HP 4600 Service Manual - Page 319

Table 7-4 Numerical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action alternates with LOAD TRAY XX: [TYPE] [SIZE] For help press 41.X PRINTER ERROR For help press alternates with 41.X PRINTER ERROR To continue press 49.XXXX PRINTER ERROR To continue turn off then on A printer error has occurred. X Description 1 unknown misprint error 1 Press to continue or press for more information. 2 If the message persists, turn the printer off and then on. 2 beam detect misprint error 3 media feed error (size) 4 no VSYNC error 5 media feed error (type) 6 ETB detection error 7 feed delay error 9 noise VSREQ A critical firmware error has occurred that 1 Press CANCEL JOB to clear the print job caused the processor on the formatter to from the printer memory. abort operation. This type of error can be caused by invalid print commands, corrupt 2 Turn the printer off and then on. data, or invalid operations. In some cases, electrical noise in the cable can corrupt 3 Try printing a job from a different data during transmission to the printer. software program. If the job prints, go Other causes include poor-quality parallel back to the first program and try cables, poor-connections, or home-grown printing a different file. If the message programs. On rare occasions, the formatter appears only with a certain software is at fault, which is usually indicated by a 79 program or print job, contact the Service Error. software vendor for assistance. 4 If the message persists with different software programs and print jobs, disconnect all of the cables to the printer that connect it to the network or computer. 5 Turn the printer off. 6 Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.) 7 Remove all EIO devices from the printer. 8 Turn the printer on. 9 If the error no longer exists, install each DIMM and EIO device one at a time, ENWW Printer-error troubleshooting 303