Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 95

Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers

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Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the RAID level and virtual disks An online virtual disk can be reconfigured in ways that expand its capacity and/or changes its RAID level. For more information, go to Changing the RAID level on PowerEdge server. Lost shared storage access Issue: Lost shared storage access. Corrective action: Update the system's driver and firmware to the latest version. Order of updates should be: • CMC • iDRAC/LCC • BIOS • PERC • SPERC • VRTX mainboard • NIC driver • NIC firmware • Switch firmware The following links contain the system drivers and firmware for VRTX: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The server LCD presents a error message, or an error message is generated when running the Enhanced Pre-Boot System Assessment (ePSA). For information about the event and error messages generated by the system firmware and agents that monitor system components, see the Error Code Lookup page, at qrl.dell.com. Troubleshooting hardware issues 95

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Chassis infrastructure
firmware:
SPERC
firmware:
SPERC driver:
Reconfiguring
the RAID level and virtual disks
An online virtual disk can be
reconfigured
in ways that expand its capacity and/or changes its RAID level. For more information, go to
Changing the RAID level on PowerEdge server.
Lost shared storage access
Issue:
Lost shared storage access.
Corrective action:
Update the system’s driver and
firmware
to the latest version. Order of updates should be:
•
CMC
•
iDRAC/LCC
•
BIOS
•
PERC
•
SPERC
•
VRTX mainboard
•
NIC driver
•
NIC
firmware
•
Switch
firmware
The following links contain the system drivers and
firmware
for VRTX:
VRTX chassis infrastructure
firmware
bundle:
VRTX drivers and downloads website:
Troubleshooting memory or battery errors on the PERC
controller on Dell PowerEdge servers
Interpreting LCD and Embedded Diagnostic event messages
Issue:
The server LCD presents a error message, or an error message is generated when running the Enhanced Pre-Boot
System Assessment (ePSA).
Solution:
For information about the event and error messages generated by the system
firmware
and agents that monitor
system components, see the Error Code Lookup page, at
qrl.dell.com
.
Troubleshooting hardware issues
95