Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 30

The Liquid Crystal Display LCD

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Error number (PSA and ePSA) PSA NA ePSA 2000-0327 Error message LCD panel - unable to use BIOS interface Description Steps The Liquid Crystal Display (LCD) 1 panel does not display the BIOS screen correctly and the BIOS 2 screen is not visible on the LCD. 3 4 Update to the latest BIOS. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - unable to detect The Ambient light sensor that 1 variance in ambient light sensor automatically dims the LCD in low light did not respond during 2 the diagnostics. 3 4 Update to the latest BIOS version. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0331 Video controller - no video controller detected The system is not detecting the 1 graphics adapter. If you are using a desktop system and if a PCIe 2 expansion card is installed, reseat the card and reconnect any internal power connections to the card. Then reconnect the 3 video cable and repeat the PSA 4 diagnostic. 5 Update to the latest BIOS version. Desktop: Turn off your computer and if equipped with PCIe expansion card, reseat the card. Reconnect your LCD cable. Repeat the PSA diagnostics.. If failure continues,, contact Dell Technical Support PSA NA ePSA 2000-0332 Video memory - Video memory integrity test discrepancy PSA diagnostics detected a 1 video memory failure. Please reset the system memory and 2 update the BIOS to most current 3 version. 4 5 Update to the latest BIOS version. Reseat the system memory Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues,, contact Dell Technical Support PSA 1000-0333 ePSA 2000-0333 PSA Video - Graphics test timed out waiting for keyboard response PSA diagnostics did not record the user input (Y or N) after the video test. Ensure that you 1 ePSA Video - User provided no input for graphics test accurately answer queries that are prompted during the 2 diagnostic. 3 4 5 Error occurs when a graphics test times out while waiting for you to enter a response. Update to the latest BIOS version. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA 1000-0334 ePSA 2000-0334 Video - user reported the patterns were not displayed correctly You may get this error if you 1 You may get this error if answered No to the color test you answered No to the instead of Yes. If you were able color test instead of Yes. to clearly see both the vertical 2 Update to the latest BIOS version. 30 Running diagnostics

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Error number (PSA and ePSA)
Error message
Description
Steps
PSA NA
ePSA 2000-0327
LCD panel - unable to use BIOS
interface
The Liquid Crystal Display (LCD)
panel does not display the BIOS
screen correctly and the BIOS
screen is not visible on the LCD.
1
Update to the latest BIOS.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0328
LCD panel - unable to detect
variance in ambient light sensor
The Ambient light sensor that
automatically dims the LCD in
low light did not respond during
the diagnostics.
1
Update to the latest BIOS
version.
2
Turn
off
your computer and
reconnect your LCD cable.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0331
Video controller - no video
controller detected
The system is not detecting the
graphics adapter. If you are using
a desktop system and if a PCIe
expansion card is installed, reseat
the card and reconnect any
internal power connections to
the card. Then reconnect the
video cable and repeat the PSA
diagnostic.
1
Update to the latest BIOS
version.
2
Desktop: Turn
off
your
computer and if equipped
with PCIe expansion card,
reseat the card.
3
Reconnect your LCD cable.
4
Repeat the PSA
diagnostics..
5
If failure continues,, contact
Dell Technical Support
PSA NA
ePSA 2000-0332
Video memory - Video memory
integrity test discrepancy
PSA diagnostics detected a
video memory failure. Please
reset the system memory and
update the BIOS to most current
version.
1
Update to the latest BIOS
version.
2
Reseat the system memory
3
Turn
off
your computer and
reconnect your LCD cable.
4
Repeat the PSA
diagnostics.
5
If failure continues,, contact
Dell Technical Support
PSA 1000-0333
ePSA 2000-0333
PSA Video - Graphics test timed
out waiting for keyboard
response
ePSA Video - User provided no
input for graphics test
PSA diagnostics did not record
the user input (Y or N) after the
video test. Ensure that you
accurately answer queries that
are prompted during the
diagnostic.
1
Error occurs when a
graphics test times out
while waiting for you to
enter a response.
2
Update to the latest BIOS
version.
3
Turn
off
your computer and
reconnect your LCD cable.
4
Repeat the PSA
diagnostics.
5
If failure continues, contact
Dell Technical Support
PSA 1000-0334
ePSA 2000-0334
Video - user reported the
patterns were not displayed
correctly
You may get this error if you
answered No to the color test
instead of Yes. If you were able
to clearly see both the vertical
1
You may get this error if
you answered No to the
color test instead of Yes.
2
Update to the latest BIOS
version.
30
Running diagnostics