Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 131

Getting help, Contacting Dell EMC, Downloading the drivers and firmware

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7 Getting help Topics: • Contacting Dell EMC • Downloading the drivers and firmware • Locating Service Tag of your system Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service issues: 1 Go to Dell.com/support/home. 2 Select your country from the drop-down menu on the lower right corner of the page. 3 For customized support: a Enter your system Service Tag in the Enter your Service Tag field. b Click Submit. The support page that lists the various support categories is displayed. 4 For general support: a Select your product category. b Select your product segment. c Select your product. The support page that lists the various support categories is displayed. 5 For contact details of Dell EMC Global Technical Support: a Click Global Technical Support. b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Downloading the drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1 Go to Dell.com/support/drivers. 2 Under the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag box, and then click Submit. NOTE: If you do not have the Service Tag, select Detect PC to allow the system to automatically detect your Service Tag, or under General support, navigate to your product. 3 Click Drivers & Downloads. The drivers that are applicable to your selection are displayed. 4 Download the drivers to a USB drive, CD, or DVD. Getting help 131

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Getting help
Topics:
•
Contacting Dell EMC
•
Downloading the drivers and
firmware
•
Locating Service Tag of your system
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you
can
find
contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service
issues:
1
Go to
Dell.com/support/home
.
2
Select your country from the drop-down menu on the lower right corner of the page.
3
For customized support:
a
Enter your system Service Tag in the
Enter your Service Tag
field.
b
Click
Submit
.
The support page that lists the various support categories is displayed.
4
For general support:
a
Select your product category.
b
Select your product segment.
c
Select your product.
The support page that lists the various support categories is displayed.
5
For contact details of Dell EMC Global Technical Support:
a
Click
Global Technical Support
.
b
The
Contact Technical Support
page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support
team.
Downloading the drivers and
firmware
Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management
firmware
on your system.
Prerequisite
Ensure that you clear the web browser cache before downloading the drivers and
firmware.
Steps
1
Go to
Dell.com/support/drivers
.
2
Under the
Drivers & Downloads
section, type the Service Tag of your system in the
Enter a Service Tag
box, and then click
Submit
.
NOTE:
If you do not have the Service Tag, select Detect PC to allow the system to automatically detect your Service
Tag, or under General support, navigate to your product.
3
Click
Drivers & Downloads
.
The drivers that are applicable to your selection are displayed.
4
Download the drivers to a USB drive, CD, or DVD.
7
Getting help
131