HP Z620 HP Remote Graphics Software 5.4.7 - Page 236
RGS error messages, Receiver error messages
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13 RGS error messages This chapter lists the error messages reported by the RGS Receiver, and describes potential reasons for the error messages. Receiver error messages Error Connection lost! Unable to connect to Sender! Authentication failed! Description The RGS Sender has closed the connection. Possible reasons include: ● The Sender may have explicitly disconnected your connection. For example a user may have selected disconnect all connections from the Sender icon or Sender GUI or the user may have logged off. ● Another user has connected to the Sender using the same username and password. ● If you connected to a desktop that was not logged in and another user logged in your connection will be disconnected. ● If you were connected to a logged in desktop and the logged in user disconnects your connection will be disconnected too. ● The network may have been disconnected, closed, or temporarily disrupted. ● The Sender service/daemon may have been stopped, restarted, or killed. ● The Sender system may have been stopped/shutdown, or re-started. ● If connecting to a Linux computer, the X Server may have been stopped or re-started. ● The Sender or X Server may have experienced a failure. If this error is reported, see Pre-connection checklist on page 84 for a list of possible causes. The RGS Sender has refused to allow a connection. Possible reasons include the following: ● The authentication credentials that you entered, such as domain name, user name and password, are not valid or recognized by the Sender system. ● The Sender's authentication is not configured appropriately. Please consult the User's manual and README.txt for the latest directions and issues with respect to configuring authentication. 220 Chapter 13 RGS error messages