HP 8550dn HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 187
TONER LOW REPLACE, <Color>, TONER OUT REPLACE <Color>, Missing colors, continued
UPC - 088698946428
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Problem (Missing colors, continued) Print is black instead of color Inconsistent colors after replacing the toner cartridges Cause and Solution You might be operating the printer in excessively humid conditions. Make sure the printer is operating within the environmental specifications listed in appendix B. A new toner cartridge was installed without removing all of the toner packaging. Remove the toner cartridge. Remove all packaging, verify that the orange tab has been pulled and the seal has been removed. Reinstall the toner cartridge. The printer might not be recognizing that the toner levels are low. Open the front door, and remove and reinstall each toner cartridge. Close the front door. Replace the toner cartridges if TONER LOW REPLACE or TONER OUT REPLACE appears on the printer control panel display. The color mode is not selected in your application or printer driver. Select the color mode instead of the grayscale or black and white mode in your application or printer driver. For more information, see the online help for the application or printer driver. The correct printer driver is not selected in your application. Select the printer driver for this printer. For more information, see the online help for the printer driver. The printer is not working correctly. Verify the printer operation by printing a configuration page from the printer control panel. If no color appears on the configuration page, contact a local authorized HP dealer for service. You are not using the correct toner cartridges. Use only the HP toner cartridges that were designed for this printer. HP has designed the printer, toner cartridges, and toner formula to work together to give you optimal image quality from the printer. For part number information, see "Accessories, Options, and Related Products" later in this chapter. A new toner cartridge was installed without removing all of the toner packaging. Remove the toner cartridge. Remove all packaging, verify that the orange tab has been pulled and the seal has been removed. Reinstall the toner cartridge. 186 8 Solving Printer Problems EN