HP rp3440 User Service Guide, Sixth Edition - HP 9000 rp3410/rp3440 - Page 108

Information to Collect Before You Contact Support, Table 3-12 Front Control Panel LED Definitions

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Table 3-12 Front Control Panel LED Definitions (continued) LED/Button System System System Power Power Power Disk LED Thermal LED Thermal LED Locator LED/button State Attention Flash Rate Color Flashing at 1 Yellow Hz Fault Off On On Off OK Warning Flashing at 2 Red Hz Off N/A Steady Green Flashing at 1 Yellow Hz Off Off Flashing at rate of disk activity Green Steady Green Flashing at 1 Yellow Hz Flashing at 1 Blue Hz Description Warning: System needs attention. Redundancy lost, component failure pending. (Additional information can be found in the System Log) Hard fault, system halted System off Power normal Housekeeping voltage present Power off Disk activity Thermal OK Thermal warning System locator LED can be remotely or locally activated or deactivated Information to Collect Before You Contact Support Before you contact HP support: 1. Check information on troubleshooting and attempt to solve the problem. • Note failure symptoms and error indications (LEDs and messages) by checking the SEL. • Try to determine precisely what did or did not happen. 2. Collect the following information: • The model number of the server (for example, HP 9000 rp3440) • The product number of the server. This is found on the identification label, which is found at the front of the unit (typically A9956A, A9951A, and so on). • The serial number of the server. This is found on the identification label. 3. Become familiar with the server configuration: • Are you using the LAN, RS232, or web interface to monitor the server? • How many processors, DIMMs, and PCI cards have been installed? • What versions of processor, memory, and PCI cards are used and where are they installed? • What accessories are installed? 4. Determine the following: • Which firmware versions are in use? • When did the problem start? • Have recent changes been made to the system? • Which operating system and version is in use? 108 Installing the System

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Table 3-12 Front Control Panel LED Definitions
(continued)
Description
Color
Flash Rate
State
LED/Button
Warning: System needs attention. Redundancy
lost, component failure pending. (Additional
information can be found in the System Log)
Yellow
Flashing at 1
Hz
Attention
System
Hard fault, system halted
Red
Flashing at 2
Hz
Fault
System
System off
N/A
Off
Off
System
Power normal
Green
Steady
On
Power
Housekeeping voltage present
Yellow
Flashing at 1
Hz
On
Power
Power off
Off
Off
Off
Power
Disk activity
Green
Flashing at
rate of disk
activity
Disk LED
Thermal OK
Green
Steady
OK
Thermal LED
Thermal warning
Yellow
Flashing at 1
Hz
Warning
Thermal LED
System locator LED can be remotely or locally
activated or deactivated
Blue
Flashing at 1
Hz
Locator
LED/button
Information to Collect Before You Contact Support
Before you contact HP support:
1.
Check information on troubleshooting and attempt to solve the problem.
•
Note failure symptoms and error indications (LEDs and messages) by checking the SEL.
•
Try to determine precisely what did or did not happen.
2.
Collect the following information:
•
The model number of the server (for example, HP 9000 rp3440)
•
The product number of the server. This is found on the identification label, which is
found at the front of the unit (typically A9956A, A9951A, and so on).
•
The serial number of the server. This is found on the identification label.
3.
Become familiar with the server configuration:
•
Are you using the LAN, RS232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they
installed?
•
What accessories are installed?
4.
Determine the following:
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which operating system and version is in use?
108
Installing the System