HP OmniBook 500 hp omnibook 500 - Corporate Evaluator's Guide
HP OmniBook 500 - Notebook PC Manual
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- HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 1
HP OmniBook 500 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 2
to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose Division 19310 Pruneridge Ave. Cupertino, CA 95014 2 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 3
CD-ROM. If your computer was shipped with a product Recovery CD-ROM: (i) The product Recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product Recovery CD-ROM was originally provided. (ii) The use of any operating system - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 4
include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause. Customer agrees not to export or re-export the software .22719(c)(1,2). Edition History Edition 2 February 2001 This manual is printed on recycled paper. 4 Corporate Evaluator - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 5
40 To set up password protection 40 To attach a security cable 41 To use the VirusScan utility 41 To set PC identification 42 Corporate Evaluator's Guide 5 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 6
50 How the computer manages power automatically 50 To manage power manually 52 Using Battery Power 53 To check battery status 53 To the status panel 61 Using Plug-In Modules 63 To install hot-swap support 63 To replace a plug-in module 63 To insert or remove Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 7
80 To connect a printer or other parallel device support 102 To install audio support 103 To install modem support 103 To install 3Com 10/100 Mini PCI Ethernet adapter support 105 To install pointing stick support utility 108 To install USB FDD support 108 Windows 2000 Power Management - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 8
136 To install the 3Com Power Management TDI service 138 To disable automatic CD-ROM detection 139 To install the Intel® SpeedStep™ Technology Applet 139 To install the Euro Key patch 140 Troubleshooting Your Computer 141 Troubleshooting Techniques 142 Audio Problems 142 CD-ROM and DVD - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 9
replace a damaged Recovery CD 166 To update the BIOS 166 Support and Service...169 Getting Assistance for Your Computer 170 To get help from the web 170 To contact the HP Customer Care Center 170 To receive repair service 173 To prepare your computer for shipment 173 Hewlett-Packard Limited - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 10
- HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 11
Introducing the Notebook Computer Corporate Evaluator's Guide 11 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 12
This manual shows how to set up and operate your computer, as well as what to do if you run into trouble. What's in the Box? Your HP Notebook computer sheet. • Startup Guide. • Recovery CD, for restoring Windows and all software included with your computer. • Microsoft Windows manual. • Multimedia - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 13
HP Information Center Provides links to manuals and support services, including HP Instant Support (North America English only). HP used on the Internet. HP e-DiagTools Provides hardware diagnostic tests. MusicMatch Jukebox Lets you download, organize, encode, Corporate Evaluator's Guide 13 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 14
manual introduces your computer. It also contains setup instructions, basic operation guidelines, troubleshooting information, and warranty information. The full Reference Guide computer. www.hp.com/notebooks. www.europe.hp.com/notebooks (European mirror). www.hp.com/go/support. This provides - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 15
. Volume control. 13. Audio jacks: audio out (headphones), external microphone. 14. PC Card slot. 15. PC Card eject button. 16. Built-in microphone. Corporate Evaluator's Guide 15 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 16
. Hard disk drive retaining screw. 26. Built-in speaker. 27. RAM cover. 28. Docking port. 29. Main battery. 30. Main battery latch. 16 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 17
not connected. The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. Corporate Evaluator's Guide 17 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 18
Lock must also be on for the numeric keys-otherwise, cursor control is active. 4. Scroll Lock. Scroll Lock is active (Fn+F10). 18 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 19
. 11. Undock switch. 12. Audio jacks: audio out (headphones), external microphone, audio in. 13. Kensington lock slot (security connector). 14. Emergency undock latch. Corporate Evaluator's Guide 19 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 20
15. Universal serial bus ports (USB). 16. S-video (TV out) port. 17. Serial port (COM1). 18. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 19. External monitor port. 20. PS/2 mouse port. 21. PS/2 keyboard port. 22. LAN port. 23. AC adapter jack. 20 Corporate - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 21
keyboard, monitor, and mouse. This can reduce the risk of ergonomic injury. See Working in Comfort in the online HP Library. When you set up your computer for the first time, you'll need to install and charge the press the back end in until it clicks into place. Corporate Evaluator's Guide 21 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 22
also press the blue sleep button to suspend operation.) 2. Slide the battery's release latch, then lift the battery out of its compartment. 22 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 23
Use only the HP AC adapter included with your computer (or other approved adapter). Using any other AC adapter could damage the computer and may void your warranty (see the warranty statement in this manual). If you battery is charging, you can continue with step 3. Corporate Evaluator's Guide 23 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 24
in the AC adapter and press the blue sleep button again. Leave the AC adapter plugged in for at least an hour. 24 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 25
: • Records your ownership of the computer with Hewlett-Packard and provides access to service, support, and information. • Records your ownership of the Windows 98 operating system with Microsoft make sure the phone is connected, then follow the onscreen instructions. Corporate Evaluator's Guide 25 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 26
instructions. The icon disappears after you register. By phone You can register by calling your HP Customer Care Center. See "To contact the HP If you have a printer connected to your computer, you can print a registration form and fax it to HP. Double-click the HP Notebook Registration icon Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 27
expansion base. You can also reset the expansion base by undocking the computer and removing all AC and battery power from the base. Corporate Evaluator's Guide 27 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 28
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Using Your Computer Corporate Evaluator's Guide 29 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 30
a new session. You can also customize the way these power modes work. See "How the computer manages power automatically" on page 50. 30 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 31
base module bay, or an internal network interface card (NIC). 1. Click Start, Shut Down, Restart. 2. When the HP logo appears, press ESC to display the Boot menu. 3. Use the arrow keys to select the boot device, and and right buttons on a mouse, to make your selection: Corporate Evaluator's Guide 31 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 32
scroll button • Hold down the scroll button and press the pointing stick. The contents of the window then scroll in that direction. 32 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 33
Num Lock on and off. Toggles Scroll Lock on and off. Pause. Enters Hibernate mode. Print screen. Increases sound volume. Decreases sound volume. External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left CTRL+left ALT, press the appropriate second key, then release - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 34
, it turns on automatically. 1. Left One-Touch button (preconfigured with HP Presentation Ready). 2. Right One-Touch button (preconfigured with HP information). To reprogram a One-Touch button 1. Click Start, Settings, Control clicking the Start button on the taskbar. 34 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 35
have an ALT GR key to the right of the spacebar. This is a shift key that provides access to certain special keyboard characters. Corporate Evaluator's Guide 35 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 36
monitor If you want, you can attach an external monitor to your computer. See "To use an external monitor" on page 80. 36 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 37
silence the speakers without changing the volume setting, click Mute. From an expansion base • Press the volume control above the right module bay. Corporate Evaluator's Guide 37 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 38
adjust some of your video and power settings for the show. You can easily do this with HP Presentation Ready, an application that automatically adjusts your computer for slide shows and similar presentations, and also click the taskbar icon and choose Stop Presentation. 38 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 39
-ROM or DVD drive module, you can play audio CDs with or without the computer-see "To play audio CDs" on page 66. Corporate Evaluator's Guide 39 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 40
protection, set an empty password. BIOS Setup Utility 1. Click Start, Shut Down, Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. From the Security menu, enter or modify the Administrator prompt for a password when the computer leaves Standby mode. 40 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 41
computer includes VirusScan anti-virus software. If VirusScan is not already installed, follow these steps to install it. 1. Click Start, Programs, VirusScan, Setup. 2. Follow the instructions as they appear on the screen. Once installed, you can get detailed - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 42
not already installed HP TopTools, do so now-see "To set up TopTools" on page 91. 2. Click Start, Programs, HP TopTools, HP TopTools. 3. Click you cannot recover your data. 1. Click Start, Shut Down, Restart. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. From the Security - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 43
the hard disk in the HP Library and available on the Recovery CD in \hp\Library-as well as at www.hp.com/ergo. Your Mobile Work Environment • Use a chair that provides good support for your lower back. If your head angled slightly downward in a comfortable position. Corporate Evaluator's Guide 43 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 44
to minimize strain on your body. Shift the bag containing your notebook equipment frequently between your left and right hands and shoulders. 44 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 45
and other specifications listed in "Hardware Specifications" on page 178. Do not use the computer outside in the rain or snow (inclement weather). Corporate Evaluator's Guide 45 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 46
. • If you are using AC power and have no external monitor attached, put the computer in Standby mode when not in use. 46 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 47
the cleaner to a soft cloth and then gently wipe the display. • You can clean the keyboard with a vacuum cleaner to remove accumulated dust. Corporate Evaluator's Guide 47 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 48
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Traveling with Your Computer Corporate Evaluator's Guide 49 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 50
specified timeout periods. You can adjust these timeouts to suit your working habits. • You can manually send the computer into a power-saving mode at any time by pressing the appropriate key-see "To manage power and save your work if you have not recently done so. 50 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 51
Setup-see "To run the BIOS Setup utility" on page 86. For Windows 2000, do not disable Hibernate support in the Power settings, or you will lose any unsaved data if the computer's battery runs down completely. in Standby mode, the processor changes to high speed. Corporate Evaluator's Guide 51 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 52
when Windows is running, double-click the Intel SpeedStep Technology icon in the taskbar. To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it turn off the display by closing the display lid. 52 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 53
the back of the battery. The number of lights that turn on indicates the remaining charge (each light represents 20% of a full charge). Corporate Evaluator's Guide 53 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 54
battery can operate the computer for up to approximately 3 hours, depending on your computer's model, power management settings, and level of use. 54 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 55
55. • If your main battery is rated at 14.8 volts (check its label), purchase a replacement main battery, which is rated at 11.1 volts. Corporate Evaluator's Guide 55 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 56
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Making Connections Corporate Evaluator's Guide 57 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 58
convenient for desktop use. By making a single connection-docking your computer into the base-you get easy access to these devices: • Printer or other parallel device. • Universal serial bus (USB) devices. • External keyboard and mouse. • External monitor and television. • Local area network (LAN - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 59
sleep button on the left side of the expansion base operates the same way as the blue sleep button on the computer. If you have trouble inserting the computer or the docking latches stick, use the emergency undock latch, or press and hold the undock switch for 5 seconds to release the - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 60
is attached to the expansion base, remove it. 2. Slide the button down, then move the entire latch forward to undock the computer. 60 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 61
available information in the following order: • Time. • Date. • CD player status (if CD player is running). • Audio volume (if CD player is running). Corporate Evaluator's Guide 61 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 62
is installed in a module bay. Shows when the battery is charging. Flashes if the battery has a problem. Shows whether a computer is docked in the expansion base. Formats are defined in BIOS Setup. Shows the ), in eight steps. Shows remaining charge as a percentage. 62 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 63
"To replace a plug-in module" on page 63. To install hot-swap support If your computer uses Windows 98, it also includes the BayManager "hot-swap Start, Programs, Softex BayManager, Setup, then follow the onscreen instructions. To replace a plug-in module Windows 98 uses the BayManager Guide 63 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 64
do this if you are removing or inserting a hard disk drive in the module bay. -or- For any system: Undock the computer. 64 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 65
the face of the drive. (If you are using this drive for the first time, be sure to remove the cardboard packing insert.) Corporate Evaluator's Guide 65 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 66
expansion base loses power, or if you have removed the CD-ROM or DVD module from the base, you can manually open the drive to remove a CD. • Insert a straightened paper clip into the recessed hole on the front of is off, in Standby or Hibernate mode, or undocked. 66 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 67
, you can install DVD player software that lets you play DVD movies. • Run Setup on the Mediamatics CD to install the player software. Corporate Evaluator's Guide 67 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 68
software, or QuickLink with Windows 98, for sending and receiving faxes. • HP e-center, which links to a web site that allows you to receive this speed or support this technology. Please check with your service provider for information on its capabilities. Furthermore, download transmission rates - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 69
only. • Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country the modem cable whenever you are using the modem. Corporate Evaluator's Guide 69 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 70
transfer an existing Internet account to this computer, or set up an Internet connection manually. -or- Click Start, Programs, Online Services, and select one of the listed ISPs. This begins the registration process for the that case, cancel the wizard and launch AOL. 70 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 71
dial in to a network You can use the modem to dial in to a LAN (local area network) that supports dial-in connections. This gives you access to network resources from a remote location. • See Windows Help for -in modem, see "Modem Reference Information" on page 181. Corporate Evaluator's Guide 71 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 72
protocol, you can use the &K command as shown in table of AT commands-type AT&K2 in the space for extra settings. 72 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 73
AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice. This topic includes instructions for using Outlook (Or double-click to view the message in its own window.) Corporate Evaluator's Guide 73 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 74
instructions. printer to manually, follow these steps. 1. When a fax call is coming in, click Start on the QuickLink menu bar. 2. Click Manual Fax Receive. To view and print a fax 1. In QuickLink, click the Fax Viewer tool on the toolbar. 2. Click Yes to view the fax now. 3. Click the printer - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 75
printer. If you do not want to receive faxes, stop here. 3. On the Advanced Options tab, open the Fax Service Management Console. 4. In the list under Fax Service Accessories, Communications, Fax, Send Cover Page Fax. Follow the instructions to create and send the fax. If instead you want to Guide 75 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 76
area network (LAN). This gives you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. If connector. 3. Windows 98: open Network in Control Panel to set up support for a LAN connection on your network. For example, you can add Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 77
and expanding the communication capabilities of the computer. The computer supports standard Type II PC Cards (PCMCIA and CardBus). The slot also supports Zoomed Video, which allows a Zoomed Video card to show its outer edge is flush with the casing of the computer. Corporate Evaluator's Guide 77 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 78
Hardware icon in the taskbar, then click Stop. This protects your data and helps avoid unexpected problems. If needed, you can restart the card by removing and then reinserting it. 2. Flip the Accessories section of the HP Notebook web site (www.hp.com/notebooks). 78 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 79
certain models). 5. Audio jacks: audio out (headphones), external microphone. 6. PC Card slot. Locating connectors on the expansion base 1. Universal serial bus (USB) ports. Corporate Evaluator's Guide 79 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 80
1. Click Start, Settings, Control Panel, then double-click Display. 2. On the Settings tab, adjust the Screen area. Other settings are also available. 80 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 81
supports settings of up to 1024 × 768 resolution with 16M colors (24-or 32-bit). For a high-resolution external monitor, the computer supports . It supports 1600 connect a printer or other printers. You can also use it to connect a parallel Zip drive. • Connect the cable from the parallel printer - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 82
chain connection. If you have problems making this connection, contact the device manufacturer and the HP Customer Care web site (www.hp.com/go/support) for the latest version of the driver for the device. To device's serial cable to the expansion base's serial port. 82 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 83
TV set. To connect a TV set You can connect a TV set using a standard S-video cable, or an HP F1459A compositevideo adapter with a standard RCA-type video cable. 1. Connect a video cable from the TV set to the also simply resume if the computer was in Hibernate mode.) Corporate Evaluator's Guide 83 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 84
Making Connections Connecting External Devices -or- 1. Click Start, Settings, Control Panel, then double-click Display. 2. On the Settings tab, click Advanced. 3. On the Displays tab, activate the TV output. 84 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 85
Configuring and Expanding Your Computer Corporate Evaluator's Guide 85 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 86
how the computer operates. To run the BIOS Setup utility 1. Click Start, Shut Down, Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. The pointing devices are not active in BIOS Setup, so you and expansion base may have different BIOS versions. 86 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 87
. Default Detected automatically. Detected automatically. 12 Hours mm/dd/yy Detected automatically. Detected automatically. Enabled Auto Disabled NTSC 640 KB Detected automatically. Disabled Corporate Evaluator's Guide 87 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 88
I/O address Parallel Port Mode Base I/O address DMA channel Enables the floppy drive. Enables BIOS support for USB mouse, keyboard, and floppy disk drive. Sets whether the serial port is active, password for changes. Default Clear Clear Enter Enter Enabled 88 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 89
the AC adapter is connected. Disabled Lid Switch Mode Sets the action that occurs if the computer's lid is closed. Turn off LCD Corporate Evaluator's Guide 89 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 90
not affect password, date, or time changes. Save Changes Saves Setup changes, and remains in Setup. Security settings are saved when changed. 90 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 91
. 1. Click Start, Programs, HP TopTools, Setup. 2. Follow the instructions that appear on the screen. HP TopTools, HP TopTools. For information on manageable HP computers, HP TopTools, and how they lower PC operating costs, see the HP web site at www.hp.com/toptools. Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 92
on the bottom of the unit. You can use both of these slots to expand your unit's RAM. Use HP PC-100 SDRAM only. You'll need a small Phillips screwdriver for these procedures. CAUTION To install a RAM expansion snap closed. 5. Replace the cover. 6. Insert the battery. 92 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 93
replace the system RAM module If needed, you can replace your computer's system RAM module (under the keyboard) to increase the computer's RAM. Corporate Evaluator's Guide 93 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 94
hot if the computer was running recently. Do not touch the electronic components inside the computer. Static electricity can permanently damage them. 94 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 95
just above the ESC and F4 keys. 13. Slide the panel to the left and press it into place. 14. Reinstall the battery. Corporate Evaluator's Guide 95 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 96
screwdriver for this procedure. 1. Remove all four screws from the holder and drive case, then lift the drive out of the holder. 96 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 97
98 1. Install the hard drive module and reboot the computer. 2. Click Start, Run, and type fdisk. 3. When prompted, choose to enable large disk support. 4. Choose option 5 to change a current disk drive, then select drive number 2. 5. Choose option 1 to create a DOS partition, and let it use the - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 98
new hard disk drive (it may be drive D), then click Format. Follow the instructions that appear. Windows 2000 1. Install the hard drive module. 2. Click Start, Settings and click Create Partition. Follow the instructions that appear to create an NTFS partition that uses the entire drive. 98 Corporate - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 99
Using Windows 2000 Corporate Evaluator's Guide 99 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 100
pointing device support. • Install HP utilities Requirements • HP Notebook • Windows 2000 Professional CD-ROM • Windows 2000 Service Pack 1 • HP Windows 2000 Recovery CD • HP Notebook drivers for Windows 2000 Location: HP Notebook hard drive and on the HP Recovery CD in \HP\DRIVERS\W2K directory - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 101
2000 Professional 1. Insert the Windows 2000 CD in the CD-ROM drive. 2. Turn on the HP Notebook, press ESC when you see the HP Invent logo and select the CD-ROM/DVD as the boot device. 3. At the "Welcome to that you received with your retail version of Windows 2000.) Corporate Evaluator's Guide 101 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 102
. To install video support The driver is located on the Recovery CD in \HP\DRIVERS\W2K\VIDEO. To install or upgrade the video driver: 1. Run SETUP.EXE from the \HP\DRIVERS\W2K\VIDEO directory. 2. Follow the instructions on the screen to install the VIDEO driver. 3. The driver will be installed and - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 103
support The audio drivers are contained in the \HP\DRIVERS\W2K\AUDIO subdirectory. To install or upgrade the audio drivers: 1. Run ESSETUP.EXE from the \HP\DRIVERS\W2K\AUDIO directory. 2. Follow the instructions Controller. 3. Click Reinstall Driver on the General tab. Corporate Evaluator's Guide 103 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 104
I can choose a specific driver", and click Next. 6. Double-click Modems. 7. Click Have Disk. Browse to HP\DRIVERS\W2K\MODEM\PCICOMBO and double- click WDHABBE.INF. 8. Click Open then OK to "Install from Disk". 9. Select 3COM 56K V.90 Mini PCI Modem. 10. Click Next. 104 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 105
Mini PCI Ethernet adapter support The LAN drivers are contained in the \HP\DRIVERS\W2K\LAN subdirectory. To install the driver: 1. Make sure that and browse to \HP\DRIVERS\W2K\LAN directory on the HP Recovery CD and select "NET556N5". 9. Click Open and initialize driver installation by clicking Next - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 106
Driver tab. 11. Click Update Driver... 12. Click Next on the "Upgrade Device Driver driver from the \HP\DRIVERS\W2K\TRACKPNT directory on the Recovery CD. MAKE SURE YOU DO NOT ENTER THE PATH OF THE REGULAR (Windows NT 4.0/Windows 95/Windows 98) DRIVER copies the TrackPoint driver files from the - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 107
This driver is located on the HP Recovery CD in \HP\DRIVERS\W2K\HPCI. The HP the \HP\DRIVERS\W2K\HPCI directory on the Recovery CD. 2. Select "Install the HP Configuration Interface Intel® SpeedStep™ files are located on the HP Recovery CD under \HP\DRIVERS\W2K\SPEEDSTP. 1. Double-click SETUP.EXE in - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 108
Click YES to reboot the system at the "End of Installation" window. To install USB FDD support The USB FDD drivers are contained in the \HP\DRIVERS\W2K\FLOPPY subdirectory. To install the USB FDD drivers: 1. Connect the USB Floppy Disk drive to the computer. 2. The computer will identify that a new - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 109
-click the Power Options icon. 2. Select the Hibernate tab. 3. Check Enable hibernate support. 4. Click Apply. 5. Select the Power Schemes tab. 6. Change the "Plugged 2000 Service Pack 1. The Service Pack can be found and downloaded from http://www.microsoft.com. Corporate Evaluator's Guide 109 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 110
- HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 111
Using Windows 98 Corporate Evaluator's Guide 111 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 112
, you need to manually install HP Notebook-specific drivers. This section describes support. • Install audio and modem support. • Install integrated IDE support. • Install integrated LAN support. • Install TrackPoint support. • Install software patches. • Install HP utilities. Requirements • HP - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 113
a computer with a working Windows operating system to make a support utility disk. 1. Insert the Recovery CD in the CD-ROM instructions below to partition your hard disk and create the hibernation partition. 1. Insert the bootable Recovery CD in the CD-ROM drive. 2. Boot the HP Evaluator's Guide 113 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 114
HW diagnostics software in the future, press F10 during boot of the system. 11. Boot from the Support Utility Disk you previously created. 12. From the A: prompt, type SYS C: The system is now ready with the specified directory. (This directory was created previously.) 114 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 115
installed next. To install video support The video driver is contained in the \HP\DRIVERS\W98\VIDEO directory on the HP Windows 98 Recovery CD. To install or upgrade the video driver: 1. Run SETUP.EXE from the \HP\DRIVERS\W98\VIDEO directory. 2. Follow the instructions on the screen to install the - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 116
be installed after the system reboots. To install integrated IDE support The IDE drivers are contained in the \HP\DRIVERS\W98\IDE directory on the HP Recovery CD. To install the IDE drivers: 1. Run Install.bat from the \HP\DRIVERS\W98\IDE directory 2. Reboot your system. 3. Open the Device Manager - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 117
support If you have an HP Notebook equipped with an internal modem you will need to identify which modem was supplied in order to install the appropriate driver. Your HP only card and should use the drivers found on the HP\DRIVERS\W98\MODEM\PCIMODEM directory on the HP Recovery CD. If your notebook - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 118
subdirectory. If you are unsure which modem has been supplied, review Which_1.txt contained in the \HP\DRIVERS\W98\MODEM subdirectory. 1. Open the Device Manager: Right-click on My Computer and select Properties Finish. 14. Click Finish and close the Device Manager. 118 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 119
3Com 10/100 Mini PCI Ethernet adapter support The LAN drivers are contained in the \HP\DRIVERS\W98\LAN directory on the HP Windows 98 Recovery CD. To install the driver: 1. Make sure that the 3Com on PS/2 Mouse Port or IBM PS/2 TrackPoint. 8. Click the Driver tab. Corporate Evaluator's Guide 119 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 120
when the notebook is running on battery. Users with an HP Notebook utilizing the Intel® Celeron Processor may skip this section. 1. Double-click D:\HP\DRIVERS\W98\SPEEDSTP\SETUP.EXE. 2. Click Next on the installation without having to restart the computer (Hot-swap). 120 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 121
HP\DRIVERS\W98\BAYMGR directory. 2. Follow the setup instructions. 3. Click Finish to restart your computer. To install USB FDD support The USB FDD drivers are in the \HP\DRIVERS\W98\FLOPPY directory on the HP Search for the best driver for your device" HP\DRIVERS\W98\QFE. 1. Double-click \HP\DRIVERS - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 122
. 5. Repeat the proceedure for number 6, 7, and 8. in this section 6. Double-click \HP\DRIVERS\W98\QFE-DOCKING-247177\247177US8.exe 7. Double-click \HP\DRIVERS\W98\QFE-DOCKING-269388\269388USA8.exe 8. Double-clicK \HP\DRIVERS\W98\QFE-MIDI\247396US8.exe 9. Click Yes to reboot. 122 Corporate Evaluator - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 123
Using Windows NT 4.0 Corporate Evaluator's Guide 123 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 124
Pack 6a. You can get Service Pack 6a from Microsoft's web site. When installing a retail version of Windows NT 4.0, you need to manually install the HP Notebook specific drivers. The HP Notebook-specific driver package for NT 4.0 can be downloaded from http://www.hp.com/omnibook. Be informed that - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 125
support. • Install mobile enhancements. • Disable automatic CD-ROM detection. • Install Intel® SpeedStep™ Technology Applet. • Install the Euro Key patch. Requirements • HP Notebook • Retail Windows NT 4.0 CD-ROM • Windows NT 4.0 Floppy disks (3) • Windows NT Service Pack 6a • HP Notebook drivers - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 126
the HP Notebook. Driver by pressing Enter. 11. Press Enter to Continue. 12. Insert Windows NT 4.0 startup disk #3 and press Enter to Continue. 13. Read the Windows NT 4.0 Licensing Agreement. Press Page Down until you reach the end of the document. Press F8 to agree. 126 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 127
Select the type of file system to install, then press Enter. HP recommends selecting "Leave current file system intact, no changes". 19. insert the CMD CSA-64xx IDE Driver diskette. 22. Press Enter to continue loading the CMD CSA-64xx IDE Driver. 23. Setup will copy files to Evaluator's Guide 127 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 128
Agreement" and click Install. 2. Click Restart. To install HP mobile expansion base support If you have installed retail Windows NT4 and have a mobile expansion base, you need to install CMD drivers. The CMD drivers can be downloaded from http://www.hp.com/omnibook. To install or upgrade the CMD - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 129
install video support If you have installed retail Windows you need to install the video driver. The video driver is in the \HP\DRIVERS\NT4\VIDEO subdirectory. To install or upgrade the video driver: 1. Run SETUP.EXE from the \HP\DRIVERS\NT4\VIDEO directory. 2. Follow the instructions on the screen - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 130
IDE support Windows NT 4.0 installs a generic IDE Controller device driver. To increase performance, install the Intel® Ultra ATA Controller (formerly Intel PIIX4 PCI Bus Master IDE Controller). The driver is in the \HP\DRIVERS\NT4\INTELATA directory. System Requirements: • Windows NT 4.0 • Service - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 131
SYS file is stored in the \SYSTEM32\DRIVERS directory. To install pointing stick support If you have installed retail Windows NT you need to install the pointing stick drivers. The pointing stick drivers is in the \HP\DRIVERS\NT4\TRACKPNT subdirectory. To install or upgrade the - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 132
support If you have an HP Notebook equipped with an internal modem you will need to identify which modem was supplied in order to install the appropriate driver. Your HP . You should use the drivers found on HP's web site at http://www.hp.com/omnibook, in the HP\DRIVERS\NT4\MODEM\PCICOMBO directory. - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 133
support Note If your HP Notebook contains a built-in 3Com 10/100 Mini PCI Ethernet Adapter, you need to install the LAN driver service. The LAN driver and Power Management TDI service are in the \HP\DRIVERS network driver installation instructions you DHCP). Driver installation with no - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 134
. 5. Click Have Disk. Enter the directory which contains the LAN drivers (C:\HP\DRIVERS\NT4\LAN), and then click OK. 6. When the Select OEM Option for your site, and then click Next. 9. In the Network Services window, there are four default options. Unless you are following specific Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 135
then install the 3Com NT Power Management TDI service. To update the 3Com LAN driver You may need to update your driver if another version of the network driver is made available. 1. Open the Windows Adapter. 5. Click Update and provide the path to the updated driver. Corporate Evaluator's Guide 135 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 136
driver Sometimes previous or unfinished installations leave problems that affect network adapter operation. If the driver OK then reboot and reinstall the driver. If you go beyond this simple procedure Service Pack 3 or later after reinstalling the network adapter. To install mobile enhancements The HP - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 137
http://www.phoenix.com/platform/cardexec.html Requirements: • HP Notebook with Windows NT 4.0 and Service Pack 3, 4 or 5 installed • Windows NT 4.0 HP Notebook Mobile Enhancements Location: http://www.hp.com/omnibook, in \HP\DRIVERS\NT4\APM and \HP\DRIVERS\NT4\PCCRD. To install APM Phoenix APM adds - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 138
to your HP Notebook: • Plug and Play for PC Cards using standard Windows NT drivers • Plug and Play for supported network PC Taskbar. To install the 3Com Power Management TDI service To install: 1. Use Windows Explorer to view the C:\HP\DRIVERS\NT4\LAN subdirectory and double-click on TDIINST.EXE - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 139
click OK. 3. Select the HKEY_LOCAL_MACHINE window and go to SYSTEM\CURRENTCONTROLSET\SERVICES\CDROM. 4. Double-click on Autorun. 5. Enter 0 and click OK processor. The Intel SpeedStep files can be downloaded from http://www.hp.com/omnibook under \HP\DRIVERS\NT4\SPEEDSTP. 1. Double-click SETUP.EXE in - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 140
The Euro Key Patch allows you to type the Euro currency symbol in Windows NT. To install the Euro Key Patch: 1. Go to http://www.hp.com/omnibook, then to the \HP\DRIVERS\NT4\SPEEDSTP directory, and double-click on NT4_EURO.EXE. 2. When prompted, click Yes to restart the computer. The - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 141
Troubleshooting Your Computer Corporate Evaluator's Guide 141 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 142
they are presented. Here are some other sources of information for troubleshooting: • Click Start, Help, and use the Windows Troubleshooters. • See the Microsoft Windows manual shipped with the computer. • For updated information, see the HP Notes in the online HP Library or on the Recovery CD in - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 143
Your Computer Troubleshooting Techniques If sound does not record • Check the software the built-in microphone and built-in speakers at the same time. CD-ROM and DVD Problems If you can't boot from a CD or DVD in the CD/DVD drive • Make sure the Play button to resume. Corporate Evaluator's Guide 143 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 144
Troubleshooting Your Computer Troubleshooting Techniques • The DVD may be double-sided. Open the DVD tray, and read the text near the center hole of the WordPad, but cannot find the Wordpad.exe program file. Type C:\Program Files\Accessories in the error message box. 144 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 145
Your Computer Troubleshooting Techniques Display Problems If the computer is on, but the screen is blank • Move the mouse or pointing stick. This will wake display settings using Display in Control Panel, or by rightclicking the desktop and then clicking Properties. Corporate Evaluator's Guide 145 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 146
Your Computer Troubleshooting Techniques Expansion Base Problems If you can't dock the computer or it gets doesn't work • Make sure there is only one floppy drive in the system. • Use only the HP F2008A parallel floppy cable. • If the computer is not fully docked, press and hold the undock switch - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 147
Your Computer Troubleshooting Techniques Hard Disk Drive Problems If the computer's hard drive doesn't spin • Make sure the computer has power. If necessary, connect games and other programs that drive CPU usage toward 100% can increase the computer's temperature. Corporate Evaluator's Guide 147 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 148
Your Computer Troubleshooting Techniques Keyboard and Pointing Device Problems If the pointer is button doesn't scroll in some applications • For Windows 2000, some applications do not support the default type of scrolling used by the scroll button. You can use Mouse in Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 149
on the numeric keypad. • Support for the euro symbol requires software problems while running MS-DOS programs, use the MS-DOS Troubleshooter in Windows Help: click Start, Help. • Not all third-party memory cards have been tested for use with the computer. Please check the HP Notebook web site (www.hp - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 150
your telephone company about fixing this type of problem. • If you're dialing internationally, line noise is often a problem that's difficult or impossible to eliminate. • If you have call-waiting, disable it-your telephone company can provide instructions. It can cause symptoms similar to static - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 151
Troubleshooting If you have call-waiting, disable it-your telephone company can provide instructions. If the modem dials but doesn't connect • Make sure you're or modem. • The modem at the other end may have a problem. Try dialing to a different modem. • Try disabling error correction and Guide 151 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 152
Troubleshooting from an application, make sure you've selected the fax printer. • Try turning off power management features temporarily. If excessive ask for a data line. • Check all cables and connections. Network Problems If the built-in network adapter doesn't connect to the LAN • Check 's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 153
Troubleshooter network administrator to make sure NetBEUI protocol is supported on the network. • Click Start, Find for the network adapter. PC Card (PCMCIA) Problems If the notebook doesn't recognize a PC Card IRQ to an unused value manually (Windows 98 only): Click Start, Settings, - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 154
Troubleshooting Techniques • Check the HP Customer Care web site (www.hp.com/go/support) for information about installing certain PC Cards. • Make sure your computer supports the problem PC Card: check the HP Notebook web site (www.hp in Control Panel. Performance Problems For best performance with - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 155
Your Computer Troubleshooting Techniques • Certain background operations (such utility: 1. Click Start, Shut Down, Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. If the problem occurs only on battery power, turn off Smart CPU Mode in loudly. Corporate Evaluator's Guide 155 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 156
Your Computer Troubleshooting Techniques Power and Battery Problems If the computer turns off immediately after it turns on • Battery power is probably extremely low. Plug in the AC adapter battery is more than a year or two old, you may need to replace the battery. 156 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 157
Troubleshooting Techniques • Heavy modem use can affect battery operating time. • PC Card use can affect battery operating time. • The battery gauge may need to be calibrated. Restart the computer, press F6 when the HP logo appears, and follow the instructions hibernate support is enabled Guide 157 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 158
follow the prompts to install support for APM. 5. Restart the computer. Printing Problems Hint You will usually be able to solve most printing problems by using the Print Troubleshooter in Windows Help. If a serial or parallel printer doesn't print • Make sure the printer is on and has paper - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 159
Your Computer Troubleshooting Techniques Serial, Parallel, and USB Problems If a serial mouse doesn't work • Make sure you followed the manufacturer's installation instructions completely and have installed internal modem, then select the option to disable the modem. Corporate Evaluator's Guide 159 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 160
Troubleshooting Techniques peripheral device-and the HP Notebook web site (www.hp.com/notebooks)-for the latest versions of the USB drivers and the driver for the device. diagnostics- see "Testing the Hardware" on page 162. Startup Problems If the computer doesn't respond when you turn it on • Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 161
Your Computer Troubleshooting Techniques • Don't touch the pointing resume if it has a network card installed. While the operating system is loading drivers and checking hardware and network connections, you will see a blinking cursor on your to the network logon. Corporate Evaluator's Guide 161 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 162
Troubleshooting the program so drivers can be loaded. To run the e-DiagTools diagnostic test 1. Click Start, Shut Down, Restart. 2. When the HP logo appears, running the advanced tests, press F4 to view the Support Ticket. Then press F3 to exit. 8. Optional: Run the advanced tests. - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 163
Troubleshooting Support Ticket. In Windows, click Start, Programs, HP e-DiagTools, e-DiagTools for Windows. 14. Click View to display the Support Ticket. 15. To add information about your problem recommended by your support agent. e-DiagTools . If you have trouble running e-DiagTools diagnostics - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 164
in these locations: • On your computer's hard drive under C:\hp\Drivers. • On the Recovery CD under \hp\Drivers. • On the HP Customer Care web site (www.hp.com/go/support). This web site contains the latest updates of software drivers for different operating systems. CAUTION To recover the factory - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 165
Troubleshooting Your Computer Recovering and Reinstalling Software 5. When the HP instructions follow any instructions that a Support Utility disk hp\Bootdisk directory on the Recovery CD. 3. Copy the MS-DOS device drivers from the installation software provided with the CD-ROM drive to the Support - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 166
CAUTION Troubleshooting Your Computer Recovering and Reinstalling Software 4. In the CONFIG.SYS file on the Support Utility disk, enable or disable the appropriate drivers for your CD-ROM drive: • For a PC Card drive: REM the line containing the HP driver (OAKCDROM), and insert the command to run - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 167
Troubleshooting Your Computer Recovering 6. Click Start, Programs, HP e-DiagTools, e-DiagTools for Windows. 7. Click Update, select Download Now and click OK. Follow the instructions that appear. Once the from the HP Customer Care web site (www.hp.com/go/support). Corporate Evaluator's Guide 167 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 168
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Support and Service Corporate Evaluator's Guide 169 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 170
subscriptions, and service parts. • HP Notebook Computer web site. Get the latest information about technical support, including e-mail and telephone support, plus information about warranty and support programs. www.hp.com/notebooks To contact the HP Customer Care Center HP Customer Care Centers - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 171
the HP Notebook web site (www.hp.com/notebooks) under Support. To call the HP Customer Care Center, check the following table for the Center in your area. For the most current list of phone numbers, see the HP Notebook web site (www.hp.com/notebooks) under Support. Corporate Evaluator's Guide 171 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 172
Support and Service Getting RSA: 086-000-1030 Outside RSA: +27-11-258-9301 For best service, make sure you have as much of the following available when you call. Your computer's operating system. • Any messages displayed when the problem occurred. • Were there any changes to the computer, software, - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 173
service location. If your computer is no longer under warranty. Contact an HP-authorized reseller or the HP Customer Care Center-see "To contact the HP Customer Care Center" on page 170. The support . • Any hardware not involved in the problem and not requested for repair. 3. When sending Guide 173 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 174
Support and Service Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP performance to new. 2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 175
Support and Service Hewlett-Packard Limited Warranty Statement 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP TO THE SALE OF THIS PRODUCT TO YOU. Corporate Evaluator's Guide 175 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 176
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Specifications and Regulatory Information Corporate Evaluator's Guide 177 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 178
the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes external, low-power processor. 32-KB (16-KB instruction, 16-KB data) L1 cache. 32-bit PCI bus. colors). Zoomed Video support for PC Card slot. 3D and OpenGL graphics support. Celeron models: Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 179
RAM bus. Computer: Built-in speaker. 3D-enhanced PCI bus audio with Zoomed Video support. Built-in microphone. Separate audio-off button with indicator light. Headphone-out and microphone- 27ter, V.29, V.21 channel 2. Local modem adapter provided for non-U.S. regions. Corporate Evaluator's Guide 179 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 180
115,200-bps serial (16550 UART). 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out with DDC support. (Resolution up to 1600 × 1200 × 64K or 16M colors. Refresh rate of 60 to 100 Hz, depending on . PCI IDE controller: CMD PCI-648. Audio controller: OZ163. 180 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 181
Escape to online command mode (not preceded by AT) Pause (not preceded by AT), 125 ms default Answer manually Repeat last command (not preceded by AT) Dial a phone number and issue other optional commands: 0-9=Dial digit the checksum Display the RAM test results Corporate Evaluator's Guide 181 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 182
codes Enable data compression result codes Enable modulation result codes Enable data compression result codes and add V.42bis and MNP 5 protocol indicators 182 Corporate Evaluator's Guide - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 183
on both ends Flow control for received data - send XON/XOFF signals to your modem only HP Eng/Ack in Host mode HP Eng/Ack in Terminal Mode Flow control for received data - If error correction is used, send , 37=54666, 38=56000, 39=57333 Store user profile 0 to memory Corporate Evaluator's Guide 183 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 184
rings before the modem auto-answers a call (0 means autoanswer is disabled and manual answer is in effect) Counts and logs the number of rings Designates the 0-255 0-255 0-255 0-127 0-127 0-255 184 Corporate Evaluator's Guide Default 0 rings 0 rings 43 13 10 8 3 60 2 6 7 70 1 0 0 0 0 0 1 17 19 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 185
(3Com) Code 0 1 2 3 4 5 6 7 8 Meaning OK CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIAL TONE BUSY NO ANSWER Range Default 0 0-255 8 0-255 20 2 0 0 0-255 0 Corporate Evaluator's Guide 185 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 186
Rated Voltage and Current 125 Vac (3 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 125 Vac (3 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 250 Vac (2.5 A) HP Part Number 8120-6313 8120-6314 8120-8699 8120-6312 8120-6316 8120-6317 8120-8367 8120-8452 8120-8373 186 Corporate Evaluator - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 187
HP OmniBook Series computers: - HP F2098 (main battery) - HP F2014 (secondary battery) • To avoid risk of fire, burns, or damage to your battery pack, do not allow any metal object to touch the battery contacts. • Do not disassemble the battery. There are no serviceable dealer or HP sales office. - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 188
, but the following precautions are recommended: • Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center-see "To contact the HP Customer Care Center" on page 170. • Do not attempt to make any adjustment of - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 189
radio/television technician, or the following booklet, prepared by the Federal Communications Commission: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock Number 004-000-00345-4. At the first - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 190
declares that the product(s) Trade name: Hewlett-Packard Company Product name: HP OmniBook 500 and HP F2096A expansion base Complies with Part 15 of the FCC Rules. Operation termination point. In event of problems, you should contact your equipment supplier in the first instance. - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 191
to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard-see "To contact the HP Customer Care Center" on page 170. Japan Japan Telecommunications Approval JATE meet the specifications listed on the following pages. Corporate Evaluator's Guide 191 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 192
Regulatory Information Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer's Name: Hewlett- interference that may cause undesired operation. Corvallis, OR, August 30, 2000 The HP F1454A and F1781A ac/dc adapter used with this product is designed to operate on - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 193
Regulatory Information Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer's Name: Hewlett- interference that may cause undesired operation. Corvallis, OR, August 30, 2000 The HP F1454A and F1781A ac/dc adapter used with this product is designed to operate on - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 194
- HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 195
70 Applications key, 35 AT commands, 71, 181 audio adjusting volume, 142 connecting devices, 83 troubleshooting, 142 audio jacks, 15, 19 audio-off button/LED, 15, 37 B battery best use of 80 settings, 36 switching to external, 35 troubleshooting, 145 turning off, 52 Corporate Evaluator's Guide 195 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 196
, 96, 97 locking, 42 NTFS format, 165 preparing for use, 97 protecting, 45 replacing, 96 time-out, 89 troubleshooting, 147 Utility partition, 96 hardware specifications, 178 Hewlett-Packard support, 142 hibernate, 52 mode, 30 time-out, 89 Hibernate mode docking, 59 status lights, 17 hot keys, 33 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 197
Presentation Ready, 38 presentations, 38 preparing, 38 showing, 38 printing compatible printers, 81 parallel connection, 81 troubleshooting, 158 processor speed, 51, 89 protection files, 42 hard drive lock, software, 164 Recovery CD diagnostics, 163 replacing, 166 Corporate Evaluator's Guide 197 - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 198
, 20 connecting, 82 troubleshooting, 159 service (repair), 142 shut down Support Ticket, 163 Support Utility disk, 165 suspending and display life, 46 resuming and, 161 saving power, 55 time-out, 89 troubleshooting , 15 troubleshooting, 142 W warranty, 173 web sites HP Customer Care, 14 HP Notebooks, - HP OmniBook 500 | hp omnibook 500 - Corporate Evaluator's Guide - Page 199
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HP OmniBook 500
Corporate Evaluator’s Guide