks: ● Inserting a memory card ● Changing default settings ● Changing job settings ● Printing photos directly from the memory - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 150
● Secure Digital (SD) ● SmartMedia ● xD The HP Color LaserJet 2840 all-in-one memory card reader recognizes only files in .JPEG file and sRGB color format when printing from the device control panel. To print other file types, you must use the software, such as HP Image Zone, provided on the CD-ROMs - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 151
Changing default settings Note The HP Color LaserJet 2840 all-in-one comes with default settings that were the < or the > button to select one of the following menu items, and then press ENTER. ● Def. Image Size: Select this item to change the size of the image that you are printing. ● Def. # of - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 152
the size of the image that you are printing. ● Media Size: Change the media size that you are using. ● Paper type: Change the media type that you are using. ● # of copies: Change the number of copies that you want to print. ● Output color: Set whether you are printing in color or black-and-white - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 153
to select Print photos. 4. Use the < or the > button to select Select photos, and then press ENTER. 5. Use the < or the > button to select one of the following menu items, and then press ENTER. ● All (1-X): X represents the number of JPEG files the device detects on the card. Selecting this option - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 154
images before printing them. A proof sheet can contain as many as 20 images. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color the memory card, use the < or the > button to select one of the following menu items, and then press ENTER. ● All (1-X): - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 155
to select Index print, and then press ENTER. 4. Press ENTER again to confirm the print job. The device prints an index that includes small preview images for each photo on the memory card. Each index page can contain as many as 30 preview - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 156
140 Chapter 10 Photo ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 157
11 How do I? Use this section to perform basic tasks with the HP Color LaserJet 2820/2830/2840 all-in-one. ● Print: How do I? ● Network: How do I? ● Photo: How do I? ● Copy: How do I? ● Fax: How do I? ● Scan: How do I? ● Other: How do I? ENWW 141 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 158
Print: How do I? Use this section to answer printing questions. 142 Chapter 11 How do I? ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 159
Print on special media, such as glossy or photo paper You can print on special media such as transparencies, labels, heavy paper, glossy paper, photo paper, and card stock, by using the optimizing feature in the printer driver. 1. Open the straight-through output door. 2. Load the media input tray. - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 160
CAUTION Print on both sides of the paper To manually print on both sides of the paper, you must send the paper through the device twice. You can print by using the media output bin or the straight-through output path. Hewlett-Packard recommends that you use the media output bin for lightweight - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 161
● Device Information ● Paper Handling ● Print Quality ● Print Density ● Print Modes ● System Setup ● Volumes ● Date/Time ● Service ● Device Polling ● Save/Restore 4. Click Apply to save the changes that you make on these pages. If you have similar settings in the printer driver, those settings take - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 162
white only For users of Windows 2000 and Windows XP 32-bit operating systems, two HP Color LaserJet 2820/2830/2840 all-in-one print drivers are installed during the installation process: the HP Color LaserJet 28XX PCL 6 driver, and the HP CLJ28XX PCL 6 - Black_White driver, where XX repesents 20, 30 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 163
. 4. Click Install HP Color LaserJet Software. 5. On the Welcome screen, click Next. 6. On the Installer updates screen, click Yes to search for installer updates on the Web. 7. For Windows 2000, on the Installation Options screen, choose the installation option. Hewlett-Packard recommends a typical - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 164
. 2. Click Install HP Color LaserJet Software. 3. On the Welcome screen, click Next. 4. On the Installer updates screen, click Yes to search for installer updates on the Web. 5. For Windows 2000, on the Installation Options screen, choose the installation option. Hewlett-Packard recommends a typical - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 165
Note Set my network password Use HP Toolbox to set a network password. 1. Open HP Toolbox and click Device Settings. 2. Click the Network Settings tab. If a password has been set for the device previously, you will be prompted to type - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 166
the device memory-card functionality by using the embedded Web server. See Embedded Web server. 1. Open HP Toolbox. 2. Click Device Settings, and then click the Print Settings tab. 3. Click Memory Card by a network password. See your network or printer administrator. 150 Chapter 11 How do I? ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 167
photos from a proof sheet that allows you to preview your images before printing them. A proof sheet can contain as many as 20 images. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). 1. Insert - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 168
. 1. Open HP Toolbox and click Device Settings. 2. Click the Copy Settings tab. 3. Reduce / Enlarge page. 4. Select one of the following sizes. ● Pages per sheet: This option allows you to print more than one original on a page. See Printing multiple pages on one sheet of paper (N-up printing - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 169
to use them to select recipients. Electronic phone books are generated by using third-party software programs. Note Change the fax send or receive settings, such as answer mode, in HP Toolbox Use the Send Settings page to configure the fax send settings for the device. Use the Receive Settings - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 170
Detection ● Stamp Received Faxes 4. Click Apply to save the changes that you make on these pages. Create a fax cover page You can create a fax cover page in the HP LaserJet Send Fax software by using one of the cover page templates that are supplied with the software. 154 Chapter 11 How do I? ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 171
taskbar, click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click HP LaserJet 2830 or HP LaserJet 2840, and then click HP LaserJet Send Fax. 3. Click Cover Page. 4. Enter the following information about the recipient and the fax: ● phone number (required) ● name - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 172
automatic document feeder (ADF). Faxing from the scanner glass is not supported in the HP LaserJet Send Fax software. 5. Click Pages in Document Tray. 6. Click Send Now to send the fax. To send a fax from the HP LaserJet Send Fax software 1. On the Windows taskbar, click Start, click Programs (or - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 173
is occupied, you must either delete that entry, or move that entry to an empty location first. Forward received faxes to another fax number 1. Open HP Toolbox and click the Fax tab. 2. In the Fax Receive Mode section, click Forward received faxes to a different fax machine. 3. In the Forward to this - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 174
.com to download the software. 5. Print the fax using Adobe Acrobat Reader. You can also print all of the received faxes that are currently stored on the device. The order in which received faxes are printed cannot be changed. 1. Open HP Toolbox and click the Fax tab. 2. On the Fax Tasks page, click - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 175
HP Toolbox and click the Fax tab. 2. Click Fax Phone Book. 3. Select the check box next to the phone book entry that you want to delete. 4. Click Delete. The Delete confirmation window . The Fax Phone Book - Import - Select Entries page appears. 7. Select the entries from the Import List section - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 176
Book - Create a New Group page appears. 4. You can type a number in the Group information for the Fax Phone Book field. HP Toolbox automatically enters the next available entry that you send from the HP LaserJet Send Fax software or at the control panel on the device. For more information - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 177
For more information about optimizing faxes using the device control panel, see Fax. The following options found on the Fax tab, Send Settings page change how a fax is optimized when it is sent: ● Resolution ● Standard ● Fine ● Super Fine ● Photo ● Contrast ● Select a setting between Light to Dark. - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 178
up in HP Toolbox for this feature to work. For more information, see Add or edit e-mail addresses for scanning to e-mail or Scan from the device control panel. 1. Load the originals that are to be scanned in the automatic document feeder (ADF) and adjust the media guides. OR Lift the flatbed scanner - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 179
must have at least one e-mail address set up in HP Toolbox for this feature to work. For more information, see the HP Toolbox online Help. 1. Load the originals that are to be scanned in the automatic document feeder (ADF) and adjust the media guides. OR Lift the flatbed scanner cover and load the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 180
Note To add a folder 1. Open HP Toolbox and click the Scan to tab. 2. On the Scan to E-mail or a Folder page, verify that Turn on Scan to E-mail the list when you press SCAN TO on the device. To edit a folder 1. Open HP Toolbox and click the Scan to tab. 2. In the E-mail Addresses and Folders List, - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 181
2. Click the Set up Status Alerts page. 3. Select Turn on alerts, select When the HP print cartridge is low or a non- HP cartridge is installed, and then select As a pop-up message. 4. Click Apply. Note Note Receive toner warning e-mail messages from the device Use HP Toolbox to set up the device - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 182
method of using the cleaning page from the device control panel. 1. Open HP Toolbox and click the Troubleshooting tab. 2. Click the Troubleshooting Tools link. 3. In the Cleaning Page section, click Print. The device prints a cleaning page. 4. At the device, remove all paper from tray 1, and then - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 183
-cartridge slot is in the access position. ● If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct printcartridge slot is in the correct position. 4. Pinch together the two large blue tabs on - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 184
steps 4 through 6. 7. Close the top cover, and then close the scanner assembly. Replace the imaging drum 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top. 168 Chapter 11 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 185
orange cover from the imaging drum. CAUTION Do not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues. 9. Align the arrows on the side of the imaging drum with the arrows inside the printer. ENWW Other: How do - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 186
the imaging drum into the printer, and then press it firmlyinto place. CAUTION 11. Close the top cover and the scanner assembly. Clear jams Occasionally, paper or other print media can become jammed during a print job. Complete the following tasks to clear media jams. To clear a media jam inside - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 187
it free from the device. 5. When you have removed the jammed media, replace the image drum, and close the top cover and the scanner assembly. Note CAUTION 6. Return the fuser levers to their original upward position. After clearing the media jam, you might need to turn the device off, and then - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 188
rollers, which makes removing jammed pages easier. 3. Grasp the leading edge of the media and pull the media out through the output bin. Note 4. Return the fuser levers to their original upward position, and then close the rear-output door. 5. Close the top cover and the scanner assembly. If you - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 189
shipping tape inside the ADF has been removed. 2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside. 3. Gently try to remove the page without tearing it. If you feel resistance, go to the next - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 190
the lid to the flatbed scanner. 8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly. 174 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 191
the following steps. 1. Open HP Toolbox, and then, in the Other Links section, click Order Supplies. A new browser window appears. 2. Click Continue. The browser displays the HP ordering Web site. 3. Complete the ordering process by following the Web site instructions. ENWW Other: How do I? 175 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 192
176 Chapter 11 How do I? ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 193
This device comes with several software tools that help you monitor the device, troubleshoot problems, and maintain the device. Information about using these tools is in the following sections: ● Information pages ● HP Toolbox ● Macintosh Configure Device (Mac OS 10.2 and 10.3) ● Embedded - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 194
, the number of faxes sent or received (HP Color LaserJet 2830/2840 all-in-one models only), the number of pages printed, or the number of pages jammed in the scanner engine. You can print a Usage page from the device or HP Toolbox. To print a usage page from the device, complete the following steps - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 195
in the printer driver or in HP Toolbox. 8. Status Log. This section contains information about device errors. A second page also prints. On that page, the Fax Settings and Imaging Settings sections provide details about the device fax settings (HP Color LaserJet 2830/2840 all-in-one models only - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 196
HP print cartridges. This information includes the part pages remaining. This information might not be provided for nonHP supplies. In some cases, if a non-HP supply is installed, an alert message appears instead. 2. Imaging-drum area. This area contains the same information for the imaging drum - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 197
(or All Programs in Windows XP), click HP, click HP Color LaserJet 2820/2830/2840, and then click HP Toolbox. After you open the URL, you can bookmark it so that you can return to it quickly in the future. 2. HP Toolbox opens in a Web browser. The HP Toolbox software contains the following sections - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 198
conditions such as a jam or an empty tray. After you correct a problem with the device, click Refresh Status to update the device status. ● Supplies Status. View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 199
(HP Color LaserJet 2830 all-in-one only). Troubleshooting tab The Troubleshooting tab contains links to the following main pages: ● Control Panel Messages. View descriptions of device control-panel messages. ● Clearing Jams. View information about locating and clearing jams. ● Print Problems. View - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 200
type, such as letterhead, prepunched, or glossy paper. ● System Setup. Change the device system settings, such as device language and jam recovery. ● Volumes. Change the device volume settings, such as the telephone line (HP Color LaserJet 2830/2840 all-in-one models only) and alarm volumes. ● Date - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 201
and the fit-to-page option. ● Fax Setup HP product registration Web site. ● Order Supplies. Order device supplies at the HP Web site. ● Product Support. View the support site for the HP Color LaserJet 2820/2830/2840 all- in-one. At the site, you can search for help with a specific problem. ENWW HP - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 202
Device is not supported for Mac OS 9.2.2. You can view Macintosh Configure Device when the device is directly connected to your computer or when it is connected to the network. You must perform a complete software HP Director by clicking the HP Director icon on the Dock. 2. In HP - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 203
system, such as Windows, provides an printer) or in firmware, rather than as software HP embedded Web server, you can do the following: ● view device status information ● determine the remaining life on all supplies and order new ones pages ● view and change network configuration ● view support - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 204
Fax logs and reports Use the following instructions to print fax logs and reports: Printing panel ● All faxes that have been sent from the HP Toolbox; and the fax software driver ● All faxes that have been sent from the HP Workplace (for Macintosh-compatible computers that are directly connected to - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 205
Note Note To print a fax call report 1. On the device control panel, press MENU. 2. Use the < or the > button to select Reports, and then press ENTER. 3. Use the < or the > button to select Fax Call report, and then press ENTER. 4. Press ENTER to select Print report now. The device exits the menu - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 206
turned on and the page image still exists in the device memory, the fax call report includes a thumbnail (50-percent reduction) of the first page of the most recent lists the fax numbers that are assigned to the one-touch buttons and speed-dial and group-dial entries. To print a phone book report - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 207
exits the menu settings and prints the list. Printing all fax reports Use this procedure to print all of the following reports at one time: ● Fax activity log ● One-touch, speed-dial, and group-dial report ● Configuration report ● Block-fax list ● Billing report (if the option is turned on) To print - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 208
page and copy. If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner , ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 209
soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. CAUTION 3. Wash the backing gently to paper path During the printing process, paper, toner and dust particles can accumulate inside the device. Over time, this buildup can cause print-quality problems such as toner - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 210
, use the method in To clean the paper path from the device control panel. 1. Make sure that the device is turned on and in the Ready state. 2. Open HP Toolbox. 3. On the Troubleshooting tab, click Maintenance, click Cleaning Page and then click Print. A page with a pattern prints from the device - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 211
Changing the automatic document feeder (ADF) If the ADF is damaged or not working, you can replace it. For information about ordering supplies, see Accessories and ordering information. To change the ADF 1. At the device, open the ADF cover. 2. Disconnect the connector by squeezing the tabs together - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 212
5. Insert the hinges on the new ADF so that they are slightly tilted forward, and then push straight down into the device. 6. Insert the connector by pushing down on it until it clicks into place. 196 Chapter 12 Managing the device and maintenance ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 213
pickup roller assembly If your automatic document feeder (ADF) has trouble feeding paper, you can replace the ADF pickup roller assembly. See Accessories should remain on the surface. 4. Remove the old assembly and put the new one in exactly the same place. The largest roller goes in back, and the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 214
5. Lower the green lever with the flat green part fitting in between the rollers. Press down on the document feeder (ADF) lid. Note If you are experiencing jams in the ADF, contact your local HP-authorized service provider. See Service and support. 9. Plug the device in, and then turn the power - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 215
the automatic document feeder (ADF) pickup roller assembly To clean the ADF pickup roller assembly If your automatic document feeder (ADF) has trouble feeding paper, you can clean the ADF pickup roller assembly. To clean the assembly, use the following procedure: 1. Turn off the device and unplug - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 216
6. Lower the green lever with the flat green part fitting in between the rollers. Press down on the and close the ADF lid. Note If you are experiencing jams in the ADF, contact your local HP-authorized service provider. See Service and support. 10. Plug the device in, and then turn the power - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 217
13 Managing supplies This chapter contains information about these maintenance topics: ● Checking status and ordering supplies ● Storing supplies ● Replacing and recycling supplies ● HP policy on non-HP supplies ● HP fraud hotline ● Changing a print cartridge ● Changing the imaging drum ENWW 201 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 218
the printer control panel, printing a Supplies Status page, or viewing the HP Toolbox. Hewlett-Packard recommends that you place an order for a replacement print cartridge when you first receive the Low message for a print cartridge. When you use a new, authentic HP print cartridge or imaging drum - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 219
from its package until you are ready to use it. To prevent damage, do not expose the print cartridge or imaging drum to light for more than a few minutes. ● See Environmental specifications for operating and storage temperature ranges. ● Store the supply in a horizontal position. ● Store the supply - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 220
Replacing and recycling supplies To install a new HP print cartridge or imaging drum, follow the instructions that are included in the box that contains the new supply, or see the getting started guide. To recycle supplies, place the used supply in the box in which the new supply arrived. Use the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 221
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 222
and take steps to resolve the problem. Your print cartridge or imaging drum might not be a genuine HP one if you notice the following issues: ● You are experiencing a large number of problems with the print cartridge or imaging drum. ● The print cartridge or imaging drum does not look like it - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 223
-cartridge slot is in the access position. ● If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct printcartridge slot is in the correct position. 4. Pinch together the two large blue tabs on - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 224
straight down into the carousel until it is firmly in place. Note ● If you need to replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL, and then repeat steps 4 through 6. 7. Close the top cover, and then close the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 225
Changing the imaging drum To change the imaging drum 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top. 4. Lift the imaging drum straight up to remove it from the device. - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 226
so could cause print-quality issues. 9. Align the arrows on the side of the imaging drum with the arrows inside the printer. 10. Lower the imaging drum into the printer, and then press it firmlyinto place. 11. Close the top cover and the scanner assembly. 210 Chapter 13 Managing supplies ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 227
resolve printing problems. Choose the general topic or type of problem from the following list. ● Support strategy ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ● Scan problems ● Copy problems ● Fax problems ● Memory card problems ● Troubleshooting tools ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 228
. Warranty service and support options might vary depending on your country/region. Please refer to the support flyer that came in your box for contact information, or visit http://www.hp.com. You can find additional support information in Service and support. 212 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 229
document feeder (ADF). If the ADF motor still does not rotate, replace the ADF. See Changing the automatic document feeder (ADF). If the scanner bulb does not light, contact HP Customer Care. See Service and support or the support flyer that came in the device box. ENWW Troubleshooting process 213 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 230
clean the flatbed glass. See To clean the scanner glass. 2. If, after performing the maintenance, the problem persists, see Copy problems. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 214 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 231
the HP Color LaserJet 2830 all-in-one or HP Color LaserJet 2840 all-in-one is the only device on the telephone line and try again to receive the fax. Review and reset the device fax settings. See Specifying the fax settings If the error persists, contact HP Customer Care. See Service and support or - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 232
on the device. If the error still persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Does the device recognize and print from a memory card? Insert a memory card and print an index page. See Printing an index. The device does not recognize - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 233
problem is HP Customer Care. See Service and support or the support flyer that came in the device box. The CANCEL button was pressed to cancel the current job while pages pages were feeding from the ADF. The cancel process does not automatically clear the ADF. Remove the jammed item. See Media jams - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 234
pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF. Remove the jammed item. See Media jams jam, close the document release door, and reload the paper into the ADF tray. If the error persists, contact HP Customer Care. See Service and support or the support - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 235
. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device Service and support or the support flyer that came in the device box. Fax memory full Canceling recv. During the fax transmission, the device ran out of memory. Only the pages - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 236
job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent. error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 220 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 237
. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Fit to Page on flatbed only The copy reduce/enlarge feature (called "Fit to Page") applies only to copies made from the flatbed scanner. Use the flatbed or select another - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 238
the detect-dial-tone setting. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. No document sent The device did not scan any pages, or it did not receive any pages from the computer to transmit a fax. Try sending the fax - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 239
page because of its complexity. Press ENTER to clear the message. Allow the device to finish the job, or press CANCEL to cancel the job. Paper jam in (area) The device has detected a jam in one of the following areas: tray 1, optional tray 2, the registration area, or the fuser. Clear the jam - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 240
have not been completely filled, the proof sheet is wrinkled, the page is skewed on the scanner, or the proof sheet is face up. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). Verify that the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 241
of the fuser are very hot. To avoid burning yourself, do not touch those parts. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device. If the error persists, contact HP Customer Care. See Service and support or the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 242
device has experienced a problem with its internal fan. 79 Error Turn off then on The device has experienced an internal firmware error. Recommended action contact HP Customer Care. See Service and support or the support flyer that came in the device box. 226 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 243
. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Turn off the power by using the power switch, wait at least 30 seconds, and - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 244
jams Jams can occur in these locations: ● inside the device ● in output areas ● in the automatic document feeder (ADF) Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the device. 228 Chapter 14 Troubleshooting - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 245
door, and then push down the fuser levers. Releasing the fuser levers relieves tension on the device rollers, which makes removing jammed pages easier. 2. Push the scanner-release button to open the scanner assembly. 3. Open the top cover, and then remove the image drum and set it aside. 4. With - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 246
5. When you have removed the jammed media, replace the image drum, and close the top cover and the scanner assembly. Note CAUTION 6. Return the fuser levers to their original upward position. After clearing the media jam, you might need to turn the device off, and then turn it on again. When you - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 247
burning yourself, do not touch those parts. 4. Using both hands, slowly and steadily remove any print media from inside the device. Then, carefully reinsert the fuser and secure the locks. 5. Reconnect the power cable, and then turn on the device. Media jams occur in the automatic document feeder - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 248
part and set it aside. 3. Lifting the green lever, rotate the pick mechanism until it stays open. 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands. 232 Chapter 14 Troubleshooting - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 249
the lid to the flatbed scanner. 8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly. 10 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 250
settings for all future jobs For Macintosh instructions, see Printing from the Macintosh OS for more information. For Windows 98, Windows 2000, and Windows Me: 1. In the Windows system tray, click Start, select Settings, and then click Printers. 2. Right-click the device icon. 3. Click Properties - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 251
See Service and support or the flyer that came in the device box. 4. Print a Demo page from the HP Toolbox. If the page prints, the problem is with the printer driver. Try printing from the other printer driver. For example, if you are using the PCL 6 printer driver, print from the PS printer driver - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 252
imaging drum. If the light printing is on the left side of the page, the carousel might be dislocated. Contact your local HP Call Center or HP Authorized Dealer for service. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications. The paper - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 253
reject toner. Try different paper, such as high-quality paper that is intended for color laser printers. See Media specifications. The imaging drum might be defective. Replace the imaging drum. See Changing the imaging drum. If the error persists, contact HP Customer Care. See Service and support - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 254
Use media that meets HP specifications. See Media specifications. If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path. Clean the media guides and the paper path. See Cleaning the paper path. The imaging drum might be low - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 255
Replace the imaging drum. See Changing the imaging drum. The fuser might be damaged. Contact HP Customer Care. See Service and support or the support flyer that came in the device box. Marks repeatedly appear at even intervals on the unprinted side of the page. Internal parts might have toner on - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 256
intended for color laser printers. See Media specifications. If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service. Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See Service and support or the - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 257
of paper in the tray. Use a different paper, such as high-quality paper that is intended for color laser printers. See Media specifications. An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 258
the correct printer driver. not be selected in the program. The device might not be correctly configured. Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See Service and support or the support flyer that came in the device box. One or more - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 259
HP specifications. The finish on the printed color page is inconsistent. The media might be too rough. Solution Select Screen Match in the Color tab of the printer driver. Try printing from a different program or one of the other printer drivers. For example, if you are using the PCL 6 printer - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 260
pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (210°C or 410°F for 0.2 second). Failure to follow these guidelines could cause jams or damage to the device. Solving print-media problems The following - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 261
is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See Service and support or the support flyer that came in the device box. The paper-length adjustment control in tray 2 (HP Color LaserJet 2840 all-in-one only) is set - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 262
Problem Pages did not print. Cause Solution The device might not be pulling See Media-handling problems. media correctly. The media is jamming in the device. Clear the jam. See Clearing jams. The USB cable might you must use two USB ports on the computer. 246 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 263
, you make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution and color settings in the scanner software. See Scanner resolution and color. The original might have been loaded incorrectly. Use the media guides when you load the originals into the ADF - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 264
Problem Cause Solution Part of the image did not scan. The original might have been loaded incorrectly. Use the media guides when you load the originals into the ADF. See To load originals into the automatic document feeder (ADF). A colored background might be causing images in the foreground - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 265
instructions. ● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color for more information. ● If your device frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP Customer Care. See Service - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 266
Solving scan-quality problems Problem Blank pages Too light or scanner surface. See To clean the scanner glass. The resolution and color levels may be set incorrectly. Verify that you have the correct resolution and color settings. See Scanner resolution and color. 250 Chapter 14 Troubleshooting - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 267
is worn. Contact HP Customer Care. See Service and support or the flyer that came in the printer box. Image problems Problem Images are missing or faded. Cause One or more print cartridges might be low. The original might be of poor quality. The original might have a colored background. Solution - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 268
. The printer driver or device software settings may be incorrect. Verify that the quality settings are correct. See Adjusting the copy quality. See the device software Help for more information about changing the settings. Media-handling problems Problem Poor print quality or toner adhesion - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 269
, or curl Excessive curl Jamming, damage to device Problems with feeding Print is skewed (crooked). More than one sheet feeds at one time. Cause Solution The paper has been stored incorrectly. Store paper flat in its moistureproof wrapping. The paper has variability from one side to the other - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 270
is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See Service and support or the support flyer that came in the device box. The paper-length adjustment control in tray 2 (HP Color LaserJet 2840 all-in-one only) is set - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 271
incorrectly. The media might not meet HP specifications. One or more print cartridges might be low. The wrong original was copied. The ADF might be loaded. Copies are reduced in size. The device software settings might be set to reduce the scanned image. Solution Remove the print cartridges - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 272
the device in order to ensure that the device functions correctly. Problem The device cannot receive faxes from an extension telephone. Cause The See Making an extension telephone available to receive faxes for instructions about changing this setting. Verify that the fax cord Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 273
Problem Incoming fax calls are not being answered by the device. Cause Solution The answer mode might be set to Manual. If the answer mode is set to Manual, the device does not answer calls. You have to start the fax-receiving process manually. See Setting the answer mode for more information. - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 274
Problem Incoming fax calls are not being answered by the device. Faxes are not printing. Faxes are printing on two pages instead of one. Cause Solution A voice-messaging service might be interfering with the device as it attempts to answer calls. Do one might be out of paper and the memory is - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 275
than one minute has elapsed, wait a moment before pressing CANCEL. If a jam exists, see Clearing jams. Then, resend the job. Use the flatbed scanner. The minimum page size for the ADF is 127 by 127 mm (5 by 5 inches). If a jam exists, see Clearing jams. Then, resend the job. ENWW Fax problems 259 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 276
Problem Faxes stop during sending. The Changing the detect-dial-tone setting. Try again later. Try sending to another fax machine. Do one of the following: ● Turn up the volume on the device and press START FAX on the settings to change the redial setting. 260 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 277
page. You might be sending a fax Verify that the setting is correct. from the flatbed scanner with See Changing the default glass- the glass-fax size set incorrectly. size setting. Voice call problems Problem . Solution See the Getting Started Guide to check the installation. The device - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 278
Problem Print is skewed. Pages are curled or wrinkled. Cause The media input tray might be overloaded. The media guides might be incorrectly set, broken, or missing. The media might not meet HP specifications. The media might not meet HP specifications. The paper path might be affecting the pages. - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 279
problems Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be very complex, such as one with many graphics. Complex are not correct. Print a Configuration page and check when the reports print. For instructions about setting log or report printing times - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 280
, you must use a software program on your computer. Only one card slot can be occupied for the device to detect JPEG files. Verify that only one card is inserted. Index page not printing Use the table in this section to solve problems with index-page printing. Problem The index page will not print - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 281
be dirty. The automatic document feeder (ADF) might be loaded. The scanner might not be able to read the photo selections. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). The proof sheet might - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 282
memory card. Verify that the memory card is properly inserted and that the card is one that is supported. See Inserting a memory card. Note You cannot edit memory-card files from the device control panel. Use a software program to edit, delete, or save images. 266 Chapter 14 Troubleshooting ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 283
Problem Scanner did not read proof sheet. Cause Solution The device is using non-HP supplies. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). Use a software program to print the photo from - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 284
For more information about the Configuration page, see Configuration page. Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges and the HP imaging drums. It also lists the estimated pages remaining, number of pages printed, and other supplies information - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 285
and prints the report. Phone book report A phone book report lists the fax numbers that are assigned to the one-touch buttons and speed-dial and group-dial entries. To print a phone book report 1. On the device control report is printed, all billing data is deleted. ENWW Troubleshooting tools 269 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 286
cleaning page or a color troubleshooting page to maintain the device. ● Animated Demonstrations. View animated Help demonstrations for the device. Other tabs on HP Toolbox might be helpful in troubleshooting device problems. For information about the other tabs on HP Toolbox, see HP Toolbox. Service - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 287
by using HP Toolbox. See Clean the paper path. To clean the paper path 1. On the device control panel, press MENU. 2. Use the < or the > button to select Service, and then press ENTER. 3. Use the < or the > button to select Cleaning Mode, and then press ENTER. A page feeds through the printer slowly - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 288
that your device might need service. Contact HP Customer Care. See Service and support or the flyer that came in the printer box. The device control panel device is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure: 1. Turn the device off. 2. Remove - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 289
ordering information, visit the most appropriate of the following websites: ● North America: http://www.hp.com/go/ordersupplies-na ● Europe and Middle East: http://www.hp.com/go/ordersupplies-emea ● Asia Pacific countries/regions: http://www.hp.com/go/ordersupplies-ap ● Latin America: http://www - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 290
at 5 percent coverage. Life of 2,000 pages at 5 percent coverage. Life of 2,000 pages at 5 percent coverage. Imaging drum life is 20,000 pages if printing black only; 5,000 pages if printing in color. Typical life is 6,000 to 8,000 pages. Part number Q3960A Q3961A Q3962A Q3963A Q3971A Q3972A Q3973A - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 291
(DIMMs) Memory upgrades (DIMMs) Memory upgrades (DIMMs) Font DIMM (100-pin) Description Part number The standard 96 MB of memory in the device can be expanded to up to 224 an 8-MB language font ROM in the DIMM slot. Visit http://www.hp.com for DIMM availability and ordering. ENWW Memory 275 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 292
Cable and interface accessories Product name USB cable Description 2-meter standard USBcompatible device connector Part number C6518A 276 Appendix A Accessories and ordering information ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 293
Paper-handling accessories Product name Optional tray 2 Description 250-sheet input tray for standard sizes. Only one 250sheet tray can be installed. Part number Q3952A ENWW Paper-handling accessories 277 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 294
) 500 sheets HP Color LaserJet transparencies Use color transparencies for full-color printing. C2934A (letter) 50 sheets HP Brochure Laser Paper, Matte High opacity for two-sided printing with no show-through, 44 lb. Q6543A (letter) 150 sheets HP Photo and Imaging Laser Paper, Glossy High - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 295
the engine and tried all troubleshooting measures. (See Cleaning the device and Print problems.) Contact HP Customer Care to order parts. Replace when the device is picking up multiple sheets or no sheets. Trying different paper did not resolve the problem. Contact HP Customer Care to order - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 296
available in the following languages. User guides Language English Chinese, simplified Czech Danish Dutch Finnish French German Hungarian Italian Korean Norwegian Polish Portuguese Russian Spanish, Castilian Swedish Thai Traditional Chinese Turkish Part number Q3948-90901 Q3948-90915 Q3948-90902 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 297
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 2820/2830/2840 all-in-one DURATION OF LIMITED WARRANTY One year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 298
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 282 Appendix B Service and support ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 299
printer product, or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP Cartridge and Imaging Drum Limited Warranty Statement 283 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 300
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 301
several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 302
286 Appendix B Service and support ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 303
one and HP Color LaserJet 2830 allin-one 523 mm (20.6 in) HP Color LaserJet 2840 allin-one with tray 2 (250-sheet) 570 mm (22.4 in) Depth 518 mm (20.4 in) 518 mm (20.4 in) Width 497 mm (19.6 in) 497 mm (19.6 in) Weight 26.7 kg (58.8 lbs) 29.3 kg (64.5 lbs) Supplies specifications Imaging-drum - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 304
10 to 80 percent 95 percent or less 1Values are subject to change. See http://www.hp.com/support/clj2800series for current information. Acoustic emissions (HP Color LaserJet 2820/2830/2840 all-in-one) Sound Power Level Declared per ISO 92961 Printing (20 ppm) SPL-Bystander Position LWAd - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 305
telecom statements ● Environmental Product Stewardship program ● Declaration of conformity (HP Color LaserJet 2820 all-in-one) ● Declaration of conformity (HP Color LaserJet 2830 all-in-one and HP Color LaserJet 2840 all-in-one) ● Country-/region-specific safety statements ENWW Introduction 289 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 306
, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 307
an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 308
customer in preparation of its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact your equipment supplier or Hewlett-Packard help desk in the country/region of operation. Connecting to a PSTN termination - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 309
another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. This equipment shall not - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 310
U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR® partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR® Guidelines for energy efficiency. For more information, see http://www.energystar.gov. Paper use The manual duplex feature - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 311
HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/ support/ljpaperguide to download this guide in PDF format. This product is suitable for the use of recycled paper according to DIN 19309. Material restrictions This HP product contains mercury in the fluorescent lamp or scanner - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 312
Het ontwerp en de specificaties kunnen zonder kennisgeving worden gewijzigd. Taiwan 296 Appendix D Regulatory information ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 313
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): Product Options: HP Color LaserJet 2820 all-in-one BOISB-0408-00 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 314
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): Product Options: HP Color LaserJet 2830 and 2840 all-in-one BOISB0408-01 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 315
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 316
tt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 2820/2830/2840 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 317
HP devices that can perform several functions, such as printing, faxing, copying, and scanning. Short for Web browser, a software program that is used to locate and open Web pages one page before printing the subsequent pages a 64-bit path. A service offered by some telephone companies in the image, - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 318
. The HP Toolbox is a Web page that opens in a Web browser and provides access to the device management and troubleshooting tools, embedded Web server, and device documentation. HP Toolbox does not support Windows 98, Windows ME, or Macintosh operating systems. Integrated Services Digital Network - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 319
detail in the image, and a larger file size. printer driver A printer driver is a program that software programs use to gain access to a device's features. A printer driver translates a software program's formatting commands (such as page breaks and font selection) into a printer language (such as - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 320
changed. The printer can place the watermark on the first page only or all pages. Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner. 304 Glossary - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 321
features 8 accessories installation guides 2 ordering v part numbers 274 acoustic emissions 288 activity log, fax printing 188 troubleshooting 263 ad hoc groups, sending faxes to 79 adding paper 28 ADF jams 231 loading originals 31 locating 9 page sizes supported 259 paper specifications 24 pickup - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 322
adjustment 58 grayscale, printing as 41 HP ImageREt 2400 57 Manual adjustment options 58 matching 60 Neutral Grays setting 59 RGB settings 59 scanning settings 130 settings 56, 58 troubleshooting 241 colored paper, specifications 46 Configuration page 178 configurations, device 4 consumables. See - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 323
troubleshooting 236 double-sided printing 50 downloading drivers v, 16 dpi (dots per inch) fax 77, 88 print settings 234 specifications 6 drivers downloading v, 16 help 17 included 4 Macintosh 17 operating systems supported 14 Quick Sets 41 settings 15 uninstalling 20 Windows, features 16 drum part - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 324
184 toner level, checking from 202 Troubleshooting tab 183 HP-Authorized Dealers vi humidity specifications device environment 288 paper, storing 25 I IBM OS/2 support 14 image quality cleaning page, printing 193 copy, troubleshooting 251 print, troubleshooting 234, 235 scans, troubleshooting 247 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 325
60 media ADF, sizes supported 259 colored paper 46 curled, troubleshooting 240 custom-sized 45 default size, changing 32 envelopes 47 fax autoreduction settings 96 first page, different 49 glossy paper 46 heavy paper 47 HP LaserJet Tough paper 48 HP, part numbers 278 jams 228 labels 48 letterhead - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 326
245 skewed 240, 244 pages per minute 4, 6 pages per sheet 41 paper ADF, sizes supported 259 colored 46 curled, troubleshooting 240 custom-sized 45 default size, changing 32 fax autoreduction settings 96 first page, different 49 glossy 46 heavy 47 HP, part numbers 278 jams 228 loading trays 28 long - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 327
print quality cleaning page, printing 193 settings 234 specifications 6 troubleshooting 234, 235 Print Settings tab, HP Toolbox 184 printer drivers downloading v, 16 help 17 included 4 Macintosh 17 operating systems supported 14 Quick Sets 41 settings 15 uninstalling 20 Windows, features 16 printing - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 328
paper 28 regulatory statements declaration of conformity 297 laser safety 299 removing software 20 repair. See service repetitive defects, troubleshooting 241 replacing ADF pickup roller assembly 197 imaging drum 168, 209 print cartridges 207 reports, device Configuration page 178 Demo page - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 329
, media custom 45 Fit to Page setting, faxing 96 Fit to Page setting, printing 42 supported 23 skewed pages 240, 244 ENWW slow speed, troubleshooting faxing 263 scanning 249 smeared toner, troubleshooting 238 Smooth halftone option 59 software downloading v, 16 HP Toolbox 181 Macintosh, features 17 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 330
179 feeding problems, troubleshooting 245 included 4 loading 28 locating 9 paper specifications 23 part numbers 277 selecting 40 troubleshooting ADF jams 231 ADF pickup roller assembly, cleaning 199 ADF pickup roller assembly, replacing 197 blank pages 245 blank scans 250 cleaning page 193 color 241 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 331
from 126 Windows drivers 16 printing from 38 scan by using HP Director 122 scanning from device control panel 119 scanning from TWAIN or WIA software 126 scanning to e-mail 119 scanning to folder 119 uninstalling software 20 versions supported 14 Word, faxing from 84 wrinkles, troubleshooting 241 - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 332
316 Index ENWW - HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 333
- HP 2840 | HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 334
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HP Color LaserJet 2820/2830/2840
User Guide