HP Workstation x2000 hp workstation x2000 - Technical Reference and Troublesho - Page 222

Troubleshooting Your x2000 Workstation Use or Configuration Problems Symptom... You have forgotten the Administrator password. Solution... 1. Switch off the Workstation and remove the power cord. 2. Remove the Workstation's cover. 3. Set switch 9 on the system board switch block to the ON position. 4. Replace the power cord and restart the Workstation. 5. When the message Passwords have been cleared appears on screen, switch off the Workstation. 6. Remove the power cord and reset switch 9 back to the OFF position. 7. Replace the Workstation's cover. 8. Switch on the Workstation and allow it to complete its startup routine. 9. After the Power-On-Self-Test has completed, press F2 when prompted to use the Setup program. 10. Set the Administrator and new User Passwords. 11. Press Esc or select Exit Menu to save the new Password and exit Setup. Your Workstation Has a Software Problem Symptom... Green power indicator light is illuminated, but some software won't run. Date and time are wrong. Solution... • Refer to the application software documentation and/or the operating system documentation for guidance. • If the software is running but not functioning properly, try to save any unsaved data, then close down the application and re-launch it. If it still does not work, restart the Workstation and then try launching the software again. • Reinstall the software. • If the problem continues, contact the software manufacturer's support services. The date and time may be incorrect because the time has changed due to Daylight Savings Time. To change the date and time, use your operating system utilities or the Setup program. If necessary, install a new battery (refer to Chapter 2). 222 Chapter 7