Netgear DC112A User Manual - Page 150
Cellular Network Connectivity, WiFi Connectivity, Troubleshoot Your Network Using the Ping Utility
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AirCard Smart Cradle Cellular Network Connectivity If you are not able to access the Internet through the cellular network, do the following: • Make sure you are in an area with cellular network coverage by checking if your phone has signal. • Make sure that the Internet service for your mobile hotspot is active and the SIM card is correctly installed. • Make sure that the Auto connect feature on the mobile hotspot is set to ON. WiFi Connectivity If you are experiencing trouble connecting wirelessly to the cradle, try to isolate the problem: • Does the wireless device or computer that you are using find your wireless network? If not, check the WiFi LED on the front of the cradle. If it is off, you can press the WiFi On/Off button on the cradle to turn the cradle wireless radios back on. If you disabled the cradle's SSID broadcast, then your wireless network is hidden and does not display in your wireless client's scanning list. (By default, SSID broadcast is enabled.) • Does your wireless device support the security that you are using for your wireless network (WPA or WPA2)? • If you want to view the wireless settings for the cradle, use an Ethernet cable to connect a computer to a LAN port on the cradle. Then log in to the cradle and select BASIC > Wireless. Note: Be sure to click the Apply button if you change settings. If your wireless device finds your network but the signal strength is weak, check these conditions: • Is your cradle too far from your computer or too close? Place your computer near the cradle but at least 6 feet (1.8 meters) away and see whether the signal strength improves. • Are objects between the cradle and your computer blocking the WiFi signal? Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Troubleshooting 150