Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 37

Debugging mini crash dump files using by WinDbg in Windows operating system, files

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Error number (PSA and ePSA) Error message Description Steps • Remaining capacity low PSA NA ePSA 2000-8165 PSA NA ePSA 2000-8166 PSA NA ePSA 2000-8170 OS - MBR code is unknown, possibly infected by a virus The Master Boot Record on the 1 Hard Disk Drive has unrecognized code present 2 which is an indication of a virus infecting the system. It is recommended that you scan your system with an up-to-date antivirus application. OS - Detected virus (s) A virus appears to be infecting 1 the system. It is recommended that you scan your system with an up-to-date antivirus application. PCIe - Training error on device The system is reporting an error 1 PciTag [s] VendorID [x] DeviceID on a PCIe adapter. [x] SVid [x] SDid [x] Link 2 Degraded, maxLinkWidth = x[d], 3 negotiatedLinkWidth = x[d] Update and run your antivirus software. Update or reinstall your OS. Update and run your antivirus software. Reseat the PCIe adapter. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8415 Cables - BIOS reports no testable cable/jumper/ connector/sensor An internal failure of the 1 Update to the latest BIOS diagnostic tool, not a hardware version. failure. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8611 Audio - User reported not hearing speaker tones If the beep was not heard, verify 1 that the internal speakers are connected properly. On some 2 systems, internal speakers are a purchased option. For a given 3 system, if the speaker is optional, it might not exist on that system. 4 If audio is not heard, make sure to unplug anything plugged into an external headphone jack and re-run the test. External HP jacks can mute the internal speakers at the hardware level. Unplug all external Audio Jacks. Reseat the internal speaker connector. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support Debugging mini crash dump files using by WinDbg in Windows operating system Prerequisites 1 Click Start > Control Panel > System. Running diagnostics 37

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Error number (PSA and ePSA)
Error message
Description
Steps
•
Remaining capacity low
PSA NA
ePSA 2000-8165
OS - MBR code is unknown,
possibly infected by a virus
The Master Boot Record on the
Hard Disk Drive has
unrecognized code present
which is an indication of a virus
infecting the system. It is
recommended that you scan
your system with an up-to-date
antivirus application.
1
Update and run your anti-
virus software.
2
Update or reinstall your OS.
PSA NA
ePSA 2000-8166
OS - Detected virus (s)
A virus appears to be infecting
the system. It is recommended
that you scan your system with
an up-to-date antivirus
application.
1
Update and run your anti-
virus software.
PSA NA
ePSA 2000-8170
PCIe - Training error on device
PciTag [s] VendorID [x] DeviceID
[x] SVid [x] SDid [x] Link
Degraded, maxLinkWidth = x[d],
negotiatedLinkWidth = x[d]
The system is reporting an error
on a PCIe adapter.
1
Reseat the PCIe adapter.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8415
Cables - BIOS reports no
testable cable/jumper/
connector/sensor
An internal failure of the
diagnostic tool, not a hardware
failure.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8611
Audio - User reported not
hearing speaker tones
If the beep was not heard, verify
that the internal speakers are
connected properly. On some
systems, internal speakers are a
purchased option. For a given
system, if the speaker is optional,
it might not exist on that system.
If audio is not heard, make sure
to unplug anything plugged into
an external headphone jack and
re-run the test. External HP
jacks can mute the internal
speakers at the hardware level.
1
Unplug all external Audio
Jacks.
2
Reseat the internal speaker
connector.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Dell Technical Support
Debugging mini crash dump
files
using by WinDbg in
Windows operating system
Prerequisites
1
Click
Start
>
Control Panel
>
System
.
Running diagnostics
37