HP Visualize J5000 hp Visualize J5000, J7000 workstations owner's guide (a4978 - Page 171

Table 9-4, Problems Using a Hard Disk Drive, Table 9-5, Problems Using the CD-ROM Drive

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Table 9-4 Table 9-5 Troubleshooting Common Problems and Solutions Problems Using a Hard Disk Drive Problem Solution The disk drive is not accessible or does not respond. Make sure that all SCSI devices are set to the proper SCSI ID. (See the SCSI chapter for default SCSI ID settings.) Check that all SCSI devices are correctly cabled. Check that the SCSI bus is correctly terminated. (See the SCSI chapter for information on SCSI cabling and termination.) Make sure that the system can communicate with the drive as described in "Checking the SCSI IDs" in the SCSI chapter. Follow the instructions in "Dealing with a Boot Failure" later in this chapter. If problems persist, contact your system administrator or call your designated service representative. Problems Using the CD-ROM Drive Problem Solution The CD-ROM drive does not respond to commands. Re-enter the commands and make sure you have typed them correctly. Follow the instructions in the section "Running System Verification Tests" later in this chapter to verify that the CD-ROM drive is functioning properly. If problems persist, contact your system administrator or call your designated service representative. Chapter 9 171

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Chapter 9
171
Troubleshooting
Common Problems and Solutions
Table 9-4
Problems Using a Hard Disk Drive
Problem
Solution
The disk drive is not
accessible or does not
respond.
Make sure that all SCSI devices are set to the
proper SCSI ID. (See the SCSI chapter for default
SCSI ID settings.)
Check that all SCSI devices are correctly cabled.
Check that the SCSI bus is correctly terminated.
(See the SCSI chapter for information on SCSI
cabling and termination.)
Make sure that the system can communicate with
the drive as described in “Checking the SCSI IDs”
in the SCSI chapter.
Follow the instructions in “Dealing with a Boot
Failure” later in this chapter.
If problems persist, contact your system administrator or call your designated
service representative.
Table 9-5
Problems Using the CD-ROM Drive
Problem
Solution
The CD-ROM drive does
not respond to commands.
Re-enter the commands and make sure you have
typed them correctly.
Follow the instructions in the section “Running
System Verification Tests” later in this chapter to
verify that the CD-ROM drive is functioning
properly.
If problems persist, contact your system administrator or call your designated
service representative.