HP StorageWorks 1606 Brocade Fabric OS Message Reference v6.3.0 (53-1001338-01 - Page 82

1 Responding to a System Message Looking Up a System Message Error messages in this manual are arranged alphabetically. To look up an error message, copy down the module (see Table 5 on page 14) and the error code and compare this with the Table of Contents to determine the location of the information for that error message. The following information is provided for each message: • Module and code name for the error • Message text • Probable cause • Recommended action • Message severity Gathering Information About the Problem Common steps and questions to ask yourself when troubleshooting a system message are as follows: 1. What is the current Fabric OS level? 2. What is the switch hardware version? 3. Is the switch operational? 4. Assess impact and urgency: - Is the switch down? - Is it a standalone switch? - How large is the fabric? - Is the fabric redundant? 5. Run the errDump command on each logical switch. 6. Run the supportFtp command (as needed) to set up automatic FTP transfers, and then run the supportSave command. 7. Document the sequence of events by answering the following questions: - What happened just prior to the problem? - Is the problem repeatable? - If so, what are the steps to produce the problem? - What configuration was in place when the problem occurred? 8. Did a failover occur? 9. Was security enabled? 10. Was POST enabled? 11. Are serial port (console) logs available? 12. Which CP was master? (only applicable to the Brocade DCX, 12000, 24000, or 48000) 13. What and when were the last actions or changes made to the system? 12 Fabric OS Message Reference 53-1001338-01