Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide - Page 51

Troubleshooting a storage controller, OMSA flagging PERC driver

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Troubleshooting a storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting a controller, see the documentation for your operating system and the controller. 1 Run the appropriate diagnostic test. See the Using system diagnostics section. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Remove the system cover. 4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines. 5 Ensure that each expansion card is firmly seated in its connector. 6 Install the system cover. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Remove the system cover. 10 Remove all expansion cards installed in the system. 11 Install the system cover. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section. 14 For each expansion card you removed in step 10, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Remove the system cover. c Reinstall one of the expansion cards. d Install the system cover. e Run the appropriate diagnostic test. See the Using system diagnostics section. If the problem persists, see the Getting help section. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Solution: Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. For more information, see the Downloading the drivers and firmware topic. Importing or clearing foreign configurations using the foreign configuration view screen Prerequisite About this task If one or more physical disks are removed from a configuration, the configuration on those disks is considered a foreign configuration by the RAID controller. You can use the Foreign Config screen to view information about the foreign configuration, such as disk groups, virtual disks, physical disks, space allocation, and hot spares. The foreign configuration data is displayed in the same format as configurations on the VD Mgmt Troubleshooting hardware issues 51

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Troubleshooting a storage controller
CAUTION:
Many repairs may only be done by a
certified
service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
NOTE:
When troubleshooting a controller, see the documentation for your operating system and the controller.
1
Run the appropriate diagnostic test. See the Using system diagnostics section.
2
Turn
off
the system and attached peripherals, and disconnect the system from the electrical outlet.
3
Remove the system cover.
4
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5
Ensure that each expansion card is
firmly
seated in its connector.
6
Install the system cover.
7
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8
If the problem is not resolved, turn
off
the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Remove the system cover.
10
Remove all expansion cards installed in the system.
11
Install the system cover.
12
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
14
For each expansion card you removed in step 10, perform the following steps:
a
Turn
off
the system and attached peripherals, and disconnect the system from the electrical outlet.
b
Remove the system cover.
c
Reinstall one of the expansion cards.
d
Install the system cover.
e
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the problem persists, see the Getting help section.
OMSA
flagging
PERC driver
Issue:
OpenManage Server Administrator (OMSA)
flagging
the PERC driver.
Solution:
Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management
firmware
on your
system. For more information, see the Downloading the drivers and
firmware
topic.
Importing or clearing foreign
configurations
using the foreign
configuration
view screen
Prerequisite
About this task
If one or more physical disks are removed from a
configuration,
the
configuration
on those disks is considered a foreign
configuration
by the
RAID controller.
You can use the
Foreign
Config
screen to view information about the foreign
configuration,
such as disk groups, virtual disks, physical
disks, space allocation, and hot spares. The foreign
configuration
data is displayed in the same format as
configurations
on the
VD Mgmt
Troubleshooting hardware issues
51