Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 29

PSA LCD Panel - Error accessing, Memory EEPROM in the LCD

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Error number (PSA and ePSA) PSA 1000-0321 ePSA 2000-0321 PSA 1000-0322 ePSA 2000-0322 Error message Description Steps PSA LCD EDID - unable to access EDID EEPROM ePSA Unable to detect LCD LCD Extended Display 1 Identification Data (EDID) - unable to access the EDID 2 Electrically Erasable Programmable Read-Only 3 Memory (EEPROM) in the LCD display is indicating a data failure. 4 If there is video on the LCD, then the Display does not need replacement. Update to the latest BIOS version. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics.. If failure continues, contact Dell Technical Support PSA LCD Panel - Error accessing LCD panel - unable to modify 1 the LCD inverter brightness. Try to adjust the ePSA LCD panel - unable to modify brightness brightness in Windows using the 2 hotkeys. Boot to the BIOS and see if brightness can be adjusted 3 at that point outside of Windows 4 Update to the latest BIOS version. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0323 LCD panel - Unable to detect inverter lamp status. Check LCD connector and cables. 1 Update to the latest BIOS version. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0324 PSA NA ePSA 2000-0325 PSA 1000-0326 ePSA 2000-0326 LCD panel - user reported LCD BIST colors were not displayed You may get this error if you 1 answered No to the LCD BIST test instead of Yes. If you 2 were able to clearly see red, blue, green white and white screen 3 with text without distortion, lines, or color problems, re-run 4 the diagnostic and if the screens appear normal, click Yes LCD panel - user provided no input for LCD BIST You may get this error if you 1 answered No to the LCD BIST test instead of Yes. If you 2 were able to clearly see red, blue, green white and white screen 3 with text without distortion, lines, or color problems, re-run 4 the diagnostic and if the screens appear normal, click Yes LCD panel - unable to turn lamp on or off The backlight lamp was not able 1 to be turned on or off during the diagnostic testing 2 3 4 Update to the latest BIOS version. Turn off your computer and reconnect your LCD cable. Repeat the LCD BIST diagnostics. If failure continues, contact Dell Technical Support Update to the latest BIOS version. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Technical Support Update to the latest BIOS. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Technical Support Running diagnostics 29

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Error number (PSA and ePSA)
Error message
Description
Steps
PSA 1000-0321
ePSA 2000-0321
PSA LCD EDID - unable to
access EDID EEPROM
ePSA Unable to detect LCD
LCD Extended Display
Identification
Data (EDID) -
unable to access the EDID
Electrically Erasable
Programmable Read-Only
Memory (EEPROM) in the LCD
display is indicating a data failure.
If there is video on the LCD, then
the Display does not need
replacement.
1
Update to the latest BIOS
version.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the PSA
diagnostics..
4
If failure continues, contact
Dell Technical Support
PSA 1000-0322
ePSA 2000-0322
PSA LCD Panel - Error accessing
the LCD inverter
ePSA LCD panel - unable to
modify brightness
LCD panel - unable to modify
brightness. Try to adjust the
brightness in Windows using the
hotkeys. Boot to the BIOS and
see if brightness can be adjusted
at that point outside of Windows
1
Update to the latest BIOS
version.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0323
LCD panel - Unable to detect
inverter lamp status.
Check LCD connector and
cables.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0324
LCD panel - user reported LCD
BIST colors were not displayed
You may get this error if you
answered No to the LCD
BIST test instead of Yes. If you
were able to clearly see red, blue,
green white and white screen
with text without distortion,
lines, or color problems, re-run
the diagnostic and if the screens
appear normal, click Yes
1
Update to the latest BIOS
version.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the LCD BIST
diagnostics.
4
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0325
LCD panel - user provided no
input for LCD BIST
You may get this error if you
answered No to the LCD
BIST test instead of Yes. If you
were able to clearly see red, blue,
green white and white screen
with text without distortion,
lines, or color problems, re-run
the diagnostic and if the screens
appear normal, click Yes
1
Update to the latest BIOS
version.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Technical Support
PSA 1000-0326
ePSA 2000-0326
LCD panel - unable to turn lamp
on or
off
The backlight lamp was not able
to be turned on or
off
during the
diagnostic testing
1
Update to the latest BIOS.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Technical Support
Running diagnostics
29