Netgear DC112A User Manual - Page 149
Troubleshoot Internet Browsing, Changes Not Saved
View all Netgear DC112A manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 149 highlights
AirCard Smart Cradle The Connection Status screen displays. 6. Check the Connection Status screen to see if your PPPoE connection is up and working. If the connection is not working, click the Connect button. The cradle continues to attempt to connect indefinitely. 7. If you cannot connect after several minutes, the cradle might be set up with an incorrect service name, user name, or password, or your ISP might be experiencing a provisioning problem. Unless you connect manually, the cradle does not authenticate using PPPoE until data is transmitted to the network. Troubleshoot Internet Browsing If your cradle can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the cradle's configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The cradle might not be configured as the default gateway in your computer. Reboot the computer and verify that the cradle address (192.168.100.1) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your cradle. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers have similar features. Changes Not Saved If the cradle does not save the changes you make in the cradle interface, do the following: • When entering configuration settings, always click the Apply button before moving to another screen or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings might be in the web browser's cache. Troubleshooting 149