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Sound, Telephone support, Before calling eMachines Customer Care

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www.emachines.com Telephone support Sound Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box, then click the arrow. You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure that the volume controls are turned up. For more information, see "Adjusting the volume" on page 23. ■ Make sure that mute controls are turned off. For more information, see "Adjusting the volume" on page 23. ■ If you are using external speakers, see the speaker setup poster to check your speaker connections. ■ Make sure that the universal jacks are configured correctly. For more information, see "Configuring the audio jacks" on page 13. Telephone support Before calling eMachines Customer Care Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if power cords or plugs are damaged, if liquid has been spilled into your computer, if your computer was dropped, or if the case was damaged. Instead, unplug your computer and contact a qualified computer technician. If you have a technical problem with your computer, follow these recommendations before contacting eMachines Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. ■ If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from eMachines, see the manufacturer's documentation and technical support resources. ■ If you have "how to" questions about using a program, see: ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. ■ Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■ Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. 191

Section	Page
Contents	2
Getting Help	8
Thank you for purchasing our computer!	9
Using the eMachines Web site	9
Using Help and Support	10
Searching for a topic	10
Getting help in Media Center	11
Using Online help	11
Contact information	12
Microsoft Certificate of Authenticity	13
Getting to Know Your Computer	14
Front	15
Back	17
Connecting the dial-up modem	18
Connecting to a cable or DSL modem or to a wired Ethernet network	19
Installing a printer, scanner, or other peripheral device	20
Configuring the audio jacks	20
Using Your Computer	22
Working safely	23
Reducing eye strain	23
Setting up your computer desk and chair	23
Setting up your computer and computer accessories	24
Sitting at your computer	24
Avoiding discomfort and injury from repetitive strain	24
Protecting from power source problems	25
Checking the voltage selection	25
Starting your computer	26
Waking up your computer	26
Turning off your computer	26
Restarting (rebooting) your computer	27
Using the keyboard	27
Enhanced keyboard	27
Standard keyboard	28
Keyboard features	28
Using the mouse	29
Adjusting the volume	30
Using WindowsXP	32
Using the Windows desktop	33
Using the Start menu	34
Adding icons to the desktop	35
Identifying window items	35
Working with files and folders	36
Viewing drives	36
Creating folders	37
Copying and moving files and folders	38
Deleting files and folders	38
Searching for files	40
Using the Windows Search utility	40
Browsing for files and folders	41
Working with documents	43
Creating a new document	43
Saving a document	44
Opening a document	44
Printing a document	45
Using shortcuts	46
Using the Internet	48
Learning about the Internet	49
Setting up an Internet account	50
Accessing your Internet account	50
Using the WorldWideWeb	50
Connecting to a Website	51
Downloading files	52
Using e-mail	53
Sending e-mail	53
Checking your e-mail	54
Networking Your Computer	56
Introduction to Networking	57
Using a router	57
Creating an Ethernet network	59
Installing Ethernet cards and drivers	59
Making sure your broadband connection works	59
Naming the computers and the workgroup	59
Configuring the TCP/IP protocol	60
Setting up an Ethernet network	62
Configuring your router	64
Testing your network	64
Sharing resources	65
Sharing drives and printers	65
Using the network	67
Viewing shared drives and folders	67
Mapping a network drive	67
Opening files across the network	68
Copying files across the network	68
Printing files across the network	68
Adding a printer to your network	69
Sending and Receiving Faxes	70
Installing and configuring Fax	71
Installing Fax	71
Configuring Fax	72
Sending a simple fax	74
Setting up your cover page template	75
Faxing from programs	75
Faxing a scanned document	76
Receiving and viewing a fax	76
Canceling a fax	76
Automatically retry sending a fax	76
Automatically canceling a fax	77
Using Drives and Ports	78
Using the memory card reader	79
Memory card types	79
Using a memory card	80
Using the CD or DVD drive	80
Identifying drive types	80
Inserting a CD or DVD	81
Using a second monitor	82
Viewing the display on a television	83
Modifying television settings	85
Using Windows Media Center	86
Manually updating the Media Center Program Guide	87
Using multimedia	88
Adjusting the volume	88
Playing music and movies	90
Playing WAV audio files	90
Playing audio and video files	90
Playing CDs or DVDs	91
Creating audio files and music libraries	94
Creating music files	94
Building a music library	96
Editing track information	97
Creating and editing videos	97
Editing videos	97
Transferring your video to your computer	98
Editing your video	99
Saving your video	99
Creating music CDs and video DVDs	100
Creating a music CD	100
Creating video DVDs	104
Creating and copying data CDs and DVDs	108
Copying a CD or DVD	110
Advanced multimedia software features	112
Recording audio	112
Customizing Your Computer	114
Adjusting the screen and desktop settings	115
Adjusting the color depth	115
Adjusting the screen resolution	116
Changing the colors on your Windows desktop	117
Changing the desktop background	118
Selecting a screen saver	119
Using an extended desktop	120
Changing the mouse settings	121
Changing Power-Saving Settings	122
Changing the power scheme	122
Changing advanced power settings	123
Activating and using Hibernate mode	123
Installing an uninterruptible power supply	125
Protecting Your Computer	126
Hardware security	127
Kensington lock slot	127
Data security	127
About startup and hard drive passwords	127
About Windows XP user accounts	127
Protecting your computer from viruses	128
Using McAfee SecurityCenter	129
Using Windows XP Security Center	132
Security updates	133
Windows Update	133
BigFix	135
Protecting and Recovering Your Files and Software	136
System recovery options	137
Copying driver and application recovery files	137
Creating recovery discs	138
Copying driver and application recovery files to a network	139
Creating discs from recovery files on a network	140
Recovering your system	141
Recovering specific files and software	142
Recovering your system using Microsoft System Restore	143
Recovering your system from the hard drive	144
Maintaining Your Computer	146
Caring for your computer	147
Setting up a maintenance schedule	147
Cleaning your computer	147
Updating Windows	149
BigFix	149
Managing hard drive space	150
Checking hard drive space	150
Using Disk Cleanup	150
Checking the hard drive for errors	151
Defragmenting the hard drive	152
Backing up files	153
Using the Scheduled Task Wizard	154
Moving from your old computer	154
Using the Files and Settings Transfer Wizard	154
Transferring files	155
Transferring Internet settings	156
Installing your old printer or scanner	157
Installing your old programs	158
Preventing static electricity discharge	161
Opening the case	161
Removing the side panel	161
Removing the front bezel	163
Closing the case	164
Replacing the front bezel	164
Replacing the side panel	164
Installing memory	165
Replacing the system battery	166
Adding or replacing a CD or DVD drive	167
Replacing the memory card reader	169
Adding or replacing a hard drive	170
Replacing the rear fan	172
Replacing the power supply	173
Replacing the heat sink	174
Replacing the front I/O panel	175
Adding or replacing an expansion card	178
Replacing the system board	179
Troubleshooting	182
Safety guidelines	183
First steps	183
Troubleshooting	184
Add-in cards	184
Audio	184
Battery	184
CD or DVD drives	184
Computer	185
Diskette drive	185
DVD drives	186
File management	186
Hard drive	187
Internet	187
Keyboard	188
Media Center	189
Memory	191
Memory card reader	191
Modem (dial-up)	191
Monitor	194
Mouse	195
Networks	195
Passwords	196
Power	196
Printer	196
Sound	198
Telephone support	198
Before calling eMachines Customer Care	198
Telephone numbers	199
Self-help	199
Safety, Regulatory, and Legal Information	200
Index	206
A	206
B	206
C	206
D	207
E	207
F	208
G	208
H	208
I	208
J	208
K	208
L	209
M	209
N	209
O	210
P	210
R	210
S	210
T	211
U	211
V	211
W	212

Match case Limit results 1 per page

Telephone support

www.emachines.com

191

Sound

You are not getting sound from the speakers

■

Make sure that the speakers are turned on.

■

Make sure that the volume controls are turned up. For more information,

see

“Adjusting the volume” on page 23

■

Make sure that mute controls are turned off. For more information, see

“Adjusting the volume” on page 23

■

If you are using external speakers, see the speaker setup poster to check

your speaker connections.

Help and Support

For more information about

troubleshooting, click

Start,

then click

Help and Support

. Type the keyword

sound troubleshooter

in the Search

box, then click the arrow.

■

Make sure that the universal jacks are configured correctly. For more

information, see

“Configuring the audio jacks” on page 13

Telephone support

Before calling eMachines Customer Care

Warning

To avoid bodily injury, do not attempt to

troubleshoot your computer problem if

power cords or plugs are damaged, if

liquid has been spilled into your

computer, if your computer was dropped,

or if the case was damaged.

Instead, unplug your computer and

contact a qualified computer technician.

If you have a technical problem with your computer, follow these

recommendations before contacting eMachines Customer Care:

■

Make sure that your computer is connected correctly to a grounded

AC outlet that is supplying power. If you use a surge protector, make sure

that it is turned on.

■

If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you did

not purchase the hardware or software from eMachines, see the

manufacturer’s documentation and technical support resources.

■

If you have “how to” questions about using a program, see:

■

Online Help

■

Printed documentation

■

The Microsoft Windows documentation

■

The software publisher’s Web site

■

See the troubleshooting section of this chapter.

■

Have your customer ID, serial number, and order number available, along

with a detailed description of your problem, including the exact text of

any error messages, and the steps you have taken.

■

Make sure that your computer is nearby at the time of your call. The

technician may have you follow troubleshooting steps.