HP 4600 Service Manual - Page 315

Table 7-4 Numerical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action JOB INTERRUPTED Discard top two sheets and press 13.XX.YY.JAM IN DUPLEX PATH For help press A jam exists in the duplex path. 1 Press for detailed information about clearing the jam. 2 Press and instructions. to step through the 3 Determine whether the ETB rollers or gears are worn or defective. Replace the ETB if they are. 4 Check the duplex feed guide, which is part of the control-panel crossmember assembly. If the guide is worn or damaged, replace the crossmember assembly. 13.XX.YY.JAM IN PAPER INPUT PATH For help press A jam exists in the media input path. 1 Press for detailed information about clearing the jam. 2 Press and instructions. to step through the 3 Check the registration shutter, and make sure that it is in place. Replace the paper pickup assembly if the shutter is damaged. 4 Check the paper pickup feed rollers, and replace them if they are worn or damaged. 5 Check the connectors, gears, solenoids, motors, and PCA on the paper pickup assembly. Replace the paper pickup assembly if necessary. 13.XX.YY JAM IN PAPER PATH For help press There is a jam in the media path. 1 Press for detailed information about clearing the jam. 2 Press and instructions. to step through the 3 If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 4 Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. ENWW Printer-error troubleshooting 299