Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 124

Host bus adapter mini is missing physical disks and backplane in Windows

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2 Ensure that all configurations and data is backed up prior to updating BIOS or Firmware. 3 Update latest BIOS, firmware and related drivers. 4 Perform general hardware diagnostic to ensure system health. 5 If the issue persists, call Dell Technical Support for assistance. . Host bus adapter mini is missing physical disks and backplane in Windows Issue-On a server platform that supports HBA330 mini card, if you make any of the following changes: • Move the rear backplane of R730XD to an onboard controller. • Move an HBA330 mini from one server with one backplane configuration to another server with a different backplane configuration. after Windows is installed, then the operating system does not detect a physical disk. However, the iDRAC and HBA330 BIOS displays all the physical disks as working fine. NOTE: This issue affects the Windows operating system. However, iDRAC and HBA330 BIOS displays all disks and backplanes as working fine. The presence of a Generic SCSI Enclosure device in Device Manager is required for Storage Spaces Direct. If this device is not available, no enclosure is presented in Cluster Manager that is required for Storage Spaces Direct. Workaround-Do not replace hardware. The HBA330 mini Windows driver writes a Driver Mapping Page to the HBA330 mini firmware. If the backplane configuration is changed after the Operating System is installed, the information displayed on the Driver Mapping page is incorrect and you need to reset the page. To reset the Driver Mapping page, use a boot image. If you observe this issue again, contact the Dell Technical Support. Converting evaluation OS version to retail OS version Issue:Customer is attempting to install Windows 2012 R2 using the license key provided by Dell EMC but do not have the media at hand. Customer then proceed to use the evaluation version to upgrade but the version did not match. Errors occurred when inserting the license key. Corrective actions: To fix the issue, follow the guidelines from the link below. https://docs.microsoft.com/en-us/windows-server/get-started/supportedupgrade-paths Partitions on disk selected for installation of Hyper-V server 2012 Error occurred during installation of Hyper-V server 2012 as the partitions on disk selected for installation are not in recommended order. The recommended configuration order includes a Windows RE Tools partition, a system partition, an Microsoft® Reserved partition (MSR), a Windows partition, and a recovery image partition. The Microsoft Windows RE Tools partition and system partition before you add the Windows partition. Add the partition that contains the recovery image at the end. This partition order helps keep the system and the Windows RE Tools partition safe, during actions such as removing the recovery image partition or changing the size of the Windows partition. 124 Troubleshooting operating system issues

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2
Ensure that all
configurations
and data is backed up prior to updating BIOS or Firmware.
3
Update latest BIOS,
firmware
and related drivers.
4
Perform general hardware diagnostic to ensure system health.
5
If the issue persists, call Dell Technical Support for assistance.
.
Host bus adapter mini is missing physical disks and backplane
in Windows
Issue
—On a server platform that supports HBA330 mini card, if you make any of the following changes:
•
Move the rear backplane of R730XD to an onboard controller.
•
Move an HBA330 mini from one server with one backplane
configuration
to another server with a
different
backplane
configuration.
after Windows is installed, then the operating system does not detect a physical disk. However, the iDRAC and HBA330 BIOS displays all
the physical disks as working
fine.
NOTE:
This issue
affects
the Windows operating system. However, iDRAC and HBA330 BIOS displays all disks and backplanes as
working
fine.
The presence of a Generic SCSI Enclosure device in Device Manager is required for Storage Spaces Direct. If this
device is not available, no enclosure is presented in Cluster Manager that is required for Storage Spaces Direct.
Workaround
—Do not replace hardware. The HBA330 mini Windows driver writes a Driver Mapping Page to the HBA330 mini
firmware.
If
the backplane
configuration
is changed after the Operating System is installed, the information displayed on the Driver Mapping page is
incorrect and you need to reset the page. To reset the Driver Mapping page, use a boot image. If you observe this issue again, contact the
Dell Technical Support.
Converting evaluation OS version to retail OS version
Issue:
Customer is attempting to install Windows 2012 R2 using the license key provided by Dell EMC but do not have the media at hand.
Customer then proceed to use the evaluation version to upgrade but the version did not match. Errors occurred when inserting the license
key.
Corrective actions:
To
fix
the issue, follow the guidelines from the link below.
upgrade-paths
Partitions on disk selected for installation of Hyper-V server
2012
Error occurred during installation of Hyper-V server 2012 as the partitions on disk selected for installation are not in recommended order.
The recommended
configuration
order includes a Windows RE Tools partition, a system partition, an Microsoft® Reserved partition (MSR),
a Windows partition, and a recovery image partition.
The Microsoft Windows RE Tools partition and system partition before you add the Windows partition. Add the partition that contains the
recovery image at the end. This partition order helps keep the system and the Windows RE Tools partition safe, during actions such as
removing the recovery image partition or changing the size of the Windows partition.
124
Troubleshooting operating system issues