HP rp3440 User Service Guide, Sixth Edition - HP 9000 rp3410/rp3440 - Page 104

Verifying the Server Configuration Using Boot Console Handler, Troubleshooting

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Verifying the Server Configuration Using Boot Console Handler To go the Information Menu, enter in from the BCH Main Menu. Use the corresponding command from the menu to verify the enter and quantity of processors, memory, and I/O cards: 1. To enter the POSSE shell, enter CO from the iLO MP Main Menu. To list all the categories available in the shell, enter help. • pr (Processors) • me (Memory) • io (Check the PCI device information to determine if the values match the devices installed in the server) 2. Verify the parameters. 3. To return to the BCH Main Menu, use the ma command . Troubleshooting This section provides basic server troubleshooting information. It is designed to help you diagnose common issues that can occur during server installation. Troubleshooting Methodology The server was tested prior to shipping. Failures encountered during installation can be due to damage that occurred in transit. Reseating connectors can clear problems that result from rough handling. If you are installing components or assemblies, compatibility problems or incorrect installations can be the cause of the problems. If you are installing components or assemblies, check that items are correctly installed and that all connectors are fully engaged. If the unit does not power on, check the power source before proceeding. If a problem is encountered during initial operation, remove any add-in or optional components and retest the server before continuing. Verify basic server operation before installing additional cards and configuring software and hardware for the server requirements. Troubleshooting is based on observation of server status indications and error messages, and by checking the SEL. You can observe the LED indicators on the front and rear of the server. Error messages are displayed on local and remote consoles. System history (console, event, and history logs) is available through the iLO MP, and is accessed through the console. Offline troubleshooting programs are available on the resource CD that is shipped with the server. To troubleshoot the server, you must be familiar with the Offline Diagnostics Environment (ODE) which runs from BCH. Descriptions and user information about offline troubleshooting tools are available on the HP website at http://www.hp.com. The offline tools are available for downloading at http://www.software.hp.com. Troubleshooting Using the Server Power Button The server Power button on the front panel operates differently depending on how long the button is held in, and on what the server is doing when the button is pressed. You must be aware of its uses to properly troubleshoot the server. Table 3-9 describes what happens when the server is at BCH, and you press the Power button. Table 3-9 Server Power Button Functions When Server is On and at BCH Action One to three seconds Five seconds or longer Reaction System power turns off immediately (hard power off) System power turns off immediately (hard power off) Table 3-10 describes what happens when the server is on with the operating system running, and you press the Power button. 104 Installing the System

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Verifying the Server Configuration Using Boot Console Handler
To go the Information Menu, enter
in
from the BCH Main Menu. Use the corresponding command
from the menu to verify the enter and quantity of processors, memory, and I/O cards:
1.
To enter the POSSE shell, enter
CO
from the iLO MP Main Menu. To list all the categories
available in the shell, enter
help
.
•
pr
(Processors)
•
me
(Memory)
•
io
(Check the PCI device information to determine if the values match the devices
installed in the server)
2.
Verify the parameters.
3.
To return to the BCH Main Menu, use the
ma
command .
Troubleshooting
This section provides basic server troubleshooting information. It is designed to help you diagnose
common issues that can occur during server installation.
Troubleshooting Methodology
The server was tested prior to shipping. Failures encountered during installation can be due to
damage that occurred in transit. Reseating connectors can clear problems that result from rough
handling. If you are installing components or assemblies, compatibility problems or incorrect
installations can be the cause of the problems. If you are installing components or assemblies,
check that items are correctly installed and that all connectors are fully engaged. If the unit does
not power on, check the power source before proceeding.
If a problem is encountered during initial operation, remove any add-in or optional components
and retest the server before continuing. Verify basic server operation before installing additional
cards and configuring software and hardware for the server requirements.
Troubleshooting is based on observation of server status indications and error messages, and by
checking the SEL. You can observe the LED indicators on the front and rear of the server. Error
messages are displayed on local and remote consoles. System history (console, event, and history
logs) is available through the iLO MP, and is accessed through the console.
Offline troubleshooting programs are available on the resource CD that is shipped with the
server. To troubleshoot the server, you must be familiar with the Offline Diagnostics Environment
(ODE) which runs from BCH. Descriptions and user information about offline troubleshooting
tools are available on the HP website at
http://www
.hp.com
.
The offline tools are available for downloading at
http://www
.softw
are.hp.com
.
Troubleshooting Using the Server Power Button
The server Power button on the front panel operates differently depending on how long the
button is held in, and on what the server is doing when the button is pressed. You must be aware
of its uses to properly troubleshoot the server.
Table 3-9
describes what happens when the server is at BCH, and you press the Power button.
Table 3-9 Server Power Button Functions When Server is On and at BCH
Reaction
Action
System power turns off immediately (hard power off)
One to three seconds
System power turns off immediately (hard power off)
Five seconds or longer
Table 3-10
describes what happens when the server is on with the operating system running,
and you press the Power button.
104
Installing the System