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Netgear DC112A User Manual - Page 144

Troubleshooting

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11. Troubleshooting 11 This chapter provides information to help you diagnose and solve problems you might have with your cradle. This chapter contains the following sections: • Troubleshoot with the LEDs • Cannot Log In to the Cradle • Cannot Access the Internet • Changes Not Saved • Cellular Network Connectivity • WiFi Connectivity • Troubleshoot Your Network Using the Ping Utility 144

Section	Page
AirCard® Smart Cradle	1
Contents	3
1. Hardware Setup	7
Unpack Your AirCard Smart Cradle	8
Front Panel	8
Rear Panel	10
Attach the External WiFi Antennas	10
Dock the Mobile Hotspot in the Smart Cradle	11
Undock the Mobile Hotspot from the Smart Cradle	13
Position the Smart Cradle	13
Install Your Smart Cradle	14
2. Connect to the AirCard Smart Cradle	16
Connect to the AirCard Smart Cradle	17
Wired Connection	17
WiFi Connection	17
Types of Logins	18
Change the Language	18
Log In to the AirCard Smart Cradle	18
Access the AirCard Smart Cradle with NETGEAR genie Apps	19
3. Internet Setup	20
Manage a Mobile Hotspot	21
Use a WAN Internet Connection with Failover	21
Specify the Broadband Failover Detection Method	23
Manually Set Up the Internet Connection	24
Specify an Internet Connection Without a Login	24
Specify an Internet Connection That Uses a Login	25
Specify WAN Ethernet IPv6 Internet Connections	27
Requirements for Entering IPv6 Addresses	29
Use Auto Detect for an IPv6 Internet Connection	29
Use Auto Config for an IPv6 Internet Connection	30
Set Up an IPv6 6to4 Tunnel Internet Connection	32
Set Up an IPv6 Pass Through Internet Connection	33
Set Up an IPv6 Fixed Internet Connection	34
Set Up an IPv6 DHCP Internet Connection	36
Set Up an IPv6 PPPoE Internet Connection	37
Change the MTU Size	39
4. Control Internet Access	41
Set Up Parental Controls	42
Allow or Block Access to Your Network	44
Manage Network Access Control Lists	46
Use Keywords to Block Internet Sites	47
Delete Keywords from the List to Be Blocked	48
Block Services from the Internet	48
Schedule When to Block Internet Sites and Services	50
Avoid Blocking on a Trusted Computer	51
Set Up Security Event Email Notifications	51
Set Up Port Forwarding to a Local Server	53
Add a Custom Port Forwarding Service	54
Edit a Port Forwarding Service	55
Delete a Port Forwarding Entry	56
Application Example: Make a Local Web Server Public	56
How the Cradle Implements the Port Forwarding Rule	57
Set Up Port Triggering	57
Add a Port Triggering Service	58
Enable Port Triggering	59
Application Example: Port Triggering for Internet Relay Chat	60
5. Optimize Performance	61
Optimize Internet Gaming with Upstream QoS	62
Add QoS Rules	63
Set Up QoS for Applications and Online Gaming	63
Set Up QoS for a LAN Port on the AirCard Smart Cradle	65
Set Up QoS for a MAC Address	66
Edit an Upstream QoS Policy	67
Delete an Upstream QoS Policy	67
Improve Network Connections with Universal Plug and Play	68
Wi-Fi Multimedia Quality of Service	69
6. Network Settings	70
View WAN Settings	71
Set Up the AirCard Smart Cradle as a Default DMZ Server	72
Configure DMZ on an AirCard Mobile Hotspot	73
Change the Cradle’s Device Name	74
Change the LAN TCP/IP Settings	74
Specify the IP Addresses That the Cradle Assigns	76
Disable the DHCP Server Feature in the Cradle	77
Reserve LAN IP Addresses	78
Reserve an IP Address	78
Edit a Reserved IP Address Entry	79
Delete a Reserved IP Address Entry	79
Use the WPS Wizard for WiFi Connections	80
Specify Basic WiFi Settings	80
Change the WiFi Data Speed Rate Settings	82
Change the WiFi Password or Security Level	83
Set Up a Guest Network	84
Control the Wireless Radios	86
Set Up a Wireless Schedule	87
Specify WPS Settings	88
Use the Smart Cradle as a Wireless Access Point	89
Set Up the AirCard Smart Cradle in Bridge Mode	91
Set Up a Facebook WiFi Guest Network	93
7. Manage the AirCard Smart Cradle	96
Update the AirCard Smart Cradle Firmware	97
Change the admin Password	98
Recover the admin Password	99
View AirCard Smart Cradle Status	100
Display Internet Port Statistics	101
Check the Internet Connection Status	102
Manage the AirCard Smart Cradle Configuration File	103
Back Up Settings	103
Restore Configuration Settings	103
Erase the Current Configuration Setting	104
View and Customize Log Information	105
Custom Static Routes	106
Set Up a Static Route	106
Edit a Static Route	107
Delete a Static Route	108
View Devices Currently Connected to the AirCard Smart Cradle	108
Remote Management	109
Monitor Internet Traffic	111
Set Up the AirCard Smart Cradle to Respond to Pings on the Internet Port	112
8. Share a USB Device Attached to the AirCard Smart Cradle	114
USB Device Requirements	115
Access a USB Device	115
Back Up Windows Computers with ReadySHARE Vault	117
Back Up Mac Computers with Time Machine	117
Set Up a USB Hard Drive on a Mac	117
Prepare to Back Up a Large Amount of Data	118
Use Time Machine to Back Up onto a USB Hard Drive	118
Control Access to the USB Device	119
Use FTP Within the Network	120
View Network Folders on a USB Device	121
Add a Network Folder on a USB Device	122
Edit a Network Folder on a USB Device	123
Approve USB Devices	124
Safely Remove a USB Device	125
9. Access USB Devices Through the Internet	127
Access USB Devices Through the Internet	128
Set Up FTP Access Through the Internet	128
Access USB Devices Through the Internet with FTP	130
Your Personal FTP Server	130
Dynamic DNS	131
Set Up a New Dynamic DNS Account	132
Specify a DNS Account That You Already Use	133
Change the Dynamic DNS Settings	134
Set Up Your Personal FTP Server	134
10. Share a USB Printer	135
Install the Printer Driver and Cable the Printer	136
Download the ReadySHARE Printer Utility	136
Install the ReadySHARE Printer Utility	137
Use the Shared Printer	138
View or Change the Status of a Printer	139
Use the Scan Feature of a Multifunction USB Printer	140
Change NETGEAR USB Control Center Settings	141
11. Troubleshooting	144
Troubleshoot with the LEDs	145
Standard LED Behavior When the AirCard Smart Cradle is Powered On	145
Power LED Is Off or Blinking	145
Power LED Stays Amber	145
LEDs Never Turn Off	145
Internet LED Is Off	146
WiFi LEDs Are Off	146
Cannot Log In to the Cradle	146
Cannot Access the Internet	147
Troubleshoot PPPoE	148
Troubleshoot Internet Browsing	149
Changes Not Saved	149
Cellular Network Connectivity	150
WiFi Connectivity	150
Troubleshoot Your Network Using the Ping Utility	150
Test the LAN Path to Your Smart Cradle	151
Test the Path from Your Computer to a Remote Device	151
A. Supplemental Information	153
Factory Settings	154