Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 62

Symptoms, Drive timeout error, How do I extract RAID-Controller Logs using MegaCLI for Windows

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If you have any of the above error conditions, contact Dell Technical Support. When you call, keep the SupportAssist report and the troubleshooting logs ready. How do I extract RAID-Controller Logs using MegaCLI for Windows and Linux? NOTE: To export information about the status of the RAID controller and the connected hard drives, use the MegaCLI tool by LSI (Avagotech). To create the appropriate diagnostic files, perform the following steps: 1 Download the appropriate version of the MegaCli tool for Windows Operating systems from the Avagotech support site. 2 Unzip the downloaded files and copy them in any directory on the server or host system according your installed operating system. For example, on Windows the path can be C:\temp\megacli, and on Linux the path can be /tmp/megacli. 3 Open a terminal in Linux or a command prompt in Windows operating systems and navigate to the newly created directory. 4 Now, run the following commands: • To create the RAID controller logs in Windows, use the command MegaCli.exe -FwTermLog -Dsply -aALL > ttylog.txt. • To create the Event Log in Windows, use the command MegaCli.exe -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. • To create the RAID controller logs in Linux, use the command ./MegaCli64 -FwTermLog -Dsply -aALL > /tmp/ ttylog.txt. • To create the Event Log in Linux, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. NOTE: For the most popular Linux operating systems, you also need the following file to ensure a smooth execution: Lib_Utils-1.00-09.noarch.rpm NOTE: The deleted.txt file is always stored in the MegaCli folder. Symptoms Hard disk drive making noise Description Clicking or other loud noise is heard from the hard drive. The noise can be intermittent and may or may not coincide with read or write operations. Resolution 1 Run the custom ePSA diagnostics and obtain the error code. For more information on ePSA diagnostics, see PSA/ePSA Diagnostics. 2 If the diagnostics fail, call Dell Technical Support for further assistance. 3 If the diagnostics pass, reseat the hard drive. 4 If the problem persists, call Dell Technical Support for further assistance. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as failed. 62 Troubleshooting hardware issues

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If you have any of the above error conditions, contact Dell Technical Support. When you call, keep the SupportAssist report and the
troubleshooting logs ready.
How do I extract RAID-Controller Logs using MegaCLI for Windows and
Linux?
NOTE:
To export information about the status of the RAID controller and the connected hard drives, use the MegaCLI tool by LSI
(Avagotech).
To create the appropriate diagnostic
files,
perform the following steps:
1
Download the appropriate version of the MegaCli tool for Windows Operating systems from the
Avagotech support site
.
2
Unzip the downloaded
files
and copy them in any directory on the server or host system according your installed operating system.
For example, on Windows the path can be
C:\temp\megacli
, and on Linux the path can be
/tmp/megacli
.
3
Open a terminal in Linux or a command prompt in Windows operating systems and navigate to the newly created directory.
4
Now, run the following commands:
•
To create the RAID controller logs in Windows, use the command
MegaCli.exe -FwTermLog -Dsply –aALL >
ttylog.txt
.
•
To create the Event Log in Windows, use the command
MegaCli.exe -AdpEventLog -IncludeDeleted -f
deleted.txt -aALL
.
•
To create the RAID controller logs in Linux, use the command
./MegaCli64 -FwTermLog -Dsply –aALL > /tmp/
ttylog.txt
.
•
To create the Event Log in Linux, use the command
./MegaCli64 -AdpEventLog -IncludeDeleted -f
deleted.txt -aALL
.
NOTE:
For the most popular Linux operating systems, you also need the following
file
to ensure a smooth execution: -
Lib_Utils-1.00-09.noarch.rpm
NOTE:
The deleted.txt
file
is always stored in the MegaCli folder.
Symptoms
Hard disk drive making noise
Description
Clicking or other loud noise is heard from the hard drive. The noise can be intermittent and may or may not coincide with read or write
operations.
Resolution
1
Run the custom ePSA diagnostics and obtain the error code. For more information on ePSA diagnostics, see
PSA/ePSA Diagnostics
.
2
If the diagnostics fail, call Dell Technical Support for further assistance.
3
If the diagnostics pass, reseat the hard drive.
4
If the problem persists, call Dell Technical Support for further assistance.
Drive timeout error
Issue
—Drive times out and the RAID controller displays the drive as failed.
62
Troubleshooting hardware issues