HP Workstation x2000 hp workstation x2000 - Technical Reference and Troublesho - Page 215

Keyboard Test Error

Get HP Workstation x2000 PDF manuals and user guides View all HP Workstation x2000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 215 highlights

Troubleshooting Your x2000 Workstation Use or Configuration Problems Check that... How... The internal battery is working. 1. Set the Workstation to the correct time (refer to the operating system manual). 2. Switch off and unplug the Workstation for an hour. 3. Restart the Workstation and check the time is correct. 4. If the time is incorrect, replace the battery by a new one. Refer to Chapter 6, Installing and Replacing Hardware Parts. Clear the CMOS Refer to page 225 for instructions. You have the latest BIOS version. If you need to update, download the latest BIOS version from the HP Workstations Support website: www.hp.com/workstations/support The system board is working. Replace the system board by a known working board from the same model of Workstation. If the problem persists, contact HP Support or your authorized dealer Keyboard Test Error Symptom: POST displays a keyboard test error. Check that... How... The keyboard and mouse cables are correctly connected. Plug the cables into the correct connectors on the back of the Workstation. These connectors are easily identified by their color coded icon. The keyboard is clean and no keys are stuck down. The mouse is clean. • Check all keys are at the same height, and none are stuck (keyboard). • Clean the mouse ball and sensors. The keyboard/mouse are working Replace the keyboard/mouse by known working units. If the Workstation boots but you still have a problem... You may need to update the Basic Input Output System (BIOS). Create a bootable floppy to update the BIOS. Refer to page 225. If the keyboard/mouse still does not work... Check that... How... Chapter 7 215

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
  • 246
Troubleshooting Your x2000 Workstation
Use or Configuration Problems
Chapter 7
215
Keyboard Test Error
Symptom: POST displays a keyboard test error.
Check that...
How...
The internal battery is
working.
1.
Set the Workstation to the correct time (refer to the operating
system manual).
2.
Switch off and
unplug
the Workstation for an hour.
3.
Restart the Workstation and check the time is correct.
4.
If the time is incorrect, replace the battery by a new one. Refer to
Chapter 6,
Installing and Replacing Hardware Parts
.
Clear the CMOS
Refer to page 225 for instructions.
You have the latest BIOS
version.
If you need to update, download the latest BIOS version from the HP
Workstations Support website:
www.hp.com/workstations/support
The system board is
working.
Replace the system board by a known working board from the same
model of Workstation.
If the problem persists, contact HP Support or your authorized dealer
Check that..
.
How...
The keyboard and mouse cables are
correctly connected.
Plug the cables into the correct connectors on the back of
the Workstation. These connectors are easily identified by
their color coded icon.
The keyboard is clean and no keys are
stuck down.
The mouse is clean.
•
Check all keys are at the same height, and none are
stuck (keyboard).
•
Clean the mouse ball and sensors.
The keyboard/mouse are working
Replace the keyboard/mouse by known working units.
If the Workstation boots but you still have a problem...
You may need to update the Basic
Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to
page 225.
If the keyboard/mouse still does not work
...
Check that..
.
How...