HP rp3440 User Service Guide, Sixth Edition - HP 9000 rp3410/rp3440 - Page 7

Standard HP-UX Booting Using the Boot Console Handler

.........................................................

109

Booting HP-UX in Single-User Mode

............................................................................................

110

Booting HP-UX in LVM Maintenance Mode

.................................................................................

110

Shutting Down HP-UX

..................................................................................................................

110

Verifying the Server Configuration Using Boot Console Handler

.....................................................

111

5 Troubleshooting

..........................................................................................................

113

Troubleshooting Methodology

...........................................................................................................

113

Troubleshooting System Power

..........................................................................................................

113

Using the Front Panel Power Button

.............................................................................................

113

Operating System Does Boot

.........................................................................................................

114

Operating System Does Not Boot

..................................................................................................

114

Troubleshooting Using Online Support Tools

....................................................................................

114

Support Tools Manager

.................................................................................................................

114

Event Monitoring Service

..............................................................................................................

114

iLO MP

...........................................................................................................................................

115

Accessing the iLO MP Interface and System Logs

...................................................................

115

SEL

.......................................................................................................................................

115

Troubleshooting Using Offline Support Tools

....................................................................................

116

Offline Diagnostic Environment

....................................................................................................

116

Identifying and Diagnosing Hardware Problems

..............................................................................

117

Troubleshooting Using LEDs

..............................................................................................................

117

Power and System LEDs

................................................................................................................

118

LAN LEDs

......................................................................................................................................

118

System Board LEDs

.......................................................................................................................

119

Cleaning Procedures

...........................................................................................................................

120

6 Removing and Replacing Components

...................................................................

123

Safety Information

...............................................................................................................................

123

Required Service Tools

........................................................................................................................

123

Location of Internal Components and Connectors

.............................................................................

123

Removing and Replacing Server Covers and Bezel

............................................................................

126

Accessing a Rack-Mount Server

....................................................................................................

126

Extending the Server From the Rack

........................................................................................

126

Inserting the Server Into the Rack

............................................................................................

127

Removing and Replacing the Top Cover on a Rack-Mounted Server

.....................................

127

Removing the Top Cover on a Rack-Mounted Server

........................................................

127

Replacing the Top Cover on a Rack-Mounted Server

.........................................................

128

Removing and Replacing the Front Bezel on a Rack-Mounted Server

....................................

129

Removing the Front Bezel

...................................................................................................

129

Replacing the Front Bezel

...................................................................................................

129

Accessing a Pedestal-Mount Server

...............................................................................................

130

Removing the Side Covers on a Pedestal-Mounted Server

......................................................

130

Replacing the Top and Side Covers on a Pedestal-Mounted Server

...................................

132

Removing and Replacing the Front Bezel on a Pedestal-Mounted Server

.........................

134

Removing and Replacing System Fans

...............................................................................................

136

Removing a System Fan

.................................................................................................................

136

Replacing a System Fan

.................................................................................................................

138

Removing and Replacing the Power Supply

......................................................................................

138

Removing the Power Supply

.........................................................................................................

138

Replacing the Power Supply

..........................................................................................................

139

Removing and Replacing an Internal Hard Disk Drive

.....................................................................

140

Removing a Hard Disk Drive

........................................................................................................

140

Table of Contents

7

HP rp3440 User Service Guide, Sixth Edition - HP 9000 rp3410/rp3440 - Page 7

Troubleshooting, Removing and Replacing Components

Page 7 highlights

Section	Page
HP 9000 rp3410 and HP 9000 rp3440 User Service Guide	1
Table of Contents	3
About This Document	15
Intended Audience	15
New and Changed Information in This Edition	15
Publishing History	15
Document Organization	15
Typographic Conventions	16
HP-UX Release Name and Release Identifier	16
Related Documents	17
Contacting HP	17
Before You Contact HP	17
HP Contact Information	18
Subscription Service	18
Documentation Feedback	18
1 Overview	19
HP 9000 rp3410 and rp3440 Server Views	19
Detailed Server Description	20
Processor	20
Memory	20
PCI Riser	21
Internal Core I/O	21
External Core I/O	21
Power Supply Unit	21
System Board Manageability	22
Enhanced Server Manageability Using the iLO MP	22
Hard Disk Drives	22
Internal RAID	22
Firmware	22
Event IDs for Errors and Events	23
Dimensions and Values	23
System Board	23
System Board Components	24
PA RISC Processor	24
Processor Bus	25
ZX1 I/O and Memory Controller	25
Memory	25
Memory Architecture	26
DIMMs	26
Memory Array Capacities	26
Chip Spare Functionality	27
Serial Presence Detect	27
I/O Bus Interface	27
Processor Dependent Hardware Controller	27
Field Programmable Gate Array	28
BMC	28
SCSI Controller	28
IDE Interface	29
1 GB System LAN	29
USB Connectors	29
Disk and I/O Path Logging	29
Controls, Ports, and LEDs	31
Control Panel	31
Additional Controls and Indicators	33
Hot-Pluggable Disk Drive Indicators	33
Optional Removable Media Drive	33
Rear Panel	34
10/100/1000 Base-T Ethernet LAN Connector	35
USB Ports	35
SCSI Port, Ultra 3, 68-Pin	36
iLO MP Card LAN LEDs	37
Powering the Server On and Off	38
Power States	38
Powering On the Server	39
Powering On the Server Using the iLO MP	39
Powering On the Server Manually	39
Powering Off the Server	39
Powering Off the Server Using the iLO MP	39
Powering Off the Server Manually	40
2 System Specifications	41
System Configuration	41
Dimensions and Values	41
Grounding	42
Electrical Specifications	42
AC Power Cables	42
Circuit Breaker	42
System Power Specifications	43
Power and Cooling	43
Environmental Specifications	44
Operating Environment	44
Environmental Temperature Sensor	45
Nonoperating Environment	45
Cooling	45
CPU and Memory Cooling	45
Bulk Power Supply Cooling	45
PCI and Mass Storage Section Cooling	45
Acoustic Noise Specification	46
Physical and Environmental Specifications	46
3 Installing the System	47
Introduction	47
Server Views	47
Detailed Server Description	48
Features	48
Firmware	49
Event IDs for Errors and Events	49
Dimensions and Values	49
Safety Information	50
Installation Sequence and Checklist	50
Unpacking and Inspecting the Server	51
Verifying Site Preparation	51
Inspecting the Shipping Containers for Damage	51
Unpacking the Server	51
Checking the Inventory	51
Returning Damaged Equipment	52
Unloading the Server with a Lifter	52
Installing Additional Components	52
Removing and Replacing Server Covers and Bezels	52
Rack-Mounted Server	52
Accessing a Rack-Mounted Server	52
Extend the Server From the Rack	53
Insert the Server Into the Rack	53
Removing and Replacing the Top Cover on a Rack-Mounted Server	53
Removing the Top Cover on a Rack-Mounted Server	54
Replacing the Top Cover on a Rack-Mounted Server	54
Removing and Replacing the Front Bezel on a Rack-Mounted Server	55
Removing the Front Bezel on a Rack-Mounted Server	55
Replacing the Front Bezel on a Rack-Mounted Server	56
Accessing a Pedestal-Mounted Server	57
Removing the Side Cover on a Pedestal-Mounted Server	57
Removing the Top Cover on Pedestal-Mounted Server	57
Replacing the Top Cover on a Pedestal-Mounted Server	58
Replacing the Side Cover on a Pedestal-Mounted Server	59
Removing and Replacing the Front Bezel on a Pedestal-Mounted Server	60
Removing the Front Bezel on a Pedestal-Mounted Server	60
Replacing the Front Bezel on a Pedestal-Mounted Server	60
Installing Internal Hard Disk Drives	61
Installing a DVD Drive	64
Installing the DVD Drive	64
Removing and Replacing Airflow Guides	65
Removing and Replacing the Memory Airflow Guide	65
Removing the Memory Airflow Guide	65
Replacing the Memory Airflow Guide	66
Removing and Replacing the Processor Airflow Guide	66
Removing the Processor Airflow Guide	66
Replacing the Processor Airflow Guide	69
Installing Additional System Memory	70
Supported DIMM Sizes	70
Installing System Memory	71
rp3410 Memory Configuration	71
Memory Loading Rules and Performance Guidelines	72
rp3440 Memory Configuration	72
Memory Loading Rules and Performance Guidelines	72
System Firmware Requirements	72
Installation Procedure	73
Removing and Replacing the PCI Card Cage	74
Removing the PCI Card Cage	74
Replacing the PCI Card Cage	75
Installing PCI Cards	75
Installing a PCI Card	76
Installing an Additional Power Supply	76
Installing an Additional Processor Module	78
Replacing the System Battery	85
Battery Notice	85
Replacing the System Battery	85
Installing the Server Into a Rack, Non-HP Rack, or Pedestal	86
HP Rack	87
Non-HP Rack	87
Pedestal Mount	87
Connecting the Cables	87
AC Input Power	87
Core I/O Connections	87
Applying Standby Power To the Server	88
Connecting To the LAN	88
Console Setup	89
Setup Checklist	89
Setup Flowchart	90
Preparation	91
Determining the Physical iLO MP Access Method	91
Determining the iLO MP LAN Configuration Method	92
Configuring the iLO MP LAN Using DHCP and DNS	92
Configuring the iLO MP LAN Using ARP Ping	93
Configuring the iLO MP LAN Using the RS-232 Serial Port	94
Logging In to the iLO MP	95
Additional Setup	96
Modifying User Accounts and Default Password	96
Setting Up Security	97
Security Access Settings	97
Accessing the Host Console	97
Accessing the Host Console With the TUI - CO Command	97
Interacting With the iLO MP Using the Web GUI	98
Accessing the Graphic Console Using VGA	99
Enabling VGA Graphics Capability	99
Installing Your A6150B Graphics Card	100
Connecting a Monitor Using the VGA Port	100
Powering the Server ON and OFF	100
Power States	100
Powering On the Server	101
Powering On the Server Using the iLO MP PC Command	101
Powering On the Server Manually	101
Powering Off the Server	101
Powering Off the Server Using the iLO MP PC Command	102
Powering Off the Server Manually	102
Booting the Operating System	102
Supported Operating System	102
Booting and Shutting Down HP-UX	102
Standard HP-UX Booting Using the Boot Console Handler	102
Booting HP-UX in Single-User Mode	103
Booting HP-UX in LVM Maintenance Mode	103
Shutting Down HP-UX	103
Verifying the Server Configuration Using Boot Console Handler	104
Troubleshooting	104
Troubleshooting Methodology	104
Troubleshooting Using the Server Power Button	104
Server Does Not Power On	105
Operating System Does Not Boot	105
Operating System Boots with Problems	106
Intermittent Server Problems	106
DVD Problems	106
Hard Drive Problems	106
Console Problems	106
Downloading and Installing the Latest Version of the Firmware	106
Downloading the Latest Version of the Firmware	107
Installing the Latest Version of the Firmware	107
Troubleshooting Using LED Indicators	107
Front Control Panel LEDs	107
Information to Collect Before You Contact Support	108
4 Booting the Operating System	109
Supported Operating System	109
Booting and Shutting Down HP-UX	109
Standard HP-UX Booting Using the Boot Console Handler	109
Booting HP-UX in Single-User Mode	110
Booting HP-UX in LVM Maintenance Mode	110
Shutting Down HP-UX	110
Verifying the Server Configuration Using Boot Console Handler	111
5 Troubleshooting	113
Troubleshooting Methodology	113
Troubleshooting System Power	113
Using the Front Panel Power Button	113
Operating System Does Boot	114
Operating System Does Not Boot	114
Troubleshooting Using Online Support Tools	114
Support Tools Manager	114
Event Monitoring Service	114
iLO MP	115
Accessing the iLO MP Interface and System Logs	115
SEL	115
Troubleshooting Using Offline Support Tools	116
Offline Diagnostic Environment	116
Identifying and Diagnosing Hardware Problems	117
Troubleshooting Using LEDs	117
Power and System LEDs	118
LAN LEDs	118
System Board LEDs	119
Cleaning Procedures	120
6 Removing and Replacing Components	123
Safety Information	123
Required Service Tools	123
Location of Internal Components and Connectors	123
Removing and Replacing Server Covers and Bezel	126
Accessing a Rack-Mount Server	126
Extending the Server From the Rack	126
Inserting the Server Into the Rack	127
Removing and Replacing the Top Cover on a Rack-Mounted Server	127
Removing the Top Cover on a Rack-Mounted Server	127
Replacing the Top Cover on a Rack-Mounted Server	128
Removing and Replacing the Front Bezel on a Rack-Mounted Server	129
Removing the Front Bezel	129
Replacing the Front Bezel	129
Accessing a Pedestal-Mount Server	130
Removing the Side Covers on a Pedestal-Mounted Server	130
Replacing the Top and Side Covers on a Pedestal-Mounted Server	132
Removing and Replacing the Front Bezel on a Pedestal-Mounted Server	134
Removing the Front Bezel	134
Replacing the Front Bezel on a Pedestal-Mounted Server	135
Removing and Replacing System Fans	136
Removing a System Fan	136
Replacing a System Fan	138
Removing and Replacing the Power Supply	138
Removing the Power Supply	138
Replacing the Power Supply	139
Removing and Replacing an Internal Hard Disk Drive	140
Removing a Hard Disk Drive	140
Replacing a Hard Disk Drive	142
Removing and Replacing Airflow Guides	144
Removing and Replacing the Memory Airflow Guide	144
Removing the Memory Airflow Guide	144
Replacing the Memory Airflow Guide	145
Removing and Replacing the Processor Airflow Guide	145
Removing the Processor Airflow Guide	145
Replacing the Processor Airflow Guide	148
Removing and Replacing System Memory	149
Supported DIMM Sizes	149
rp3410 Memory Configuration	150
Memory Loading Rules	151
rp3440 Memory Configuration	151
Memory Loading Rules	151
System Firmware Requirements	151
Replacing Deallocated Memory Ranks	151
Removing System Memory	152
Installing System Memory	152
Removing and Replacing a Dual Processor Module	155
Removing a Dual Processor Module	155
Installing a Dual Processor Module	160
Removing and Replacing the System Battery	165
Battery Notice	165
Removing the System Battery	165
Replacing the System Battery	166
Removing and Replacing the PCI Card Cage	167
Removing the PCI Card Cage	167
Replacing the PCI Card Cage	168
Removing and Replacing PCI Cards	169
Removing a PCI or Graphics Card	169
Replacing a PCI or Graphics Card	170
Removing and Replacing the PCI Backplane	171
Removing the PCI Backplane	171
Replacing the PCI Backplane	171
Removing and Replacing a Removable Media Drive	172
Removing a Removable Media Drive	172
Replacing a Removable Media Drive	173
Removing and Replacing the iLO MP Card	173
Removing the iLO MP Card	173
Replacing the iLO MP Card	174
Removing and Replacing the iLO MP Card Battery	175
Battery Notice	175
Removing the iLO MP Card Battery	175
Replacing the iLO MP Card Battery	176
Removing and Replacing the LED Status Panel	176
Removing the LED Status Panel	176
Replacing the LED Status Panel	177
Removing and Replacing the System Board	177
Removing the System Board	177
Replacing the System Board	180
Replacing the Resident System Board with a Replacement System Board	184
Replacing a System Board	185
Removing and Replacing the Power Supply Interface Module	186
Removing the Power Supply Interface Module	186
Replacing the Power Supply Interface Module	187
Removing and Replacing the Hard Disk Drive (SCSI) Backplane	189
Removing the Hard Drive Disk SCSI Backplane	189
Replacing the Hard Disk Drive SCSI Backplane	191
A Replacement Parts	193
Parts Illustrations	193
Customer Self Repair	194
Replaceable Parts List	195
B Utilities	199
Boot Console Handler	199
BCH Commands	199
BCH Main Menu Commands and Submenus	200
Boot Command	200
Path Command	200
Search Command	201
Configuration Menu	201
Information Menu	202
Service Menu	203
Display Command	203
SCSI Command	203
ProductNum Command	203
iLO MP	203
C Physical and Environmental Specifications	205