Samsung SF-565PR Win 2000/xp/2003/vista/2008/win 7(32,64bit) ( 20.6 - Page 161

Troubleshooting, Run SmarThru mail Engine at Windows startup

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Troubleshooting When SmarThru starts, you receive a message "Error loading folder tree" OR all panes are blank in Mailbox. • Restart your computer. • If the problem persists, start SmarThru Database Repair program as follows: 1. Open SmarThru Configuration. 2. In a folder tree on the left of the SmarThru Configuration window, select System Options. 3. In the properties pane on the right, clear Run SmarThru Mail Engine at Windows startup option. 4. Restart you computer. Do not start any SmarThru program after computer has been restarted. 5. Run SmarThru Database Repair (Repair.exe) from SmarThru installation directory. 6. Start SmarThru. 7. If you wish to have SmarThru mail engine started at Windows logon, set Run SmarThru mail Engine at Windows startup option in the SmarThru Configuration. • If the problem still persists, reinstall SmarThru. Make sure you select Backup and delete option during uninstalling. Note directory where SmarThru data is backed up. When you reinstall SmarThru, restore All SmarThru data from this directory. You notice wrong functionality of message database. (Mailbox cannot load messages list, message cannot be opened, etc.) Message database is probably corrupted. Repair Utility should fix the problem. 1. Open SmarThru Configuration. 2. In a folder tree on the left of the SmarThru Configuration window, select System Options. 3. In the properties pane on the right, clear Run SmarThru Mail Engine at Windows startup option. 4. Restart you computer. Do not start any SmarThru program after computer has been restarted. 5. Run SmarThru Database Repair (Repair.exe) from SmarThru installation directory. 6. Start SmarThru. Appendix 6.1

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6
.1
Appendix
Troubleshooting
When SmarThru starts, you receive a message “Error loading folder
tree” OR all panes are blank in Mailbox.
• Restart your computer.
• If the problem persists, start SmarThru Database Repair program as
follows:
1. Open SmarThru Configuration.
2. In a folder tree on the left of the SmarThru Configuration window,
select
System Options
.
3. In the properties pane on the right, clear
Run SmarThru Mail
Engine at Windows startup
option.
4. Restart you computer. Do not start any SmarThru program after
computer has been restarted.
5. Run SmarThru Database Repair (
Repair.exe
) from SmarThru
installation directory.
6. Start SmarThru.
7. If you wish to have SmarThru mail engine started at Windows logon,
set
Run SmarThru mail Engine at Windows startup
option in the
SmarThru Configuration.
• If the problem still persists, reinstall SmarThru. Make sure you select
Backup and delete
option during uninstalling.
Note directory where SmarThru data is backed up. When you reinstall
SmarThru, restore All SmarThru data from this directory.
You notice wrong functionality of message database.
(Mailbox
cannot load messages list, message cannot be opened, etc.)
Message database is probably corrupted. Repair Utility should fix the
problem.
1. Open SmarThru Configuration.
2. In a folder tree on the left of the SmarThru Configuration window, select
System Options
.
3. In the properties pane on the right, clear
Run SmarThru Mail Engine
at Windows startup
option.
4. Restart you computer. Do not start any SmarThru program after
computer has been restarted.
5. Run SmarThru Database Repair (
Repair.exe
) from SmarThru
installation directory.
6. Start SmarThru.