McAfee EPOCDE-AA-BA Product Guide - Page 303
Installing extensions for ticketing server, Stopping and starting the server
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Managing Issues and Tickets Working with ticketing servers 22 Tasks • Installing extensions for ticketing server on page 303 You must integrate your ticketing system with ePolicy Orchestrator before you can issue tickets. The files that you copy to ePolicy Orchestrator depend on your ticketing system. • Registering and mapping a ticketing server on page 305 Use these tasks to register and map a ticketing server. You must complete these tasks before tickets can be added to issues. Only one registered ticketing server can exist at a time. • Configuring the field mappings on page 306 You must configure the field mappings for a ticketing server before you can associate tickets to issues. Installing extensions for ticketing server You must integrate your ticketing system with ePolicy Orchestrator before you can issue tickets. The files that you copy to ePolicy Orchestrator depend on your ticketing system. Task 1 Go to Start | Control Panel | Administrative Tools, then double-click Services. 2 In the Name column, double-click McAfee Policy Auditor Application Server. 3 Select the General tab. 4 Under Service status, click Stop. The server is now stopped. 5 Copy the required files for your ticketing server, then repeat steps 1-3. 6 Under Service status, click Start. The server is now running. Tasks • Stopping and starting the server on page 303 You must stop an ePolicy Orchestrator server before you can copy the files required by the ticketing server. After the files are copied, start the server. • Copying the Hewlett-Packard Openview Service Desk files on page 304 Before you can use the Hewlett-Packard Openview Service Desk (Service Desk) 5.1 or 4.5 extension, you must copy certain files. For information about these files, see your Service Desk documentation. • Copying the BMC Remedy Action Request System files on page 304 Before you can use BMC Remedy Action Request System (Remedy) extension, you must copy certain files. For information about these files, see your Remedy documentation. The Remedy extension includes support for the Remedy 6.3 and 7.0 servers. • Installing the ticketing server extensions on page 305 You must install the ticketing server extensions before you can integrate them into the ePolicy Orchestrator ticketing system. Stopping and starting the server You must stop an ePolicy Orchestrator server before you can copy the files required by the ticketing server. After the files are copied, start the server. McAfee® ePolicy Orchestrator® 4.6.0 Software Product Guide 303