McAfee EPOCDE-AA-BA Product Guide - Page 10
Managing Issues and Tickets, Appendix: Maintaining ePolicy Orchestrator Databases, Index
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Contents Adding subnets 284 Deleting subnets 285 Ignoring subnets 285 Including subnets 285 Renaming subnets 286 Viewing detected subnets and their details 286 Rogue System Detection command-line options 286 Default Rogue System Detection queries 287 22 Managing Issues and Tickets 289 Issues and how they work 290 Working with issues 290 Creating basic issues manually 290 Configuring responses to automatically create issues 291 Managing issues 294 Purging closed issues 295 Purging closed issues manually 295 Purging closed issues on a schedule 295 Tickets and how they work 296 Ways to add tickets to issues 296 Assignment of ticketed issues to users 296 How tickets and ticketed issues are closed 296 Benefits of adding comments to ticketed issues 297 How tickets are reopened 297 Ticketed issue synchronization 297 Integration with ticketing servers 297 Considerations when deleting a registered ticketing server 298 Required fields for mapping 298 Sample mappings 298 Working with tickets 301 Adding tickets to issues 301 Synchronizing ticketed issues 302 Synchronizing ticketed issues on a schedule 302 Working with ticketing servers 302 Installing extensions for ticketing server 303 Registering and mapping a ticketing server 305 Configuring the field mappings 306 Upgrading a registered ticketing server 308 A Appendix: Maintaining ePolicy Orchestrator Databases 311 Perform regular maintenance of SQL Server databases 311 Backup and restore ePolicy Orchestrator databases 312 Changing SQL Server information 312 Index 315 10 McAfee® ePolicy Orchestrator® 4.6.0 Software Product Guide