Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 28

Repeat the PSA

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Error number (PSA and ePSA) Error message Description USB devices in a different port. Try a known good USB device. Steps 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 PSA NA ePSA 2000-0245 PSA NA ePSA 2000-0251 System board - USB device System board - USB device Event Log - the log contains failing records. An error occurred during the 1 tests that may involve the USB controller or ports of the main 2 system board of the system. Disconnect any USB devices and 3 run the diagnostic again. Test USB devices in a different port. Try a known good USB device. An error occurred during the 1 tests that may involve the USB controller or ports of the main 2 system board of the system. Disconnect any USB devices and 3 run the diagnostic again. Test USB devices in a different port. Try a known good USB device. This relates to BIOS events in 1 servers only. 2 Update to the latest BIOS version Repeat the PSA diagnostics If failure continues, contact Dell Technical Support Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support Update to the latest BIOS version. Repeat the PSA diagnostics. PSA NA ePSA 2000-0261 System board - Data errors. Multiple memory DIMMs failed, 1 presumed to be caused by Update to the latest BIOS version. motherboard issues. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - pointing stick/ touchpad not detected The mouse, touchpad, or 1 trackstick is not being detected by the diagnostic tools. Power 2 the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or 3 mouse has not been disabled. 4 Update to the latest BIOS version. If your mouse, touchpad, or pointing stick is disconnected, reconnect it. For laptops, make sure that your touchpad is active. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0314 Thermal - the (s) reading (dc) exceeds the thermal limit. The system board, heat sink, fan, 1 or processor are failing the diagnostic tools. 2 3 Update to the latest BIOS version. Check the logs, the fan and for any other signs of overheating. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0315 Sensor - the (s) reading (dc) is The system board or sensor is lower than expected failing the diagnostic tools. 1 Update to the latest BIOS version 2 Check the system logs. 3 If failure continues, contact Technical Support 28 Running diagnostics

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Error number (PSA and ePSA)
Error message
Description
Steps
USB devices in a
different
port.
Try a known good USB device.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0244
System board - USB device
An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices and
run the diagnostic again. Test
USB devices in a
different
port.
Try a known good USB device.
1
Update to the latest BIOS
version
2
Repeat the PSA
diagnostics
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0245
System board - USB device
An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices and
run the diagnostic again. Test
USB devices in a
different
port.
Try a known good USB device.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0251
Event Log - the log contains
failing records.
This relates to BIOS events in
servers only.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
PSA NA
ePSA 2000-0261
System board - Data errors.
Multiple memory DIMMs failed,
presumed to be caused by
motherboard issues.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0313
Touchpad - pointing stick/
touchpad not detected
The mouse, touchpad, or
trackstick is not being detected
by the diagnostic tools. Power
the system
off,
reseat any cable
connection and check the BIOS
to ensure that the touchpad or
mouse has not been disabled.
1
Update to the latest BIOS
version.
2
If your mouse, touchpad, or
pointing stick is
disconnected, reconnect it.
3
For laptops, make sure that
your touchpad is active.
4
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0314
Thermal - the (s) reading (dc)
exceeds the thermal limit.
The system board, heat sink, fan,
or processor are failing the
diagnostic tools.
1
Update to the latest BIOS
version.
2
Check the logs, the fan and
for any other signs of
overheating.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0315
Sensor - the (s) reading (dc) is
lower than expected
The system board or sensor is
failing the diagnostic tools.
1
Update to the latest BIOS
version
2
Check the system logs.
3
If failure continues, contact
Technical Support
28
Running diagnostics