HP rp3440 User Service Guide, Sixth Edition - HP 9000 rp3410/rp3440 - Page 195

Based on availability and where geography permits, CSR parts are shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a CSR, HP pays for all the shipping and part return costs and determines the courier to be used. For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, see the HP website at http://www.hp.com/go/ selfrepair. Table A-1 provides CSR information. Table A-1 Customer Self Repair Information Code AY Level Yes Description Comments Level A with instructions Requires you to replace these parts under warranty. available in the service guide No technical skills required. BY Optional Level B with instructions Low to moderate technical skills required. available in the service guide CY Optional Level C with instructions High technical skills required. available in the service guide N No Not a customer replaceable Some HP parts are not designed for customer self repair. In part. order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. Replaceable Parts List The items in this list and the corresponding item numbers are the customer self-repair units for HP 9000 rp3410 and rp3440 servers. The item numbers listed below are used with the part illustrations in order to identify the nomenclature of the part. Part numbers are found by using the part nomenclature from this list to select the correct part from the HP Partsurfer. NOTE: If you need to replace a system board, first remove the processor modules, DIMMs, and adapter boards, and then transfer these to the new board. Ensure all jumper and switch settings on the old board are transferred to the new board. NOTE: The replaceable parts list contains parts that do not display in Figure A-1 or Figure A-2. When ordering parts for HP 9000 rp3410 and rp3440 servers, see Table A-2. Table A-2 Replaceable Parts List Item Description No. Part Number Replacement PCA Boards (System Components) 22 Power Supply Interface Module A7231-04018 N/A SCSI Backplane A7231-66520 23 System Board (A7136-60001); 64MB Cache A7136-67001 (CPUs require PDC greater than 44.52) Part Number Exchange N/A A7231-69520 A7136-69001 Customer Self Repair N CY CY Replaceable Parts List 195