HP Workstation x2000 hp workstation x2000 - Technical Reference and Troublesho - Page 218

Troubleshooting Your x2000 Workstation Use or Configuration Problems The drive is working with HP e-DiagTools. 1. Replace the drive by a known working drive from the same model of Workstation. 2. Close the Workstation, switch it on, check if it works. You may need to update the Basic Input Output System (BIOS). Create a bootable floppy to update the BIOS. Refer to page 225. Check that... How... The system board is working. 1. Replace the system board by a known working board from the same model of Workstation. 2. Close the Workstation, reconnect the power cord and check that the Workstation and drive work. 3. If the drive works, contact HP Support or your authorized dealer for further troubleshooting information. You receive a S.M.A.R.T. alert during the Power-On-Self-Test. Recommended action: Carry out an immediate data backup, then contact HP Support or your authorized dealer for a replacement hard drive. Refer to page 230. If there is a hard disk drive crash, refer to Chapter , "Recovering Hard Disk Drive Contents," on page 238. If the problem persists, contact HP Support or your authorized dealer. Serial or Parallel Port Test Error Symptom: POST displays a port test error. NOTE Before removing the cover, always switch off the display and Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the Workstation and reconnect the power cord and accessory cables. Verify that the Workstation boots correctly. 218 Chapter 7