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Troubleshooting Your x2000 Workstation More Troubleshooting for Drives WARNING More Troubleshooting for Drives This section provides more information on how to solve problems with your drives or accessory boards. Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength. This Workstation is a class 1 laser product. Do not attempt to make any adjustment to the laser unit. If the Hard Disk Has a Problem 1. If you receive a S.M.A.R.T. alert during Power-On-Self-Test, there could be a potential problem with the hard disk drive. Carry out an immediate data backup, then contact HP Support. 2. Check that the disk power and data cables are correctly connected (refer to Chapter 6 for information about cables and connectors). 3. Check that booting from the hard drive has not been disabled in the Boot menu of the Setup program, accessed by pressing F2 at startup. 4. Check that the hard disk drive has been detected (refer to the Hard Disk Drives submenu in the Boot menu in the Setup program, accessed by pressing F2 at startup). 5. Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities, select Programs > Accessories >System Tools from the Start menu. 6. Run IDE or SCSI tests from the Advanced System Test option from HP e-DiagTools (described on page 233). 230 Chapter 7

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Troubleshooting Your x2000 Workstation
More Troubleshooting for Drives
Chapter 7
230
More Troubleshooting for Drives
This section provides more information on how to solve problems with
your drives or accessory boards.
WARNING
Be sure to disconnect the power cord and any
telecommunication cables from your computer before you
remove the cover to check the cable connections or jumper
settings.
To avoid electric shock and harm to your eyes by laser light, do
not open the CD-ROM drive enclosure. The CD-ROM drive
should be serviced by service personnel only. Refer to the label
on the CD-ROM for power requirements and wavelength. This
Workstation is a class 1 laser product. Do not attempt to make
any adjustment to the laser unit.
If the Hard Disk Has a Problem
1.
If you receive a S.M.A.R.T. alert during Power-On-Self-Test, there
could be a potential problem with the hard disk drive. Carry out an
immediate data backup, then contact HP Support.
2.
Check that the disk power and data cables are correctly connected
(refer to Chapter 6 for information about cables and connectors).
3.
Check that booting from the hard drive has not been disabled in the
Boot
menu of the
Setup
program, accessed by pressing
F2
at startup.
4.
Check that the hard disk drive has been detected (refer to the
Hard
Disk Drives
submenu in the
Boot
menu in the
Setup
program, accessed
by pressing
F2
at startup).
5.
Run ScanDisk and Disk Defragmenter to see if they detect a problem
with the hard disk drive. To access these utilities, select
Programs >
Accessories >System Tools
from the
Start
menu.
6.
Run IDE or SCSI tests from the
Advanced System Test
option from HP
e-DiagTools (described on page 233).