HP 4600 Service Manual - Page 327

Numerical printer messages (HP Color LaserJet 4610n and 4650 models) NOTE Many of the procedures in this section instruct you to replace the DC controller PCA, the ETB, the formatter, the drum drive motors, the drum drive gears, or a laser/scanner unit. After replacing one of these items, you must access the Print Quality menu and select QUICK CALIBRATE NOW/FULL CALIBRATE NOW to ensure proper print quality after the repair. When the ETB or the fuser are replaced before their normal end of life, access the resets menu and reset the counter to zero. See Quick Calibrate Now (HP Color LaserJet 4610n and 4650 models) or Full Calibrate Now (HP Color LaserJet 4610n and 4650 models). Table 7-5 Numerical printer messages (HP Color LaserJet 4610n and 4650 models) Message 10.XX.YY SUPPLYY MEMORY ERROR alternates with For help press Description Action The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. 1 Turn the printer off and then back on. 2 Press for more information 10.00.00 black print cartridge 10.00.01 cyan print cartridge 10.00.02 magenta print cartridge 10.00.03 yellow print cartridge NOTE The supplies gauge shows the print cartridge consumption levels. 10.10.YY SUPPLY MEMORY ERROR alternates with For help press The printer cannot read or 1 write to the print cartridge memory tag or the memory tag is missing. 2 10.10.00 black print cartridge 10.010.01 cyan print cartridge 10.10.02 magenta print cartridge 10.10.03 yellow print cartridge Turn the printer off and then back on. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3. 3 Reseat the connectors between the memory PCA (J602-J605) and the antenna PCAs (J901A-D), the memory ENWW Printer-error troubleshooting 311