McAfee EPOCDE-AA-BA Product Guide - Page 156
Locate inactive agents, Queries provided by McAfee Agent, Force complete policy and task update
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13 Working with the agent from the McAfee ePO server Locate inactive agents 8 To send minimal product properties as a result of this wake-up call, deselect Get full product properties.... The default is to send full product properties. 9 To update all policies and tasks during this wake-up call, select Force complete policy and task update. 10 Click OK to send the agent or SuperAgent wake-up call. Locate inactive agents An inactive agent is one that has not communicated with the McAfee ePO server within a user-specified time period. Some agents might become disabled or be uninstalled by users. In other cases, the system hosting the agent might have been removed from the network. McAfee recommends performing regular weekly searches for systems with these inactive agents. Task For option definitions, click ? in the interface. 1 Click Menu | Reporting | Queries & Reports. 2 In the Groups list, select the McAfee Agent shared group. 3 Click Run in the Inactive Agents row to run the query. The default configuration for this query finds systems that have not communicated with the McAfee ePO server in the last month. You can specify hours, days, weeks, quarters or years. When you find inactive agents, review their activity logs for problems that might interfere with agent-server communication. The query results allow you take a variety of actions with respect to the systems identified, including ping, delete, wake up, and re-deploy an agent. Queries provided by McAfee Agent McAfee Agent adds a number of standard queries to your ePolicy Orchestrator environment. The following queries are installed into the McAfee Agent shared group. Table 13-1 Queries provided by McAfee Agent Query Description Agent Communication Summary A pie chart of managed systems indicating whether the agents have communicated with the McAfee ePO server within the past day. Agent Handler Status A pie chart displaying Agent Handler communication status within the last hour. Agent Versions Summary A pie chart of installed agents by version number on managed systems. Inactive Agents A table listing all managed systems whose agents have not communicated within the last month. Managed nodes having point product policy enforcement failures A single group bar chart showing all nodes having at least one policy enforcement failure in the last 24 hours. Managed nodes having point A single group bar chart showing all nodes having at least one product property collection failures property collection failure in the last 24 hours. 156 McAfee® ePolicy Orchestrator® 4.6.0 Software Product Guide