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- HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 1
Technical Reference and Troubleshooting Guide HP x2000 Workstation Manufacturing Part Number: A7218-IE002 Edition E0501 © Copyright 2001 Hewlett-Packard Company. - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 2
a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection 3000 Hanover Street Palo Alto, California 94304 U.S.A. Printing History The manual printing date and part number indicate its current edition. The printing - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 3
Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP Sales Representative for details. First Edition: May 2001 Printing - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 4
4 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 5
and Cooling 25 Environmental Specifications 27 Power Saving and Ergonometry 28 Power Saving and Ergonometry for APM Systems 29 Power Saving Modes and Resume Events for ACPI Systems 30 Power-On from Space-Bar 31 Soft Power Down 31 Documentation 32 Access HP World Wide Web Site 32 Where to - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 6
RDRAM Interface 49 RDRAM Thermal Management 49 Dual Rambus Bus 50 RIMM Memory Slots 50 The Input/Output Controller Hub 2 (82801BA 53 ICH2 (82802AB 68 System Bus 71 Intel Pentium IV Processor 72 Cache Memory 73 Assigned Device Interrupts 74 I/O Controller Hub Interrupts 74 PCI 64-bit - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 7
(Crisis Mode 90 BIOS Addresses 91 System Memory Map 91 HP I/O Port Map (I/O Addresses Used by the System 92 DMA Channel Controllers 93 4. Tests and Error Messages MaxiLife Test Sequence and Error Messages 98 Basic Preboot Diagnostics 98 Preboot Diagnostics Error Codes 100 POST Sequence and - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 8
Occur 106 Error Message HP 10/100 TX PCI LAN Interface LED Descriptions 130 Supported LAN Cards 130 SCSI Adapter Cards 132 Adaptec 29160 SCSI PCI Adapter Card 132 SCSI Cable Information 133 Additional SCSI Card Features 135 Mass Storage Devices 136 Flexible Disk Drives 136 Hard Disk Drives - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 9
Power Supply Connector (20-pin) and Aux Power Connector . . . . . .142 Wake On LAN Connector 142 Rear Fan Connector 142 PCI Fan Connector (MT only 143 Internal Audio Connectors 143 Status Panel and Intrusion 143 Hard Disk Drive Removing, Replacing and Upgrading Memory 157 Removing and Replacing - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 10
175 Removing the Old Drive 175 Installing the New Drive 175 Replacing the Floppy Disk Drive 177 Removing the Floppy Disk Drive 177 Installing the Floppy Disk Drive 177 Replacing the Power Supply Unit 179 Removing the Power Supply Unit 179 Installing the Power Supply Unit 180 Replacing the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 11
Troubleshooting Your x2000 Workstation Case Error Message 204 Pre-Boot Diagnostics 204 Pre-Boot Test Errors 205 POST Test Errors 207 Case 4: Boot Process Fails, Error Message Appears 209 Error Message Utility (EMU 209 Case 5: Screen Goes Blank or Corrupt Image 211 Use or Configuration Problems - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 12
225 Clearing the CMOS 225 Recovering the BIOS (Crisis Mode 227 System Board Switches 228 Using the HP Setup Program 229 First, Turn On or Restart Your Workstation 229 To Go to the Setup Program 229 More Troubleshooting for Drives 230 If the Hard Disk Has a Problem 230 CD-ROM, DVD or CD-RW - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 13
Drive Contents 238 Overview 238 General Instructions 238 Recovery Process 239 Recovering Preloaded Drivers 242 Changing the Hard Disk 243 Other Sources of Information 244 Online Support for Troubleshooting 244 Documentation Set Overview 244 Hewlett-Packard Support and Information Services - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 14
Contents 14 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 15
1 System Overview This chapter provides detailed system specifications for the HP x2000 Workstation: • Introduces the system's internal and external features Chapter 1 15 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 16
Workstation Description The HP x2000 Workstation is Memory (integrated in processor package) Intel Pentium 4 processor Socket 423 • Level 1: 16KB code, memory • Support for PCI 2.2 specification • Support for RIMM memory modules Firmware - BIOS Flash EEPROM: Intel's firmware hub concept HP - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 17
supplied with non-ECC RDRAM modules. Both ECC and non-ECC modules are available. The HP PC Accessories Web site, at www.hp.com/desktops/products/accessories, lists up-to-date memory upgrades. Seven shelves, supporting: • Two front-access, third-height 3 1/2-inch drives (one for the floppy disk drive - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 18
System Overview Workstation Description Feature Accessory Card Slots LAN Card CD-ROM Drive Audio System Board Connectors Description One AGP Pro Universal 4X 32-bit slot supporting: • 1.5V AGP cards (≤25W) • 1.5V AGP Pro Cards (≤50W) The system doesn't support high-power (i.e., greater than 50W) - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 19
Feature Rear Connectors (color coded) System Overview Workstation Description Description • Keyboard/Mouse - HP enhanced keyboard with mini-DIN connector - HP enhanced scrolling mouse with mini-DIN connector • 25-pin parallel - Mode: Centronics or bidirectional modes (ECP/EPP) - Parallel port: 1 ( - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 20
and rear views of the HP x2000 Workstation. Figure 1-1 Front and Side Views Power Supply Main Fan Spare mounting rails: - Wide green rails for 5.25-inch devices (for example, Zip drive) - Narrow green rails for 3.5-inch devices - Blue rails for 3.5-inch hard disk drives Front access shelves - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 21
Lock Mouse connector Parallel port Internal Features The core architecture of the HP x2000 Workstation consists of: • Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH) • Host bus The HP x2000 Workstation supports a Pentium 4 processor. For information about this processor, see page 72 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 22
about... HP BIOS routines Tests and error messages including Power On Self Test (POST) routines Graphics, network and SCSI devices, and mass storage devices Accessories Installation and Parts Replacement Use or configuration problems Troubleshooting and Recovery Contacting support Refer to - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 23
System Overview Front Panel Figure 1-3 Front Panel The HP x2000 Workstation's front panel has the following features: • Liquid Crystal Display (LCD). For information about LCD error messages and available menus, see page 97. • On/Off LED. The LED displays four states: - Blank: Indicates that the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 24
Specifications and Characteristics Physical Characteristics System Processing Unit Weight: (Standard configuration as shipped, excluding keyboard and 15 secs.) Input voltage (Switch select) Input current (max) Input frequency Available power Max current at +12 V Max current at -12 V Max current at - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 25
either unplug the workstation or use a power block with a switch. Power Consumption and Cooling The power consumption and acoustics listed in the following table are valid for a standard configuration as shipped (one processor, 256MB of memory, 492 W power supply, one hard disk drive, graphics card - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 26
is based on primary power consumptions. Power consumption (approximate values) • Typical operating mode • Suspend mode (Windows 2000 models only) a. 1W = 3.4121Btu/h 230V/50Hz and 115V/60Hz 70W - 238.8Btu/ha - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 27
(as defined in ISO 7779): • Operating • Operating with hard disk access • Operating with floppy disk access Operating Altitude Sound Power Sound Pressure LwA - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 28
, Hibernate, Off). Full On A P Suspend M Off Standby (S1 A or S3) C P I Hibernate (S4) Off (S5) Windows 2000 Windows NT 4.0 Not Supported by Windows 2000 Supported Not Supported by Windows NT 4.0 Supported Supported (implemented as S3, Suspend to RAM) Supported APM only Operating System - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 29
and Ergonometry for APM Systems Processor Display Hard disk drive Power consumption Full On Normal speed On Normal speed Supports up to 320W Suspenda Halted Blanked, - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 30
Disk Drive Active Power Planes Power Consumption Resume Events Normal speed On Normal speed VCC VCCAux Supports up to 492 W Resume Delay Suspend (S1) Halted Blanked Halted VCC VCCAux - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 31
the space-bar is enabled if: • the computer is connected to a Power-On keyboard (recognizable by a Power-On icon on the space bar). • the function hasn't been disabled by setting switch 6 to off on the system board switches. Soft Power Down When you shut down the operating system, the environment is - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 32
Reference Manual HP x2000 Service Handbook Available at HP Web site PDF file PDF file PDF file Hard-copy? A7218-90000 No No Access HP World Wide Web Site Additional online support documentation, BIOS upgrades, and drivers are available from HP's Web site at http://www.hp.com/workstations/support - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 33
list. Service Handbook Manageability Power management, Software and drivers. Upgrading the Workstation Opening the PC Supported accessories Installing accessories Full description. Full description Processor(s), memory, accessory boards, mass storage devices., fans, power supply, system - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 34
Advanced. MaxiLife, hardware diagnoses and suggested solutions. Error codes, messages, EMU and suggestions for corrective action. Order of tests. HP e-DiagTools, CD-ROM recovery Technical Details. Service notes. Refer to online version of Audio User's Guide for information about setting up and con - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 35
2 System Board Chapter 2 35 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 36
chapter describes the components of the system board including: • Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH2) • FirmWare Hub (FWH) • System Bus Figure 2-1 shows the HP x2000 Workstation system board in detail. HP x2000 System Board 24.94.6cminches 30.5 12 icnmches Figure - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 37
Board Description System Board Chips and Connectors B22 B1 Memory slots Main chassis fan Pentium IV processor (socket 423) Main power A2 A1 Auxiliary power (MT models only) MCH Processor fan CD-ROM audio in Chassis intrusion ATX12V power AGP slot ICH2 Secondary IDE Primary IDE Thermal - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 38
at 4 x 100 MHz, 3.2 GB/s transfer rate) Dual Rambus Channel 3.2GB/s at 400MHz data transfer rate Four onboard RIMM sockets supporting RDRAM memory. HUB LINK 8 (266 MB/s data transfer rate) I/OI/OCoCnotrnotlrleorllHerub (ICHH) 8u2b8201AA 2 IDE connectors 4 USB connectors ATA/100 2 channels USB - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 39
1 PCI Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 Figure 2-4 Accelerated Graphics Port Slot The HP x2000 has one Accelerated Graphics Port (AGP) graphics slot. AGP Slot The AGP Pro 1.5V slot provides graphics performance for graphics cards drawing up that draw as much as 110W of power. Chapter 2 39 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 40
from the existing part of the AGP Pro connector, the extended part, or a combination of the two. In all cases, the maximum power that an AGP Pro card may draw is limited to 110W in the Workstation models. Power on the existing part of the connector is delivered on 5.0V and 3.3V rails - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 41
supported power consumption per slot is 25W, either from the 5V or the 3.3V supply. The power power consumption for the PCI slots must not exceed 60W. The power consumption of each PCI board is automatically reported to the system through the two presence-detect pins on each PCI slot. These pins code - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 42
You can install a 66Mhz card in a 33MHz slot. However, this card will only operate in 33MHz mode. The system board and BIOS support the PCI 2.2 specification. This specification supports PCI-to-PCI bridges and multifunction PCI devices, and each of the five PCI slots have master capabilities. The PCI - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 43
. Reserved. Do not change default setting. Enables keyboard power-on. OFF disables this option. Enables normal modes. ON enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User and System Administrator passwords. ON clears the passwords at - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 44
supports Power BIOS (i.e., the nonvolatile memory component). In addition, the FWH contains an Intel Random Number Generator (RNG). The RNG provides random numbers to enable fundamental security building blocks for stronger encryption, digital signing, and security protocols for the Workstation - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 45
(1 GB 1.5V AGP MB/s data transfer rate) PRO connector I850 Memory Controller Hub (MCH) 82850 AGP Interface Memory Controller Dual Rambus 3.2GB/s at 400MHz data transfer rate Four onboard RIMM sockets supporting RDRAM memory HUB LINK 8 (266MB/s data transfer rate) I/O Controller Hub2 The - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 46
AGTL+ bus driver technology with integrated AGTL + termination resistors - Support for 32-bit system bus address • Memory Controller • Accelerated in cache memory) - Hierarchical PCI configuration mechanism - Delayed transaction support for AGP-to-DRAM reads that cannot be serviced immediately - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 47
, 1MB TSEG from top of memory, cacheable (cacheability controlled by processor) - ACPI 1.0 compliant power management - APM 1.2 compliant power management • 615 OLGA MCH package Feature • Arbitration: - Distributed arbitration model for concurrency support - Concurrent operations of system, hub - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 48
32-bit host addresses, letting the processor address the entire 4GB space of the MCH's memory address space. The MCH also provides an eight-deep In-Order Queue that supports as many as eight outstanding pipelined address requests on the host bus. Host-initiated I/O signals are subtractively decoded - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 49
at 66 MHz/266 MB/s. The hub interface's supported traffic types include: hub interface-to -AGP memory writes, hub interface-to-DRAM, processor-to-hub interface, messaging (MSI interrupt messages, power management state change, MI, SCI, and SERR error indication). It is assumed that the hub interface - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 50
figuration on channel A must be identical to the memory configuration on channel B. This means that you must install the memory in identical pairs. RIMM Memory Slots The HP x2000 Workstation has four RIMM memory sockets for installing two or four RDRAM memory modules: • RIMM A1 • RIMM A2 50 Chapter - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 51
• RIMM B2 RIMM Memory Slots System Board Memory Controller Hub (82850) Each pair of memory sockets must contain identical memory modules (identical in size Buffers The MCH defines a data-buffering scheme to support the required level of concurrent operations and provide adequate sustained bandwidth - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 52
System Board Memory Controller Hub (82850) The MCH does not require any relationship between the BCLK host clock and the 66 MHz clock generated for AGP and hub - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 53
(EBGA) package and resides on the system board just underneath the AGP connector. It provides the interface between the PCI bridge (PCI 2.2 compliant with support for 32-bit 33MHz PCI operations), PCI-to-Low Pin Count (LPC) bridge, IDE controller, USB controller, SMBus controller, and Audio Codec'97 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 54
Input/Output Controller Hub 2 (82801BA) Figure 2-8 System Block Diagram Using ICH2 Address (36) Control Data (64) Intel Pentium IV Processor I850 Memory Controller Hub (MCH) System Bus Keyboard, mouse, and floppy Parallel and serial ports 2 IDE connectors 4 USB connectors Super I/O ATA/100 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 55
power states (S1, S3, S4, S5) - ACPI power management timer - SMI generation - All registers readable/restorable for proper resume from 0V suspend states - PCI PME# • Integrated IDE controller: - Independent timing of as many as four drives clock, supporting: - 256-byte battery-backed CMOS RAM - - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 56
I2C bus • GPIO: - TTL, Open-Drain, Inversion • 3.3V operation with 5V tolerant buffers for IDE and PCI signals • Alert-On-LAN (AOL) support ICH2 Features ICH2 Architecture The ICH2 interface architecture ensures that the I/O subsystems, both PCI and the integrated I/O features (for example, IDE, AC - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 57
that allows external masters to activate power-management events. The bus connects to supports four stacked connectors on the back panel. These ports are built into the ICH2, as standard USB ports. The ICH2 is USB 1.1 compliant. USB works only if you've enabled the USB interface within the HP - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 58
that provides full audio features for the x2000 Workstation. For information about the CS4299 audio solution hard disk and a CD-ROM) on the same channel without affecting the performance of the faster device. The BIOS automatically determines the fastest configuration that each device supports - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 59
a 32.768KHz crystal and a separate 3V lithium battery that provides up to seven years of protection for an unplugged system. The RTC also supports two lockable memory ranges. By setting bits in the configuration space, you can lock two 8-byte ranges to read and write accesses. This procedure prevents - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 60
(suspend) states. A hardware-based thermal management circuit permits software-independent entry points for low-power states. The ICH2 includes full support for the Advanced Configuration and Power Interface (ACPI) specifications. Crystal CS4299 Integrated PCI Audio Based on the earlier crystal audio - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 61
runs at a maximum speed of 100KHz. The SMBus monitors some of the system board's hardware functions (for example, voltage levels, temperature, fan speed, memory presence, and type), both at system boot and during normal run-time. The SMBus controller, located in the ICH2, controls the SMBus. The - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 62
System Board The Input/Output Controller Hub 2 (82801BA) • RIMM serial EEPROM Devices on the SMBus Intel Pentium IV Processor I850 Memory Controller Hub (MCH) HUB LINK 8 (233MB/s data transfer rate) I/IO/OCCoonntrolllleerrHHubub (IC(ICHH22))8822880011BAAA IDE Controller 4 x USB Controller PCI - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 63
cartridge and makes the temperature information available through the SMBus. It also monitors processor power supply voltages. Serial EEPROM This is the nonvolatile memory that holds the default values for the CMOS memory (in the event of battery failure).When you install a new system board, the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 64
switched by firmware, or automatically in the event of Arbitration loss. As a monitoring chip, MaxiLife reports critical errors at start-up, and is therefore powered by Vstandby (3.3V) power. For MaxiLife to work, the workstation must be connected to a grounded outlet. This enables the 64 Chapter 2 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 65
/Output Controller Hub 2 (82801BA) workstation's hardware-monitoring chip to be active, even if the system has been powered off. Test Sequence and Error Messages For detailed information about the different test sequences and error messages, see "MaxiLife Test Sequence and Error Messages" on page 98 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 66
2-13 illustrates the devices connected to the LPC bus. Devices on the LPC Bus Intel Pentium IV Processor System Bus I850 Memory Controller Hub (MCH) 82840-QP HUB LINK 8 Keyboard, mouse, and floppy Parallel and serial ports I/IO/OCCoonntrolllleerrHHubub (I(CICHH)2)8822880011BAAA IDE Controller - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 67
EPP, compatible). • High-speed mode (MS/HP extended capabilities port, ECP, compatible). FDC The integrated floppy disk controller (FDC) supports any combination of two of the following: tape drives, 3.5-inch flexible disk drives, 5.25-inch flexible disk drives. It is software- and register-compatible - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 68
-based block locking • Hardware-based locking An integrated combination of logic features and nonvolatile memory: • Enables better protection for the storage and update of system code and data. • Adds flexibility through additional GPIs. • Allows for quicker introduction of security/manageability - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 69
integrated Write State Machine (WSM) • A/A Mux Interface/Mode, supporting: - 11-pin multiplexed address and 8-pin data I/O interface - Fast on-board or out-of-system programming • Industry standard packages: - 40L TSOP or 32L PLCC • Power supply specifications: - Vcc: 3.3V +/- 0.3V - Vpp: 3.3V and - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 70
provides the control between these interfaces. You must select the interface mode prior to power-up or before return from reset (RST# or INIT# low to high transition and A/A Mux interfaces, and internal operation of the nonvolatile memory. A valid command sequence written to the CUI initiates device - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 71
Logic (GTL)+ technology. This technology features open-drain signal drivers that are pulled up through resistors at bus extremities to data transfer rate) sockets supporting RDRAM memory HUB LINK 8 (266MB/s data transfer rate) I/O Controller Hub The supported operating frequency of the GTL - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 72
, for the contents of a given memory address) and release the bus, rather a dedicated 64-bit Level 2 cache bus (supporting 256KB), plus a 64-bit system bus that enables • Uses multiple low-power states, such as AutoHALT, Stop-Grant, Sleep, and Deep Sleep to conserve power during idle times The - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 73
board that in return supplies the required power voltage to the processor. Note, however, that voltage may vary from one processor model to another. Cache Memory The Pentium IV integrates the following cache memories on the same die as the processor cache: • A trace instruction and Level 1 data - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 74
System Board Assigned Device Interrupts Assigned Device Interrupts I/O Controller Hub Interrupts Device AC'97 audio controller USB controller AGP slot PCI 32-bit slot #1 PCI 32-bit slot #2 PCI 32-bit slot #5 (LAN card) Reference Name CS4280 - J34 J37 J38 J42 REQ/ GNT ID IDSEL Chip-set - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 75
Setup program to change some of the settings, the following address map isn't completely BIOS dependent but is determined partly by the operating system. Note that some of the interrupts only legacy interrupt controllers, so only one processor can be supported. Because this system has Chapter 2 75 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 76
during boot time. The virtual wire mode allows the transition to the symmetric I/O mode. In the virtual wire mode, only one processor executes instructions. • Symmetric I/O mode: This mode is implemented with APIC controllers in the ICH2 and P64H and allows for multiple processor operations. In PIC - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 77
3 HP BIOS Chapter 3 77 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 78
Overview This chapter summarizes the HP x2000 Workstation's Setup program and BIOS. Chapter 4, "Tests and Error Messages," describes the POST routines. The BIOS is based on the core Phoenix BIOS, which includes 4Mbits of flash memory, support for PCI Specification 2.2, suspend to RAM, and RIMM or DIMM - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 79
HP BIOS Overview Using the HP Setup Program To run the Setup program, press F2 while the initial HP logo displays, immediately after restarting the Workstation Delay before auto-repeat: Numlock at Power-on: [Disabled] [21.8 per Second] [0.50 Second] [On] Boot Power Exit Item-Specific Help . F1 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 80
HP BIOS Overview Advanced users use the Advanced Screen to carry out special system configurations. Main Advanced Security Boot >> Processors, Memory, and Cache >> Floppy Disk Drives >> IDE Devices >> Integrated USB Interface >> Integrated I/O Ports >> Integrated Audio Device >> AGP Configuration - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 81
IDE Secondary Master Device [None] >> IDE Secondary Slave Device [None] >> Large Disk Access Method >> Integrated IDE Controller [NT/DOS] [Both Enabled] HP BIOS Overview Item-Specific Help IDE Primary Master Device Advanced IDE Primary Master Device (HD 2564) Type Multisector transfer LBA Mode - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 82
HP BIOS Overview Integrated I/O Ports Advanced Integrated I/O Ports Parallel Port Parallel Port Mode Serial Port A Serial Port B [Auto] [ECP] [Auto] [Auto] Item-Specific Help Integrated Audio Device - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 83
HP BIOS Overview Security Screen Submenus let you change the characteristics and values of the: • systems administrator password • user password • power-on password • boot device security • hardware protection Main Advanced Security Administrator Password Clear Set Administrator Password [ - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 84
HP BIOS Overview Boot Screen This screen lets you select the order of the devices in which you want the BIOS to attempt to boot the operating system: • Hard disk drives • Removable devices The operating system assigns drive letters to these devices in the order that you specify. During POST, if - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 85
HP BIOS Overview Power Screen This screen lets you set the Standby Delay and Suspend Delay modes. Standby mode slows Standby Delay Suspend Delay Suspend Wakeup Modem Ring Network Interface Security [Disabled] [Disabled] [Enabled] [Enabled] Boot Power Exit Item-Specific Help Chapter 3 85 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 86
HP BIOS Updating the System BIOS Figure 3-1 CAUTION Updating the System BIOS You can download the latest system BIOS (standard flash operation) from HP's Web site at www.hp.com/workstations/support. After accessing the site, select HP x2000 Workstation. Instructions for updating the BIOS accompany - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 87
issues may cause suspected hardware errors. If the BIOS settings are wrong, perform the following steps to restore the BIOS to its default setting: 1. To access the Setup program, press F2 while the initial HP logo displays immediately after restarting the Workstation. 2. Press F9 to load the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 88
HP BIOS If You Forgot the Administrator Password If You Forgot the Administrator Password 1. Turn off the Workstation, disconnect the power cord and all cables, then remove the cover. 2. Set switch 9 on the system board switch block to ON. 3. Replace the power cord, and restart the Workstation. 4. - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 89
HP BIOS Clearing the CMOS Clearing the CMOS 1. Turn off the Workstation, disconnect the power cord and all cables, then remove the cover. 2. Set the system board switch 8 to ON. 3. Replace the cover, and reconnect the power cord and video cable. 4. Reboot the Workstation. A message similar to the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 90
the cover. 5. Set switch 7 to ON. 6. Insert the floppy disk into the floppy disk drive. 7. Reconnect the power cord, and turn on the Workstation. 8. The Workstation boots from the floppy disk, then flashes the BIOS. During the flash process, the screen remains blank. When you hear one long beep, the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 91
a summary of the main features of the HP system BIOS. This is software that provides an interface between the computer hardware and the operating system. For the procedure to update the system ROM firmware, see page 86. System Memory Map Reserved memory that accessory boards use must reside in the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 92
HP BIOS BIOS Addresses HP I/O Port Map (I/O Addresses Used by the System1) You access peripheral devices, accessory devices, and system controllers through the system I/O space, which isn't located in system memory controller DMA controller 2 Coprocessor error Free (IDE secondary channel) - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 93
HP BIOS BIOS Addresses Default Values for I/O Address Ports 03F7 03F8 - 03FF 04D0 - 04D1 0778 - 077F 0CF8 - 0CFF C000 C100 - C10F Function Floppy disk drive controller COM1 Interrupt edge/level control LPT1 ECP PCI configuration space Power management I/O space and ACPI registers SMBus I/O space - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 94
HP BIOS BIOS Addresses starting with the master controller and followed by the slave (both of 82C59 modes are available: • PIC mode: This mode uses only legacy interrupt controllers, so the system can support only one processor. You can select this mode when you install Windows NT. 94 Chapter 3 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 95
NOTE HP BIOS BIOS Addresses • Virtual wire mode: This mode, which is implemented using the 82C59 interrupt and the I/O APIC controller, is used during boot time. The virtual wire - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 96
HP BIOS BIOS Addresses 96 Chapter 3 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 97
4 Tests and Error Messages This chapter describes: • MaxiLife firmware test sequences and error messages • Preboot diagnostics error codes Chapter 4 97 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 98
CPU socket and power supply malfunctions can prevent the system from working.) The system detects non-crucial errors both during preboot diagnostics and POST, in which the BIOS boot process returns an error code. The system detects some errors only during POST sequence; these errors produce the same - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 99
, according to their importance to computer functions. On the HP x2000 Workstation, the first detected error displays a message on the LCD status panel. If an error occurs, one of the following screens displays. Possible Error Messages Presence of processor, or processor terminator Control of some - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 100
system loading, the Workstation beeps three times, then begins a series of beeps. These beeps identify the part that needs troubleshooting or replacement. Number of beeps 1 2 3 4 5 6 7 Problem Absent or incorrectly connected processor Power supply is in protected mode Memory modules not present - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 101
Figure 4-4 POST Sequence and POST Error In this phase, MaxiLife waits for any error messages that the BIOS may issue. If such an error occurs, an error code appears on the monitor screen. On the HP x2000 Workstation, a screen similar to Figure 4-3 displays. The error code that appears on the LCD - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 102
Messages POST Sequence and POST Error Figure 4-5 BIOS-generated Errors "BIOS"-Generated Errors Video Slots "No Video" BIOS MaxiLife ERROR No Video Beep Codes LCD Status Panel Test Error Code Incompatible memory modules Mem miscompare Beep Codes 3 Presence of continuity modules RIMM - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 103
vital system parameters. These include: temperature errors, fan malfunctions, power voltage drops and CPU problems. Test During normal usage, HP MaxiLife continually checks vital system parameters. If an error occurs, a message appears on the LCD panel. Error Code Action to Take System FAN PCI - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 104
and speed • Size of memory for each socket Figure 4-6 shows how the System Info obtains its information. System Information System Info strings in EEPROM MaxiLife Write HP x2000 Info Services BIOS DMI Table LCD Status Panel Boot Steps Shows the POST codes during system startup. The - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 105
is indicated with a check mark MaxiLife "Write "Write POST POST Code" BIOS ERROR" HP x2000 Post Code 24 Error Post Code XX Boot Report Runs a set of diagnostics that assess the system's information about MaxiLife, refer to Chapter 7 "Troubleshooting Your HPx2000 Workstation." Chapter 4 105 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 106
only displays the error diagnosis but suggests corrective action. (Refer to page 114 for a brief summary.) On the HP x2000 Workstation, the LCD status panel displays either a message, a POST code number (refer to Table 4-1), or an EMU code. Devices such as memory and newly installed hard disks are - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 107
cache before memory autosize 8254 timer initialization 8237 DMA controller initialization Reset programmable interrupt controller Test DRAM refresh Test 8742 keyboard controller MaxiLife LCD Display Message POST Start CPU Regist. Init I/O Init. IDE Init. PCI Mast. Init. BIOS Check sum RAM Refresh - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 108
Error Messages Order in Which POSTs Occur Table 4-1 Checkpoint Code 24h 26h 28h 29h 2Ah 2Ch 2Eh 2Fh 30h 32h 33h 36h 38h 3Ah 3Ch 3Dh 42h 45h 46h 48h 49h 4Ah POST Checkpoint Codes Memory Detection RAM Add. Failure RAM Data Low RAM Data High Shadow BIOS ROM PCI Detection Video Detection Beep Codes - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 109
BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Enable keyboard Test for unexpected interrupts Initialize POST display service Display prompt press F2 to enter Setup Disable CPU cache Test RAM between 512KB and 640KB Test extended memory - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 110
POST Checkpoint Codes POST Routine Description Display error messages Check for configuration errors Check for keyboard errors Set BIOS data area Test and initialize PS/2 Initialize floppy controller Determine number of ATA drives (optional) Initialize hard disk controllers Initialize local-bus hard - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 111
AEh B0h B2h B5H B6h B7h B8h POST Checkpoint Codes POST Routine Description Install CD-ROM for boot Clear huge ES segment register Fix multiprocessor table Search for option ROMs Check for SMART drive Shadow option ROMs Set up power management Initialize security engine (optional) Enable hardware - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 112
Tests and Error Messages Order in Which POSTs Occur Table 4-1 POST Checkpoint Codes Checkpoint Code POST Routine Description B9h Prepare boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 113
F4h Output one beep before boot F5h Boot to mini DOS F6h Clear huge segment F7h Boot to full DOS a. If the BIOS detects error 2C, 2E, or 30 (base 512KB RAM error), it displays an additional word-bitmap (xxxx) indicating the address line or bits that failed. For example: 2C 0002 means line - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 114
the POST should prompt: WARNINGa 00100 Keyboard Error a. After a time-out period of five seconds without any intervention, the system resumes to boot. Category #2: If the error is serious, the POST should prompt: 00xx The BIOS has detected a serious problem that prevents your PC from booting - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 115
Floppy A: not detected (but configured in CMOS) Flexible disk drive error Floppy B: not detected (but configured in CMOS) Flexible disk drive error General failure on floppy controller Flexible disk drive error CD-ROM test failure CD-ROM error CD-ROM not detected (but configured in CMOS) CD-ROM - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 116
hang) IDE device # 1 error IDE device # 2 error IDE device # 3 error IDE device error IDE device error Video memory error System memory error System memory error System cache error System cache error DDC video error The following table summarizes the most significant problems that can be reported - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 117
the computer turned off video PnP as a protection. CMOS contents have changed between two power-on sessions. Run Setup for configuration. Check that the main memory modules are correctly set in their sockets. An error message may display and the computer may hang for 20 seconds, then beep. The POST - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 118
Tests and Error Messages Error Message Summary 118 Chapter 4 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 119
5 Hardware Components This chapter describes: • Graphics cards • Network cards Chapter 5 119 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 120
Cards HP x2000 Workstation models come with a graphics card supplied installed video memory (non-upgradeable). Main features include: • Powered by support - Simple dialog box - Effortless multiple-window management • TV output (composite video and S-video, NTSC and PAL) • Full AGP 2X/AGP 4X support - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 121
with 16/10 aspect ration, at resolutions up to 1920 x 1200 on the main display 3D Features • VCQ2 or Vibrant Color Quality2 • Supports 32-bit Z buffering for exceptional rendering precision • Environment-mapped bump mapping for more realistic 3D images • Stencil buffering • Bilinear, trilinear, and - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 122
detects only one monitor, only the mono head settings are available in the driver configuration screens. Available Video Resolutions The number of supported colors is limited by the graphics device and the video memory. The resolution/color/refresh-rate combination is limited by a combination of the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 123
85 85 85 200 160 120 110 100 Second Display (230MHz RAMDAC) 200 200 160 150 120 85 - - - 200 140 90 - - Limitations • The second display supports only 16-bit and 32-bit color. • 3D acceleration is available only when you use 16-bit and 32-bit color. For complete information on - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 124
card's main features include: • TwinView architecture, allowing two simultaneous displays • Support for both DVI-I (digital LCD) and VGA (analog CRT) monitors • lighting engines • Dedicated graphics-specific GPU frees your Workstation's main processor for other tasks and provides faster transform and - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 125
Graphics Cards • 32-bit Z/Stencil buffer eliminates polygon-popping problems in high-polygon 3D imaging nVIDIA Quadro Pro The nVIDIA , 32bpp textures. • 1.0G pixels/sec. rendering power. • 31M triangles/sec. geometry processing power. nVIDIA Quadro Pro Graphics Card NOTE For complete information - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 126
Polygon Setup Processor • 300 MHz / 30-bit Palette DAC, including four color lookup tables and gamma correction table • 256-bit Rasterizer and DDR memory interface Resolution • True color resolution up to 1920 x 1200, double-buffered and 24-bit, Z-buffered 3D Performance • 27 million (29 million for - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 127
Back Face Culling • Occlusion Culling • Linked Queues Broadcast Video • Bilinear scaling (up/down) • YUV-RGB converter for video and textures • Supports 422 YUV & RGB Pixels • Two Triple Buffered, Video Overlays FireGL2 Graphics Card NOTE For complete information on FireGL graphics cards, see http - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 128
Hardware Components Network Cards Figure 5-5 Network Cards Most HP x2000 Workstation models come with an HP 10/100 TX LAN card. This section describes this card and the features of other supported LAN cards. HP 10/100 TX PCI LAN Interface The 10/100 TX LAN Interface is a 32-bit PCI 2.2 card that - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 129
To enable these features, use the Setup program to configure the BIOS. • OnNow 1.0 • Advanced Power Management 1.2 • PCI Power Management 1.1 • WfM 2.0 compliant, ACPI • Desktop Management Interface (DMI) 2.0 dynamic driver • DMI 2.0 SNMP mapper • PXE 2.0 Flashable BootROM (optional on socket) • Mac - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 130
between NIC and hub No connection between NIC and hub No traffic Supported LAN Cards The HP x2000 Workstation supports the 3COM Network Interconnect (NIC) LAN Card. 3COM NIC LAN Card Features Feature Interface LED Labels Power Management Description 32-bit 10/100 BT full duplex RJ LAN Port Three - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 131
Manageability Diagnostic Drivers Boot ROM Remote Wake Up (RWU) DMI 2.0 Component Code • MAC address DOS report tool • User Diag for DOS, Windows NT 4.0, Windows 95, and Windows 98 Major OSs, minor OSs Multiboot BootROM (BIOS or socket) Enables a host computer to remotely (over the network) power on - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 132
Workstation has an Ultra 160/m SCSI card. The Adaptec SCSI card has a system bus rate of 533MB/sec, a SCSI data transfer rate of 160MB/sec, and the capability to support SCSI-1). Examples of SE devices include DAT drives, scanners, and older hard disk drives. Adaptec SCSI Card Connector 2 Connector - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 133
example, this limitation would result in the Ultra 160/m hard disk drive performance being limited from 160MB/sec to 40MB/sec. Therefore to connect LVD SCSI devices to your Workstation. This section provides you with SCSI cable HP SCSI cables to connect external SCSI accessories. Chapter 5 133 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 134
cables on the SCSI bus must be exceptionally high-quality cables. The following table shows examples of such cables. Please make sure that any external hard disk enclosures are rated for LVD SCSI use. Cable Number Cable Length Description C2978A C2979A 0.5m 1.5m 68-pin HDTSa to 68-pin HDTS - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 135
devices. The Ultra3 SCSI cyclical redundancy check detects all: • Single-bit errors • Double-bit errors • Odd number of errors • Burst errors up to 32-bits long Tests networks, cables, backplanes, terminators, and hard disk drives to ensure that the environment is operating at required specification - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 136
devices in the x2000 Service Handbook on HP's Web site at www.hp.com/workstations/support You can find information about available accessories at www.hp.com/pcaccessories Flexible Disk Drives The front-access shelf has a 3.5-inch, 1.44MB flexible disk drive. Hard Disk Drives Table 5-1 lists the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 137
Table 5-2 Hardware Components Mass Storage Devices SCSI Hard Disk Drives Quantum Atlas 10K II SCSI (10 krpm) Quantum Atlas 10K II SCSI (10 krpm) Capacity 18.4GB 36.7GB Interface External peak transfer rate Ultra160 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 138
Drives IDE 48X CD-ROM Drive Some models1 have a 48X IDE CD-ROM drive in a 5.25-inch front-access shelf ATAPI, supporting transfer rate Buffer memory size Access time Rotational speed Interface Power requirements Description 650MB HP x2000 Workstations Service Handbook to determine which models are installed with - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 139
2 - 16.6MB/sec maximum 128KB Average stroke (1 / 3) 110ms Full stroke 180ms 2,048 bytes (Mode 1) 2,336 bytes (Mode 2) ATAPI 5V, 1.2A 12V, 0.8A 1. Refer to the HP x2000 Workstations Service Handbook to determine which models are installed with the DVD-ROM - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 140
Drive Some models1 have a CD-RW drive in a 5.25-inch front-access shelf ATAPI, supporting ATAPI commands and with audio playback capability. The drive time Corrected error rate Data HP x2000 Workstations Service Handbook to determine which models are installed with the HP CD-RW drive. 140 Chapter 5 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 141
Components Connectors and Sockets Connectors and Sockets IDE Drive Connectors IDE Connectors Pin Signal 1 Reset# 3 30 Ground 5 32 IOCS16# 34 PDIAG# 36 DA2 38 CS3FX# 40 Ground 6 Flexible Disk Drive Data Connector Pin Signal 1 Ground 3 Ground 5 Ground 7 Ground 9 Ground 11 Ground 13 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 142
LED Connector Additional SCSI LED Connector (4-pin) Pin Signal 1 Not used 2 LED out 3 LED out 4 Not used Power Supply Connector (20-pin) and Aux Power Connector Power Supply Connector for System Board (20-pin) Pin Signal Pin 11 3V3_MAINSENSE 1 12 12V_NEG 2 13 GROUND_1 3 14 _PSON 4 15 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 143
Connectors and Sockets Fan Connector Pin Signal 3 Sense PCI Fan Connector (MT only) 321 Fan Connector Pin Signal 1 Sense 2 +12V power (or less, depending on desired fan speed) 3 Ground Vertical plastic latch for keying Internal Audio Connectors CD AUDIO Connector Pin Signal - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 144
-LED_A 10 HDD_LED_A 12 SDA 14 SCL Intrusion Pin Signal Hard Disk Drive Temperature HDD Temperature Pin Signal 1 3V3 2 SENSE 4 Ground Analog BLUE Monitor ID2 DDC return Analog RED Analog GREEN Analog BLUE VCC supply (optional) Digital ground Monitor ID 0 Data:SDA HSYNC VSYNC Clock:SCL - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 145
Figure 5-7 Figure 5-8 Hardware Components Connectors and Sockets LCD Panel Pin Signal 3 SDA_5V 5 not connected 7 RX_BB 9 Ground S-Video Connector C - Color (Chrominance) GND - Ground (C) Pin Signal 4 BT_LCD 1 6 BT_LCD 2 8 TX_BB 10 Ground Y - Intensity (Luminance) GND - Ground - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 146
Hardware Components The Rear Panel Figure 5-9 The Rear Panel Rear Panel Socket Pin Layouts Keyboard Connector 9-pin Serial Port Connectors Serial Port A Serial Port B Audio jacks Line Out Line In MIC USB Connectors (two) Mouse Connector 25-pin Parallel Port Connector 146 Chapter 5 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 147
Keyboard and Mouse Connectors 4 2 6 Hardware Components The Rear Panel 1 5 3 Keyboard and Mouse Connectors Pin Signal 1 Data 3 Ground 5 Clock Pin Signal 2 Not Used 4 +5V dc 6 Not Used USB Stacked Connector The USB graphic and pinout table for a USB connector. However, the information is - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 148
Hardware Components The Rear Panel Serial Port Connectors This pinout information is valid for both the Serial Port A and Serial Port B connectors. 1 6 2 7 3 8 4 9 5 9-pin Serial Port Connector Pin Signal 6 (DSR) CC 7 (RTS) CA 8 (CTS) CB 9 (R) CE Pin Signal 1 (DCD) CF 2 (RD) BB 3 (TD) BA 4 (DTR) - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 149
Parallel Connector Pin Signal 25 Ground 24 Ground 23 Ground 22 Ground 21 Ground 20 Ground 19 Ground 18 Ground 17 SLIN 16 INIT 15 ERROR 14 AUTO-FD Pin Signal 13 SLCT 12 PE 11 BUSY 10 ACK 9 D7 8 D6 7 D5 6 D4 5 D3 4 D2 3 D1 2 DO 1 Strobe Chapter 5 149 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 150
Hardware Components The Rear Panel MIDI/Joystick Connector 9 8 7 10 6 11 12 13 14 15 5 4 3 2 1 MIDI/Joystick Connector Pin Signal Pin Signal 9 +5 V 10 B-1 11 B-X 12 MIDI-OUT 13 B-Y 14 B-2 15 MIDI-IN 8 +5 V 7 A-2 6 A-Y 5 Ground 4 Ground 3 A-X 2 A-1 1 +5 V External Audio Jacks The Line In - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 151
6 Installing and Replacing Hardware Parts Chapter 6 151 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 152
parts in your x2000 Workstation. Figure 6-1 Workstation Power Supply Unit Main Fan Front access shelves: Spare mounting rails: • Wide green rails for 5.25-inch devices (for example, zip drive) • Narrow green rails for 3.5-inch devices • Blue rails for 3.5-inch hard disk drives Three 5.25-inch - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 153
HP x2000 Workstation System Board Up to six accessory cards can be installed: • One AGP PRO 4X slot (graphics) Memory module sockets supporting four RDRAM modules • Five 32-bit Workstation slots Processor (heatsink not shown) Secondary IDE Connector Primary IDE Connector Floppy Disk Drive - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 154
and Replacing the Cover and Front Bezel Removing the Cover 1. Switch off the display and computer. Disconnect all power cables and any LAN or telecommunications cables. 2. If necessary, unlock the cover at the back of the Workstation. 3. Unscrew the two thumb screws located at the back of the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 155
NOTE Figure 6-4 Installing and Replacing Hardware Parts Removing and Replacing the Cover and Front Bezel Removing the Front Bezel The front bezel is divided into two sections: • The upper bezel gives access to three 5.25-inch shelves and two 3.5-inch shelves. • The lower bezel gives access to the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 156
the Workstation, lower the cover onto the chassis (aligning the guide rail on the guides on the top of the cover slide into the rails at the top of the chassis. 5. Slide the cover forward, then tighten the two thumbscrews. 6. If required, lock the cover using the key provided. Reconnect all the power - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 157
BB2 B1 A2 A1 Power Supply Connector Processor Secondary IDE Primary IDE Floppy If only two RDRAM modules are installed, use the sockets marked A1 and B1. The other two sockets (A2 and B2) must contain continuity modules. Use only HP memory modules designed for your Workstation model. For other - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 158
and Upgrading Memory Removing and Replacing a Memory Module 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). To ease installation, place the Workstation on its - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 159
HP x2000 Workstation has five 32-bit 33 MHz Workstation (Workstation 2.2) accessory card slots and one AGP PRO slot on the system board. x2000 models support the following AGP graphics cards: • 1.5V AGP graphics cards (≤ 25W) • 1.5V AGP PRO graphics cards (≤ 50W) The x2000 does not support high power - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 160
that holds the old card in place and carefully pull it out. NOTE Some cards may have preferred locations and special installation instructions detailed in their manuals. 5. Aligning the new card carefully, slide it into position, then press it firmly into the slot and tighten the retaining screw - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 161
to for the location of the system board connectors). 8. Install any other accessories before replacing the cover (refer to page 153). Reconnect all cables and power cords. Chapter 6 161 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 162
to two hard disk drives in the x2000 chassis. The internal hard disk shelves support up to two 15 Krpm drives. Identifying Cables and Connectors (all models) If you add an IDE Zip drive, hard disk drive, DVD drive, CD-ROM drive, CD-RW drive, or tape drive, you need to connect it to power and data - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 163
Before installing an IDE Hard disk, refer to the drive's installation guide to check jumper settings or if there is a special installation procedure to follow. There are three or four data cables inside your Workstation. Two of these are for IDE devices. • The ATA IDE cable supports two IDE devices - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 164
Drive 1. Switch on the computer. 2. To verify the configuration of your hard disk drive, press F2 to enter Setup when the HP BIOS will detect that the device is missing. Press F4 to confirm that you want to remove the device. The system configuration will be updated automatically. Installing SCSI Drives - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 165
Workstation SCSI Card in WorkstationI Slot Secondary IDE Connector Cable with one 34-pin connector for 3.5-inch Floppy Disk Drive Floppy Disk Drive for wide 16-bit SCSI. SCSI ID 0 is used by the first SCSI hard disk drive and SCSI ID 7 is reserved for the integrated SCSI controller (the default for - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 166
Configuration Utility press Ctrl-C when prompted during the Workstation's start-up routine. 3. Verify or modify the configuration of your new SCSI hard disk drive. For more information on configuring a SCSI hard disk drive, refer to the SCSI User's Guide. 4. When configuration is complete, exit the SCSI - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 167
Additional Guide Rails Extra guide rails are supplied for the installation of additional mass storage devices. These are inside the Workstation, three 3.5-inch device (2nd hard disk drive) 5.25-inch device (CD-ROM, DVD, etc.) 3.5-inch device (zip drive or second floppy disk drive ) Location 3.5-inch - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 168
1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. Disconnect the data and power cables from the hard disk drive. 4. Remove the drive. To do this, press the two - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 169
to the new hard disk drive. The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Mass Storage and Optical Device Overview" on page 162. 5. Replace the Workstation's cover (refer to page 153). Reconnect all the power and telecommunications cables - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 170
drive, can support two 3.5-inch devices. To install a second hard disk drive: 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. If the boot IDE hard disk drive - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 171
drive, can support two 3.5-inch devices. To install a second hard disk drive: 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. If the boot IDE hard disk drive - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 172
a Device in a Front Access Bay 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover and front upper bezel (refer to page 174 for instructions). 3. Depending on the device to be installed, either: a. Remove - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 173
Front Access Bay Attaching the Rails and Installing the Drive 4 5 Figure 6-12 5. Connect the power and data cables to the installed device. The 7. Replace the front upper bezel and Workstation's cover (refer to page 153). Reconnect all the power and telecommunications cables. 8. Turn to page - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 174
Configuration Utility press Ctrl-C when prompted during the Workstation's start-up routine. 2. Verify or modify the configuration of your new SCSI hard disk drive. For more information on configuring a SCSI hard disk drive, refer to the SCSI User's Guide. 3. When configuration is complete, exit the SCSI - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 175
cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover and front upper bezel (refer to page 153 for instructions). 3. Disconnect the power and data cables from the old drive. 4. Remove the drive. To do this, press the two front clips inward and, pushing from the rear - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 176
CD-ROM Drive (or DVD-Drive) drive. The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Mass Storage and Optical Device Overview" on page 162. 4. Replace the front upper bezel and Workstation's cover (refer to page 153). Reconnect all the power and - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 177
the Workstation's cover and front upper bezel (refer to page 153 for these instructions). 3. Disconnect the power and data cables from the old drive. 4. Remove the drive. To do this, press the two front clips inward and, pushing from the rear, slide out the drive. 5. Remove the two green guide rails - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 178
the front bezel and Workstation's cover (refer to page 153). Reconnect all the power and telecommunications cables. Completing the Installation 1. Switch on the computer and press F2 when the HP logo appears. 2. In the Setup program, select the Advanced menu, then the Floppy Disk Drives submenu, and - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 179
only replace with a power supply unit provided by HP support services. Removing the Power Supply Unit 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. Remove all - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 180
the Power Supply Unit Figure 6-15 Removing the Power Supply Unit 7 6 5 Installing the Power Supply Unit 1. Insert the new power supply unit. 2. Secure it in position using the three screws you previously removed. 3. Reconnect all internal power supply connectors. 4. Return the Workstation to - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 181
heatsink may become too hot to touch. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. Place the Workstation on its side for better access. 4. Remove the heatsink - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 182
Figure 6-17 Installing and Replacing Hardware Parts Replacing the Processor 6. Open the Zero Insertion Force (ZIF) lever, located at the side of the processor socket, until it is in the vertical position (depending on the socket design, the handle may need to go past vertical), then carefully lift - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 183
Hardware Parts Replacing the Processor 4 5. Connect the heatsink power connector to the system board. 6. Replace the Workstation's cover (refer to page 153 for instructions). Reconnect all the power and telecommunications cables. When the Workstation is started, you should check that the processor - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 184
the System Board 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. To ease installation, place your Workstation on its side with the system board facing upwards - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 185
Board 9. Remove the system board, being careful not to damage the Workstation's rear panel connectors. 10. Unclip the retaining metal bracket from under corresponding sockets, insert the system board and lower it onto the guide pins. Ensure that all hooks are correctly positioned. Check that the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 186
memory, Workstation's cover (refer to page 153). Reconnect all the power and telecommunications cables. 11. After installing the system board, you need to update your BIOS. The latest BIOS for your Workstation and instructions on updating the BIOS are available from: www.hp.com/workstation/support - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 187
Reserved. Do Not change Default Setting Enables keyboard power-on. OFF disables this option. Enables normal modes. ON enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User and System Administrator passwords. ON clears the passwords - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 188
Replacing the System Fan Removing the Fan 1. Switch off the display and Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 153 for instructions). 3. Holding the fan with one hand, use a screwdriver to gently push the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 189
holes. 2. Gently push the fan downwards until it clicks into place. 3. Connect the fan connector to the CHASSIS_FAN socket on the system board. 4. Replace the Workstation's cover (refer to page 153). Reconnect all the power and telecommunications cables. Chapter 6 189 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 190
Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover and front upper and lower bezels. Refer to page 153 for these instructions Workstation until it is clear of the chassis, then remove it from the Workstation of the Workstation). Ensure - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 191
them, or to the dealer from whom you purchased your Workstation, or to HP, so that they can be either recycled or disposed of in Workstation stores. To change the battery: 1. Disconnect the Workstation's power supply cord and any connection to a telecommunications network. 2. Remove the Workstation - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 192
new battery in the battery holder and ensure that it is properly seated. Ensure that the clip holds the battery firmly in place. 5. Replace the Workstation's cover (refer to page 153). Reconnect all cables and power cords. 6. Run the Setup program to reconfigure the - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 193
Main Power Supply Memory slots System Board Connectors Main chassis fan BB22 B1 A2 A1 Auxiliary power Processor Processor fan CD-ROM audio in Chassis intrusion ATX12V power AGP Slot Workstatio Battery socket System board switches Internal Speaker Wake On LAN Workstation Status - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 194
Installing and Replacing Hardware Parts System Board Connectors 194 Chapter 6 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 195
7 Troubleshooting Your x2000 Workstation The following table outlines common problems that are explained in this chapter. Chapter 7 195 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 196
is corrupt. Type of problem Workstation may not be correctly connected to the power supply. Monitor may be badly connected or not switched on. HP MaxiLife has detected a hardware configuration error. A component may be improperly connected inside the Workstation. Configuration error has been detected - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 197
Troubleshooting Your x2000 Workstation Symptom Type of Problem Workstation starts to boot, but a POST (Power-On Self-Test) error message is displayed on the screen. • CMOS test error. • Keyboard or mouse are not working correctly. • Floppy disk drive LED does not appear. • Hard disk drive, DVD - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 198
Troubleshooting Your x2000 Workstation Helpful Information Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware EMU (Error Message Utility) Description Beep Code Table If You Have Forgotten Your BIOS Password Troubleshooting BIOS Problems: • Updating the BIOS. • Restoring BIOS Default Settings - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 199
Troubleshooting Your x2000 Workstation Case 1: No Activity At All NOTE Case 1: No Activity At All When the power button is pressed, the Workstation appears to boot (sound from the hard disk drive and fan, and status LED is red), but the monitor is blank. • Monitor is blank. • No hard disk drive or - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 200
dealer. 1. Replace the power supply unit with a known working power supply from the same model Workstation. 2. If the Workstation starts, contact HP Support or your authorized dealer. The power supply unit might need replacing. If the problem persists, contact HP Support or your authorized dealer - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 201
Troubleshooting Your x2000 Workstation Case 2: Monitor is Blank, MaxiLife is OK HP x2000 INFO SERVICE NOTE Case 2: Monitor is Blank, MaxiLife is OK When the power button is pressed, the Workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 202
Troubleshooting Your x2000 Workstation Case 2: Monitor is Blank, MaxiLife is OK Symptom... Check that... The video cable pins are not damaged. You may need to update the Basic Input Output System (BIOS). How... 1. Switch off and unplug the monitor. 2. Disconnect the video cable and straighten - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 203
Troubleshooting Your x2000 Workstation Case 2: Monitor is Blank, MaxiLife is OK Symptom... Check that... Dual monitor or multi-monitor configuration problem If output. Only one monitor is being displayed by Windows. The driver is correctly configured for multi-monitor operations. One monitor is - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 204
HP x2000 xxxxxxx NOTE Troubleshooting Your x2000 Workstation Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message When the power button is pressed, the hard disk drive or fan can be heard, but the Workstation - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 205
Troubleshooting Your x2000 Workstation Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message Beep Code 1 beep 2 beeps The second type of sound is a series of long beeps that indicate a particular error. If you hear a series of beeps, you should count them as this will help you - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 206
Troubleshooting Your x2000 Workstation Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message Beep Code 3 beeps 4 beeps 5 beeps 6 beeps 7 beeps MaxiLife Message Contin Module No RIMM RIMM Speed Mem Miscompare Memory Error No Video PCI Detect - - Cause... No continuity modules in - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 207
Troubleshooting Your x2000 Workstation Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message POST Test Errors Following the pre-boot checks, the POST (Power-On Self Test) sequence is initiated. It should be noted that in some cases, a Beep and Post Error can occur at the same time. - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 208
Troubleshooting Your x2000 Workstation Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message MaxiLife Error Message Disc Bus Init. MaxiLife Test CDROM Ctr. Init. Opt. Rom Detect. Check ATA / SCSI Bios SETUP ...Checking... ACPI Init. Check Password Prepare Boot Dmi Tables Init. PNP - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 209
NOTE NOTE Troubleshooting Your x2000 Workstation Case 4: Boot Process Fails, Error Message Appears Case 4: Boot Process Fails, Error Message Appears When the power button is pressed, the Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 210
Troubleshooting Your x2000 Workstation Case 4: Boot Process Fails, Error Message Appears Further details can be accessed by pressing Enter. A detailed description of the reason for the failure and how to solve the problem is displayed. The following examples give the different types of error - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 211
Troubleshooting Your x2000 Workstation Case 5: Screen Goes Blank or Corrupt Image NOTE Case 5: Screen Goes Blank or Corrupt Image When the power button is pressed, the Workstation starts to boot and there is initially some activity on the monitor, but then the screen goes blank or the image is - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 212
or incorrectly installed. How... Refer to page 233 for instructions about troubleshooting using HP e-DiagTools. Install the latest driver for the video card. This can be downloaded from the Workstation Support web site: www.hp.com/workstations/support, then HP x2000 Workstation. 212 Chapter 7 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 213
Troubleshooting Your x2000 Workstation Use or Configuration Problems Use or Configuration Problems If your Workstation boots normally, but you are having problems using or configuring your Workstation. Symptom Type of Problem Workstation starts to boot, but a POST (Power-On Self-Test) error message - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 214
Your x2000 Workstation Use or Configuration Problems Helpful Information If You Have Forgotten Your BIOS Password Troubleshooting BIOS Problems: • Updating the BIOS • Restoring the BIOS Default Settings • Clearing the CMOS • Recovering the BIOS (Crisis Mode) System Board Switches Using the HP Setup - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 215
Hardware Parts. Clear the CMOS Refer to page 225 for instructions. You have the latest BIOS version. If you need to update, download the latest BIOS version from the HP Workstations Support website: www.hp.com/workstations/support The system board is working. Replace the system board by - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 216
Troubleshooting Your x2000 Workstation Use or Configuration Problems The system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support or your authorized dealer. Floppy Disk Drive Test Error - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 217
If the problem persists, contact HP Support or your authorized dealer. Hard Disk, DVD, CD-RW or CD-ROM Test Error Symptom: Power-On-Self-Test displays hard disk, DVD or CD-ROM drive test error. NOTE Before removing the cover, always switch off the display and Workstation. Disconnect the power cord - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 218
Hard Disk Drive Contents," on page 238. If the problem persists, contact HP Support or your authorized dealer. Serial or Parallel Port Test Error Symptom: POST displays a port test error. NOTE Before removing the cover, always switch off the display and Workstation. Disconnect the power - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 219
. 2. Close the Workstation, reconnect the power cord and check that the Workstation works. 3. If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact HP Support or your authorized dealer. An Error Message Appears on - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 220
Troubleshooting Your x2000 Workstation Use or Configuration Problems temperature, fan malfunctions, power voltage drops, system board PLL problems and CPU problems. MaxiLife Error Message Explanation Power or Power Supply Errors Messages PSU 12 V error 12V PSU is out of range 10,8V - 13,2V - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 221
Troubleshooting Your x2000 Workstation Use or Configuration Problems You Cannot Turn Off Your Workstation Symptom... Workstation does not make a buzzing or beeping sound when you press the power button, but you are still unable to turn it off. Check that... You have saved all data and exited all - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 222
Troubleshooting Your x2000 Workstation Use or Configuration Problems Symptom... You have forgotten the Administrator password. Solution... 1. Switch off the Workstation and remove the power cord. 2. Remove the Workstation's cover. 3. Set switch 9 on the system board switch block to the ON position. - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 223
Troubleshooting Your x2000 Workstation Use or Configuration Problems Symptom... Solution... If there still is a software problem... Run HP e-DiagTools to check the hardware configuration. Refer to page 233. The Workstation Clock Does Not Keep Time Correctly If your Workstation repeatedly loses its - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 224
Troubleshooting Your x2000 Workstation Use or Configuration Problems You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. • Only the latest operating systems provide integrated support - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 225
) for your Workstation can be downloaded from HP's Support Web site at: www.hp.com/workstations/support. Instructions on updating the BIOS are supplied with the downloaded BIOS files and a BIOS flash utility. Restoring BIOS Default Settings Suspected hardware errors may be caused by BIOS and con - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 226
Troubleshooting Your x2000 Workstation Troubleshooting BIOS Problems 3. Replace the cover, and only reconnect the power cord. 4. Reboot the Workstation. A message similar to the following will be displayed: "Configuration has been cleared, set switch Clear to the ON position before rebooting." 1. - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 227
Troubleshooting Your x2000 Workstation Troubleshooting BIOS Problems Recovering the BIOS (Crisis Mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1. Obtain a bootable - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 228
Troubleshooting Your x2000 Workstation System Board Switches Switch 1-4 5 6 7 8 9 10 Figure 7-1 System power-on using the space bar. OFF disables this option. Enables normal modes. ON enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 229
Troubleshooting Your x2000 Workstation Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On or - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 230
be a potential problem with the hard disk drive. Carry out an immediate data backup, then contact HP Support. 2. Check that the disk power and data cables are correctly connected (refer to Chapter 6 for information about cables and connectors). 3. Check that booting from the hard drive has not been - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 231
NOTE Troubleshooting Your x2000 Workstation More Troubleshooting for Drives If the Hard Disk Activity Light Does Not Work If the hard disk activity light does not flicker when the Workstation is accessing the hard disk drive: 1. Check that the control panel connector is firmly attached to the system - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 232
Figure 7-2 Troubleshooting Your x2000 Workstation More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button.: 1. With a thin, solid rod, such as the end of a - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 233
Troubleshooting Your x2000 Workstation Troubleshooting with HP e-DiagTools Troubleshooting with HP e-DiagTools The first step in solving a problem with a Workstation is diagnosis. HP's e-DiagTools helps you diagnose hardware-related problems on a HP computer. It is a series of tools designed to help - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 234
Troubleshooting Your x2000 Workstation Troubleshooting with HP e-DiagTools Only the Utility Partition version of e-DiagTools supports the full range of e-features. When you run e-DiagTools from a CD-ROM you will not be able to send the Support Ticket via e-mail or to update the BIOS hard disk drive, - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 235
NOTE NOTE Troubleshooting Your x2000 Workstation Troubleshooting with HP e-DiagTools made automatically and the Support Ticket via e-mail or to update the BIOS. Prerequisites Before you run e-DiagTools from a CD-ROM, ensure that the following are correctly configured in the computer's BIOS Setup - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 236
Your x2000 Workstation Troubleshooting with HP e-DiagTools Running e-DiagTools from the HP Recovery CD To run e-DiagTools from the CD-ROM: 1. Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2. Ensure that the option to start from the CD-ROM drive - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 237
, if there is doubt with a hard disk drive, select the hard disk drive test, then one of the proposed options. If a test fails, you can produce support ticket. For More Information For more information about using HP e-DiagTools, consult the e-DiagTools User's Guide, available in PDF format on - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 238
the unnecessary drivers. General Instructions 1. Back up any data on your hard disk drive that you want to keep. 2. Ensure you have a CD drive installed on your Workstation. 1. Any drivers you need to reinstall can be downloaded from HP's Support Web site at: www.hp.com/workstations/support. 238 - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 239
Troubleshooting Your x2000 Workstation Recovering Hard Disk Drive Contents 3. Verify that the HP x2000 Recovery CD-ROM matches your HP Workstation. BIOS setup, restart your Workstation, and press F2 when prompted. 7. Check the Web for the latest drivers at http://www.hp.com/workstations/support - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 240
Table 7-1 Troubleshooting Your x2000 Workstation Recovering Hard Disk Drive Contents The following tables present three different recovery processes which are dependant on your system condition: Condition Corrupt operating system, files, drivers AND Hard disk drive and hardware are good. Recovery - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 241
Table 7-1 Troubleshooting Your x2000 Workstation Recovering Hard Disk Drive Contents Condition Installing new hard disk drive or suspect corrupt partitions. Recovery Steps 1. Insert the Recovery CD into the CD drive and restart the system. 2. Press F12 when the HP logo appears during startup to - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 242
7-1 Troubleshooting Your x2000 Workstation Recovering Hard Disk Drive Contents Condition Migration to NT 4.0 from Windows 2000 Recovery Steps 1. Power on Workstation and insert the Windows NT CD 2. Press F12 when the HP logo during startup to boot from your CD drive. 3. Select Atapi CD-ROM drive - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 243
Troubleshooting Your x2000 Workstation Recovering Hard Disk Drive Contents Changing the Hard Disk If the hard disk is corrupted and you can no longer use it, you should replace it with a new hard disk drive. Refer to Chapter 2 for information about installing hard disk drives. If the replacement - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 244
help you troubleshoot problems on your Workstation: • Documentation for your Workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest drivers and software utilities For HP's support web site, connect to: www.hp.com/workstations/support. Documentation - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 245
? There may be some compatibility problems with non-HP memory modules. HP supports and recommends only HP supplied memory modules. Details of the problem Frequency of problem How often has the problem occurred? Normal functionality How long has the Workstation been running normally? Your - HP Workstation x2000 | hp workstation x2000 - Technical Reference and Troublesho - Page 246
Troubleshooting Your x2000 Workstation Hewlett-Packard Support and Information Services Table 7-2 Collecting Information for Support Information needed Details Your information Recent changes to the Workstation Have there been any recent changes made to the Workstation? Hardware Configuration
Technical Reference and
Troubleshooting Guide
HP x2000 Workstation
Manufacturing Part Number: A7218-IE002
Edition E0501
© Copyright 2001 Hewlett-Packard Company.