HP Visualize J5000 hp Visualize J5000, J7000 workstations owner's guide (a4978 - Page 170

Table 9-2, Problems Loading and Booting the Operating System, Problems with the 802.3 Network

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Table 9-2 Table 9-3 Troubleshooting Common Problems and Solutions Problems Loading and Booting the Operating System Problem Solution The power LED is lit, and text appears on the screen, but more than two minutes have passed with no sign of system activity. Make sure that all SCSI devices are set to the proper SCSI ID. (See the SCSI chapter for default SCSI ID settings.) Check that all SCSI devices are correctly cabled. Check that each SCSI bus is correctly terminated. (See the SCSI chapter for information on SCSI cabling and termination.) The system stops or hangs while booting. If a DIMM failure is indicated by the LCD: • Make sure all DIMMs are securely seated. • In the J7000, make sure that all DIMMs are in equal-sized pairs. • Remove DIMMs one at a time, attempting to reboot after every DIMM (or pair of DIMMs, in the J7000) is removed. When the DIMM failures cease, the most recently removed DIMM (or pair of DIMMs) was the faulty one. Also, see the instructions in "Dealing with a Boot Failure" later in this chapter. If problems persist, contact your system administrator or call your designated service representative. Problems with the 802.3 Network Problem Solution Cannot reach other systems on the network. Applications that rely on the network will not run. Check the network connector on the back of the system unit. Make sure the network cable or transceiver is fastened securely to the connector. If problems persist, contact your system administrator or call your designated service representative. 170 Chapter 9

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170
Chapter 9
Troubleshooting
Common Problems and Solutions
Table 9-2
Problems Loading and Booting the Operating System
Problem
Solution
The power LED is lit,
and text appears on the
screen, but more than
two minutes have passed
with no sign of system
activity.
Make sure that all SCSI devices are set to the proper
SCSI ID. (See the SCSI chapter for default SCSI ID
settings.)
Check that all SCSI devices are correctly cabled.
Check that each SCSI bus is correctly terminated.
(See the SCSI chapter for information on SCSI
cabling and termination.)
The system stops or
hangs while booting.
If a DIMM failure is indicated by the LCD:
•
Make sure all DIMMs are securely seated.
•
In the J7000, make sure that all DIMMs are in
equal-sized pairs.
•
Remove DIMMs one at a time, attempting to
reboot after every DIMM (or pair of DIMMs, in
the J7000) is removed. When the DIMM failures
cease, the most recently removed DIMM (or pair
of DIMMs) was the faulty one.
Also, see the instructions in “Dealing with a Boot
Failure” later in this chapter.
If problems persist, contact your system administrator or call your designated
service representative.
Table 9-3
Problems with the 802.3 Network
Problem
Solution
Cannot reach other
systems on the network.
Applications that rely on
the network will not run.
Check the network connector on the back of the
system unit. Make sure the network cable or
transceiver is fastened securely to the connector.
If problems persist, contact your system administrator or call your designated
service representative.