HP 8550dn HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 179

Problem Cause and Solution The printer is on, but cannot print a PostScript file You are using the MS-DOS copy command with the /B option (COPY /B PRN: or COPY PRN: /B). Try the same command without the /B option. The PostScript printer driver is not selected in your application. Select the PostScript printer driver for this printer in your application. The PostScript file might contain an error. Turn the PRINT PS ERRORS option on in the printer control panel to determine the error. Try printing the PostScript file from another application. If necessary, update the PostScript printer driver. For more help, see the Adobe documentation. Cannot select the printer READY is not displayed on the printer control panel. from the computer Press GO to bring the printer online. The correct printer driver is not loaded in the computer. Load the correct printer driver. The correct printer and port are not selected on the computer. See the getting started guide to verify that the printer is connected to the network correctly, and then select the correct printer and port. Print a configuration page to verify that the TCP/IP address in the EIO settings and the printer name matches the information in the network settings on the host computer. Change the settings as necessary. Verify that the network permissions have been set correctly. For more information on network permissions, see the network operating system documentation. If you are on an AppleTalk network or using a Mac OS computer, the printer is not selected correctly. Go to the Chooser menu. Select the printer type. In the list box, select the printer name. Select the printer port icon. When you close the Chooser menu, the settings will be saved. 178 8 Solving Printer Problems EN