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eMachines T6528 NG3 Hardware Reference - Page 195

Mouse, Networks, You cannot connect to your company network

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CHAPTER 14: Troubleshooting www.emachines.com Tips & Tricks For more information, see "Adjusting the screen and desktop settings" on page 108. The text on the display is dim or difficult to read ■ Adjust the brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer. ■ Change the display settings. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation. Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see "Networking Your Computer" on page 49. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then click the arrow. You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. ■ Make sure that all computers on your network have the same workgroup name. 188

Section	Page
Contents	2
Getting Help	8
Thank you for purchasing our computer!	9
Using the eMachines Web site	9
Using Help and Support	10
Searching for a topic	10
Getting help in Media Center	11
Using Online help	11
Contact information	12
Microsoft Certificate of Authenticity	13
Getting to Know Your Computer	14
Front	15
Back	17
Connecting the dial-up modem	18
Connecting to a cable or DSL modem or to a wired Ethernet network	19
Installing a printer, scanner, or other peripheral device	20
Configuring the audio jacks	20
Using Your Computer	22
Working safely	23
Reducing eye strain	23
Setting up your computer desk and chair	23
Setting up your computer and computer accessories	24
Sitting at your computer	24
Avoiding discomfort and injury from repetitive strain	24
Protecting from power source problems	25
Checking the voltage selection	25
Starting your computer	26
Waking up your computer	26
Turning off your computer	26
Restarting (rebooting) your computer	27
Using the keyboard	27
Enhanced keyboard	27
Standard keyboard	28
Keyboard features	28
Using the mouse	29
Adjusting the volume	30
Using WindowsXP	32
Using the Windows desktop	33
Using the Start menu	34
Adding icons to the desktop	35
Identifying window items	35
Working with files and folders	36
Viewing drives	36
Creating folders	37
Copying and moving files and folders	38
Deleting files and folders	38
Searching for files	40
Using the Windows Search utility	40
Browsing for files and folders	41
Working with documents	43
Creating a new document	43
Saving a document	44
Opening a document	44
Printing a document	45
Using shortcuts	46
Using the Internet	48
Learning about the Internet	49
Setting up an Internet account	50
Accessing your Internet account	50
Using the WorldWideWeb	50
Connecting to a Website	51
Downloading files	52
Using e-mail	53
Sending e-mail	53
Checking your e-mail	54
Networking Your Computer	56
Introduction to Networking	57
Using a router	57
Creating an Ethernet network	59
Installing Ethernet cards and drivers	59
Making sure your broadband connection works	59
Naming the computers and the workgroup	59
Configuring the TCP/IP protocol	60
Setting up an Ethernet network	62
Configuring your router	64
Testing your network	64
Sharing resources	65
Sharing drives and printers	65
Using the network	67
Viewing shared drives and folders	67
Mapping a network drive	67
Opening files across the network	68
Copying files across the network	68
Printing files across the network	68
Adding a printer to your network	69
Sending and Receiving Faxes	70
Installing and configuring Fax	71
Installing Fax	71
Configuring Fax	72
Sending a simple fax	74
Setting up your cover page template	75
Faxing from programs	75
Faxing a scanned document	76
Receiving and viewing a fax	76
Canceling a fax	76
Automatically retry sending a fax	76
Automatically canceling a fax	77
Using Drives and Ports	78
Using the memory card reader	79
Memory card types	79
Using a memory card	80
Using the CD or DVD drive	80
Identifying drive types	80
Inserting a CD or DVD	81
Using a second monitor	82
Viewing the display on a television	83
Modifying television settings	85
Using Windows Media Center	86
Manually updating the Media Center Program Guide	87
Using multimedia	88
Adjusting the volume	88
Playing music and movies	90
Playing WAV audio files	90
Playing audio and video files	90
Playing CDs or DVDs	91
Creating audio files and music libraries	94
Creating music files	94
Building a music library	96
Editing track information	97
Creating and editing videos	97
Editing videos	97
Transferring your video to your computer	98
Editing your video	99
Saving your video	99
Creating music CDs and video DVDs	100
Creating a music CD	100
Creating video DVDs	104
Creating and copying data CDs and DVDs	108
Copying a CD or DVD	110
Advanced multimedia software features	112
Recording audio	112
Customizing Your Computer	114
Adjusting the screen and desktop settings	115
Adjusting the color depth	115
Adjusting the screen resolution	116
Changing the colors on your Windows desktop	117
Changing the desktop background	118
Selecting a screen saver	119
Using an extended desktop	120
Changing the mouse settings	121
Changing Power-Saving Settings	122
Changing the power scheme	122
Changing advanced power settings	123
Activating and using Hibernate mode	123
Installing an uninterruptible power supply	125
Protecting Your Computer	126
Hardware security	127
Kensington lock slot	127
Data security	127
About startup and hard drive passwords	127
About Windows XP user accounts	127
Protecting your computer from viruses	128
Using McAfee SecurityCenter	129
Using Windows XP Security Center	132
Security updates	133
Windows Update	133
BigFix	135
Protecting and Recovering Your Files and Software	136
System recovery options	137
Copying driver and application recovery files	137
Creating recovery discs	138
Copying driver and application recovery files to a network	139
Creating discs from recovery files on a network	140
Recovering your system	141
Recovering specific files and software	142
Recovering your system using Microsoft System Restore	143
Recovering your system from the hard drive	144
Maintaining Your Computer	146
Caring for your computer	147
Setting up a maintenance schedule	147
Cleaning your computer	147
Updating Windows	149
BigFix	149
Managing hard drive space	150
Checking hard drive space	150
Using Disk Cleanup	150
Checking the hard drive for errors	151
Defragmenting the hard drive	152
Backing up files	153
Using the Scheduled Task Wizard	154
Moving from your old computer	154
Using the Files and Settings Transfer Wizard	154
Transferring files	155
Transferring Internet settings	156
Installing your old printer or scanner	157
Installing your old programs	158
Preventing static electricity discharge	161
Opening the case	161
Removing the side panel	161
Removing the front bezel	163
Closing the case	164
Replacing the front bezel	164
Replacing the side panel	164
Installing memory	165
Replacing the system battery	166
Adding or replacing a CD or DVD drive	167
Replacing the memory card reader	169
Adding or replacing a hard drive	170
Replacing the rear fan	172
Replacing the power supply	173
Replacing the heat sink	174
Replacing the front I/O panel	175
Adding or replacing an expansion card	178
Replacing the system board	179
Troubleshooting	182
Safety guidelines	183
First steps	183
Troubleshooting	184
Add-in cards	184
Audio	184
Battery	184
CD or DVD drives	184
Computer	185
Diskette drive	185
DVD drives	186
File management	186
Hard drive	187
Internet	187
Keyboard	188
Media Center	189
Memory	191
Memory card reader	191
Modem (dial-up)	191
Monitor	194
Mouse	195
Networks	195
Passwords	196
Power	196
Printer	196
Sound	198
Telephone support	198
Before calling eMachines Customer Care	198
Telephone numbers	199
Self-help	199
Safety, Regulatory, and Legal Information	200
Index	206
A	206
B	206
C	206
D	207
E	207
F	208
G	208
H	208
I	208
J	208
K	208
L	209
M	209
N	209
O	210
P	210
R	210
S	210
T	211
U	211
V	211
W	212

Match case Limit results 1 per page

CHAPTER 14: Troubleshooting

www.emachines.com

188

The text on the display is dim or difficult to read

■

Adjust the brightness and contrast controls.

■

Use the monitor degauss feature (see your monitor documentation) or

turn off your computer and monitor, leave them off for at least a half hour,

then restart your computer.

■

Change the display settings.

Tips & Tricks

For more information, see

“Adjusting the screen and

desktop settings” on page 108

■

Move the monitor away from sources of electrical interference, such as

televisions, unshielded speakers, microwaves, fluorescent lights, and

metal beams or shelves.

For more information about display types, see your monitor and video card

documentation.

Mouse

The mouse does not work

■

Make sure that the mouse cable is plugged in correctly.

■

Shut down and restart your computer.

■

Remove all extension cables and switch boxes.

■

Try a mouse you know is working to make sure that the mouse port works.

The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or

becomes difficult to control precisely, cleaning the mouse will likely improve its

accuracy.

Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that

the optical sensor is clean and free of debris.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or

network administrator for help. For more information about setting up a

network in your home, see

“Networking Your Computer” on page 49

You cannot see the other computers on your network

Help and Support

For more information about

troubleshooting, click

Start

, then click

Help and Support

. Type the keyword

network troubleshooting

in the Search

box, then click the arrow.

■

Make sure that your Ethernet cable is plugged into the Ethernet jack on

your computer. Make sure that the other end is plugged into a router.

■

Make sure that all computers are plugged into a powered electrical outlet

and turned on.

■

Make sure that the router is plugged into a powered electrical outlet and

turned on. Most routers have lights that indicate they are working. For

more information, see the documentation that came with your router.

■

Make sure that all computers on your network have the same workgroup

name.