McAfee EPOCDE-AA-BA Product Guide - Page 326
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Index System Tree sorting (continued) server and system settings 39, 129 sort systems once 129 tag-based criteria 130 System Tree synchronization Active Directory integration 126 NT domain integration 126 scheduling 146 to Active Directory structure 142 system-based policies about 168 criteria 168 systems exporting from the Systems Tree 138 assigning policies to 177 pasting policy assignments to 180 policy enforcement for a product 178 properties 157 sorting into groups 141 viewing policy assignment 183 T Tag Builder wizard 132 Tag Catalog 132 tag-based sorting criteria 124, 130 tags applying 133, 134 creating with Tag Builder wizard 132 criteria-based 125, 128 criteria-based sorting 140 defined 125 excluding systems from automatic tagging 133 group sorting criteria 124 manual application of 133 permissions for 125 types 125 without criteria 125 working with 132 Technical Support, finding product information 12 Test Sort action 128 Threat Event Log about 116 working with 117 throttling, See notifications ticketed issues about 296 assignment to users 296 creating 289 how comments are handled 297 how they are closed 296 how they are reopened 297 how they are synchronized 297 synchronizing 302 synchronizing on a schedule 302 ticketing installing server extensions 303 ticketing servers about sample mappings 298 BMC Remedy Action Request System versions 6.3 and 7.0 297 configuring DNS for Service Desk 4.5 306 considerations when deleting 298 Hewlett-Packard Openview Service Desk versions 4.5 and 5.1 297 installing extensions 303 installing extensions for 303, 305 installing extensions for Remedy 304 installing extensions for Service Desk 304 integration with 297 mapping 306 mapping issues to tickets 307 mapping tickets back to issue status 307 registering 306 registering and mapping 305 required fields for mapping 298 sample mapping for Remedy 300 sample mappings for Service Desk 299 upgrading 308 working with 302 ticketing systems BMC Remedy Action Request System 289 Hewlett-Packard Openview Service Desk 289 tickets about 289, 296 adding to issues 301 associations with issues (See ticketed issues) 296 creating 289, 296 how comments are handled 297 how they are closed 296 how they are reopened 297 how they are synchronized 297 server integrations for 297 synchronizing 302 synchronizing on a schedule 302 working with 301 troubleshooting certificate authentication 60 product deployment 200 verifying properties of agent and products 153 U UNC share repositories about 79 creating and configuring 86 editing 90 enabling folder sharing 90 unmanaged repositories 79 326 McAfee® ePolicy Orchestrator® 4.6.0 Software Product Guide